i rented a storage and asked for climate control due to uhaul not having any available at the moment. i was constantly getting charged more. i recently got my items out of storage just to find out all clothing and other materials smelled extremely like rat piss. i opened my unit to find dead rats and rat ish everywhere as well as rodent pellets. i do not recommend this business to anyone who plans on spending hard earned money just to be treated like ish.... long story short i ended up leaving a lot of my items moved to find out the internal washer hose was bitten. and the representative at the hillcrest location on 6/1/24 was not only rude but very unprofessional... please find elsewhere to take your valuables and store them.... read more

Public Storage - Dead rat after moving the items I may of needed - Self Storage Near Me - Mobile, Alabama

We called to rent a parking space/storage for a camper, this was disclosed multiple times on the recorded line - we were sold a 10x30 spot, great. When we arrived with our large camper, it was a literal storage unit - as in 7 ft tall, not for a camper that's 10+ feet tall. We immediately called back and left a voicemail. Shockingly, I got a call back from the property manager. He deferred me to corporate, so I called them next. Of course, corporate said that the refund was for the property manager to handle. Since then, I have left 3 voicemails and have yet to hear back from them. DO NOT USE. read more

I'be been with this company for yearssss and lately I'm constantly getting emails on increasing the rent. Paying $186 for a unit that's VERY small and has no climate control is insane. Would not recommend. read more

I love the low prices the friendly encounter the place is very clean and it also come with a lot I'm very satisfied

got a good deal when i first got the rental. but slowly the price kept going up and up. Now there are storage units on every corner with better deals and nicer. needless to say i moved all my stuff out along with rat droppings. will not use public storage again. read more

I have used public storage on Grelot Road & Azalea Road in Mobile , Al and received excellent service. This was the first time using the one on Hillcrest Road, Mobile Alabama, & I was shocked & disappointed with the non- accommodating the service I received. I went on line and reserved a 10x10 to storage area to accommodate three 8 feet wide items. The door was to small to get the items in the door. I asked the manager at the Hillcrest Uhaul storage about rent a larger unit & she had none available there. So I said I will try the Grelot Road storage to see if they had a larger unit. She the jumped in her car and went to the Grelot Road Uhaul building before me. When I entered she said I could not transfer my money paid to another uhaul business nor get a refund. I had not moved in, so I didn't understand why I could not get a refund if my items could not get through the # 195 unit small door. I was scheduled to move in on Wednesday January 25, 2023, but due to a family emergency. I wasn't able to move in until Saturday afternoon. Wednesday to Saturday the unit was empty, not used at all but no refund. I was told it was a month to month rental since I did didn't move in Wednesday no refund is due to me . So I cancelled my rental scheduled to leave February 25,2023 of which I was told that I already paid for since I could not get a refund or transfer at the end of the time I was already charged . This may be my last time using U-haul based on this experience!! The manager that worked at the Hillcrest Road UHaul on Saturday sat January 28, 2023 was rude and not friendly. I had my personal Uhaul lock so I return the one from the unit as I was told to do. read more

Anna answered all my questions and had a great call time. I have always heard such bad things about booking a storage unit.. BUT Anna made it so easy! After realizing our one storage unit wouldn't be enough, she helped us get another one! I recommend everyone using Public Storage. Easiest drive-up I have ever done. Thank you! read more

I rented a unit and thankfully I did all the paperwork and made my payment online because I have yet to get a response from anyone that runs this location. They automatically charged me $20 for a lock I did not need. I tried to return it for 3 days and no one is ever in the office. I called and left a message and no one has called me back. The units are over priced and the customer service is non existent. I'd recommend for anyone looking to rent a storage to take their business elsewhere. read more

First time renting a storage unit and Jarvis was very helpful and kind! Would recommend going and seeing Jarvis at the Hillcrest location!

Absolutely despicable service, from management. while filling the units with our stuff from a move from fl, we rented 3 units from them. after filling one of the 20x25 and a 10 x 10 we noticed that we didn't need the third 10 x 10 unit and the next day requested to cancel the unused unit, we were told that people would try and rent a unit for one day and there are absolutely no refunds we are in the rental for 30 days. + there was no $1 first month, nope they charged me full price. Just beware that this company is not willing to work with you, they have there own best interest in mind. It is my opinion that a company that is not willing to work with it's customers, is no place for me to do business with. BUYER BE WARE. read more

I called to get information on a one bedroom storage an the sales person Sherrie was very friendly an very polite she answered all my questions thanks for everything Sherrie read more

Love me space. They really made my experience easier than I expected. Jarvis really did a excellent job explaining my opinion and making sure I was getting the right size storage for me. Prices were reasonable for their sizes. As well as things to help you storage furniture keep moisture out. Everything was thought of and I am grateful for coming across such a great team. The only thing I didn't see cameras inside. read more