I've been coming to this florist for almost a year because it's close by, and I wanted to support a…read morelocal business. However, I've encountered a few issues along the way. There often aren't many arrangements to choose from, and they frequently seem to be out of the flowers I want for a bouquet.
Today, though, I was particularly disappointed when I found out that the $10 coupons I've been saving are only valid for one per purchase. During my last visit, the cashier gave me another coupon, and I specifically mentioned that I had others and would use them on my next visit. So when I came in today, I had to settle for an arrangement I liked, but it came in a vase. Since I already have too many vases, I asked if I could purchase the arrangement without one. The employee helping me went to check, but I was told that wasn't an option. I then requested a custom arrangement, but due to limited flower availability, I ended up purchasing the original arrangement with the vase.
At checkout, I asked for the total price, including a few added carnations. When I went to use my three coupons, I was informed--by the same employee I had spoken to before--that only one could be used per visit. This was frustrating, as I wasn't told about this restriction earlier. After my purchase, they gave me another coupon, so I checked the back, and there was no mention of a one-per-visit policy.
What bothered me most was when the cashier justified the policy by saying that other florists also limit coupon use to one per visit. I explained that I've never been to a florist that offers coupons, so how was I supposed to know this unwritten rule? Overall, this experience left me disappointed, and I hope the store improves its communication about policies in the future, especially if they want to retain good customers.
