I had a positive experience with PSI Center. They sent me the adress and it was very easy to find. The staff are starting from doorman, including all employees who was working on 02/20/26, been very professional, respectfull, and supportive which made me more assurtive to take an exam. I'm glad that I reinstated my Certification. read more

I have taken 10 exams through PSI and I have yet to have one decent experience dealing with PSI. Every single time I deal with communication issues with a remote proctor that typically can't seem to understand basic English or concepts. I think they're using AI chatbot proctors now. They don't seem to understand the rules that my organization sets for their exam environment or check in process. They are either unwilling or incapable of assisting or explaining the check in and testing environment process. In person proctors are almost just as useless. The software crashes constantly or is too slow to function costing valuable time on the tests. One time the software froze and I couldn't single the proctor or quit the program and it costed me 30 minutes off the ticking clock. Last time I waited for almost an hour past my exam time for an available proctor to check me in. I wish I could give it 0 stars 10 times, once for every terrible experience. All of my collogues have gone through the exact same process with the same issues. Anyone giving it more than 2 stars has to be a bot or paid. read more

I bought a study program online and they never delivered it. After a month I sent customer support an email - NO REPLY. Follow up emails to customer support in the following weeks went unanswered as well. 2 months no product & no reply. Order 598865. I'm contesting charges through credit card issuer. read more

Horrible. They make the process of testing so frustrating. They are only in it for the money; if they kick you out of your exam, you have to go through their red tape again and pay them an extra $75 dollars. Ridiculous. THE ABSOLUTE WORST read more

I passed a test and got my results. A few days later I reached out via email to the examschedule@psionline.com address for instuctions on where to pick up my license. Jessica Lam signed me up for a new exam and billed me. I called customer service and they could not see it yet. I can only assume they get paid for appointments they set and she didn't care what my question was. read more

These girls just took me out of the exam and said - oops, sorry. But you can just reschedule it. LOL Terrible experience. If you can reschedule the exam somewhere else, just do it read more

terrible experience!! I hate their games and their software is a joke and this is why more and more people get away from them. Microsoft included. took an exam to have it crash then go through their craxy checks again to finish the exam with my time lost of course and came to find out they o ly graded the questions when I came back which is crazy to me and there's no indication of this! if I could give them negative stars I would. I truly don't know how they are legally able to give the proctored exams for DPOR. I can't see how this is legal. Going to DPOR now to complain there. already went to BBB. read more

Place is horrible, came to try and take my psi test that you need to take before taking open carry classes. Walked in found the room, asked for my appointment I didn't have one and ask can I schedule one in here. (We don't do scheduling) so a room full of people can't do scheduling and only print out paperwork? Then the phone number to the building not self for this room is NOT IN SERVICE so I couldn't call before I got here to make sure I made an appointment. The website is confusing and takes you were you don't want to be. They gave this stupid card to make an appointment but the lady helping me with it can speak English but you can barley understand her (she's an Indian woman) not being racist at all but I'm saying I could barely understand her and she got frustrated with me because of it. This place is horrible in general, never been somewhere so unprofessional. Don't waste your time with this number you'll get no where!!! read more

PSI Testing Center - Educational Services Near Me - San Francisco, California

I took my FAA Commercial Pilot knowledge test here on a Saturday. I don't understand why people are compiling about this PSI location. The staff was professional, friendly, prompt and courteous- every one of them. The building is a bit run down, but the testing center was fine. My computer worked fine. Check in happened fast. The restrooms were clean. I literally have nothing to complain about. read more

Had a test scheduled at this site during the flash flood storm days last November. No one picked up the phone. I would have missed the start time while risking my life to drive there. The lady at the call center was unhelpful. No follow up, even when I wrote them for a credit. The old site at Levis in SF closed down (direct bus route.) The new SF site is at Bayview Hunter's Point--crime central! Also horribly incompetent and rude staff. Other options near very loud airports. Unimpressive company. I decided not to achieve my certification. read more

Worst testing site ever deleted my scheduled appointment and didn't let me know about it.

