Worst Publix in the area. The location is the most convenient for my family because it's literally right down the street but we almost always have issues so we go to the Publix on University and Peters. Each time I try and give it a second chance, something happens. Albeit they sound minor, the issues I've listed below part of the reason why you go to a Publix versus Winn-Dixie etc:
1. They have a label for 1 gallon, 1% Greenwise Milk, but they almost never have it. It seems like they buy a lot more skim and whole milk. We were told they order it but it just sells much quicker than the others. Shouldn't the buyer recognize that if a product inventory runs out quicker than another, it's likely the ordering PAR level should be increased and the others decreased? This is just one product of a few I've noticed that tend to go out of stock quickly.
2. Bakery department and staff: this is more about how they address issues and the customers. Keep in mind I'm not criticizing everyone here. I had an issue the other day about their pizza dough. They sell the pre-rolled dough which is separated with a wax paper. I purchased 2 for a "make your own pizza" night with the family. Turns out the wax paper wasn't applied correctly and ended up being a ball of dough with pieces of wax paper literally stuck into the dough. When I went to return the dough at the customer service counter, they kindly asked me to go pick out some new ones and they'd exchange it no problem. When I went back to the bakery to ask for the replacements, two bakery staff members said "if it's not in the fridge, we don't have any". I mentioned that they sometimes have given me some from the back; I got "well, I guess I have 3 more minutes on the clock so I can go see." They ended up giving me 2 replacements that were frozen and cracked into multiple pieces. The point here, even though the manager gave me a refund, there was no accountability. I could honestly care less about the $7 I spend. For me it was "as a manager, what are you doing to prevent this from happening again...cause I can't imagine this is just happening to me."
4. Another problem with the bakery was we ordered a cookie cake a few weeks in advance for my daughter...no surprise, the order wasn't completed when we went to pick it up. "We're sorry, but the orders have been backed up." Hard to swallow that when the birthday party starts in a few hours.
3. The stockman don't seem to want to interact with the customers. They aren't necessarily rude, but compared to other Publix stores, they just seem like they are avoiding interaction.
4. Deli: went back to grab a rotisserie chicken. All out but the staff member said they would be ready in about 5 min. We decided to do some quick non-essential shopping and came back 15 min later. Another staff member said just a few minute more so we waited. 25 min later...they were done. So 5 minutes turned into 40 min.
On a positive note, the cashiers are very friendly and helpful. I can think of maybe 4 that standout.
My wife has been refusing l go there for a while, but I keep giving it a chance because it's so convenient to our house, but the last incident with the pizza dough pushed be over the top. Publix on University and Peters will continue to be our go-to. read more