This is a positive review for an in-person test at their testing center. Scheduled my exam through NASM. Called the actual testing center twice to ask about location, lockers, details. Customer service over the phone was prompt, informative and friendly. Arrived 15 minutes early. The parking lot was crowded but I found parking. The location is not convenient. Check-in started at the door when I was asked for my official government photo ID and proof of CPR, both of which I had. People stand at the entrance to the office and can line up into the hallway while doing the preliminary check-in. You immediately put all your belongings in a locker as soon as you enter the room. The lock is provided and has a number tag. It's a small locker but can fit a small bag/backpack. You turn off your mobile phone, and take off your watch. Liquids are placed on a shelf outside the lockers. There's a rack and hangers where you can hang your jacket. A staff person walks you through this entire process, one person at a time. There are two front desks where two people are doing official check-ins. You sit down until they call you to the front desk. The waiting room feels like a DMV or government office where all the seats face the front. After you do the front desk check-in you sit down again and wait until they call you. Then you get admitted into the testing room of cubicles with computers. I agree with one of the reviews that said that the computers seemed outdated. All that mattered was that my test worked without glitches. There was no fountain noise, as others have commented. I think they moved their office and it's no longer near the fountain. The restroom is down the hall and you are allowed a 5 minute break during which your testing clock still counts down, and you have to sign back in before threats of sanctions happen. I ran down the hall to the bathroom to make my 5 minute limit. The testing room was quiet although you can hear the air conditioning turn on and off. It was noticeable but not distracting. Ear plugs are provided. The room was cold. I had read the reviews so I made sure not to wear a hoodie or a shirt with pockets. I was allowed to wear my mask. I noticed that staff would enter and sanitize the cubicle after a test-taker had finished. The staff were friendly and helpful. The process seemed organized. There were no irate test-takers (or staff). I received my results immediately after hitting submit. I passed. I went to the front desk where they returned my government ID and a printout of my test results. It was a good experience. read more

I took the online NY Health Insurance exam on November 14th, 2022 and as of today I haven't received my test results. I've been calling them twice a week since the day of my exam and no one has been able to help me get them. According to them, they already emailed me my results and have been emailing them on several occasions ever since which is a lie, and I know for a fact that there isn't any issues with my gmail account. I've also made sure that they're not been sent to my spam box and also confirmed with a customer service assistant that the email that they have from me is correct. To top it all, after reading other people's reviews it seems that I am not the only person having this same issue. I'm extremely frustrated because my career was jeopardized because of how irresponsible and unprofessional this company is. Their customers service is just the worst; it sounds like their employees are all reading the same script and are simply useless and simply don't care about their client's concern. They told me that my case have been "escalated" (whatever that means) and that I should receive an email within 3-5 business days but this never happens. They are also unable to transfer me to any other department that can actually assist me with this. I just can't believe that after putting my trust and expending my money with this company they are allowed to do this to their clients and get away with it. All the complaints that other clients are giving about this company are 100% true because I am going through the exact same frustration and disappointment as they are. read more

PSI Testing Center - Educational Services Near Me - San Francisco, California

Can i give them a 0 star? I have never in my life met more of an incompetent customer service team before in my life. I have been trying to get in touch with someone to reschedule an exam for DAYS (both emails and phone calls[ on hold 25+ minutes each time until i finally get disconnected])!!! I finally got in touch with someone, who couldn't assist me, i get transferred to someone else, who gave me such a attitude, and again who could not help. How difficult is it to confirm my exam was re-scheduled, and to make sure a proctor doesn't waste their time logging into the exam that i canceled, since i was still getting email confirmations for. Unbelievable! read more

PSI Testing Center - On hold with the third person trying to assist for 30 plus minutes. - Educational Services Near Me - San Francisco, California

The absolute worst experience I've ever had with taking test . If you don't have to go through them then don't and if you do then Godspeed. Horrible communication, money hungry and pretty much a middle man ripoff . read more

Came here after scheduling onkine to take q standardized computer test. Came over 15 minutes early and was seen almost immediately. All seating was spaced out over 6' at initial check-in. Computers seemed a bit outdated as well as some of the hardware. But the staff was awesome, friendly and efficient. I was in and out of the center in less than an hour. Solid testing experience. read more

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I hate PSI with a passion! Everything about them seems corrupt & hungry for money. Anytime I do anything regarding them, I get agitated. From signing online to reschedule exam at site office to failing by a point almost every attempt! Study beyond reason, make all passing grades on practice tests & exams, but at site it's just discouraging to even keep going to try again. The last few times I've felt confident in my answers and felt good about passing.....but ANOTHER FAIL BY A POINT AGAIN! It starts making you really wonder if it's a scam. You never know what you exactly miss. I honestly don't think this is a coincidence! People are so untrust worthy anymore! It's a shame! I have cried & stressed so much that I'm just sick over it. ​ read more

Worst customer service ever! Spent over 2 hours on hold trying to resolve a simple request. Website didn't work properly and I kept getting an error message when I finally found a link to what I needed. There has to be some other sources available that provide professional testing services! Too bad there is not a negative stars rating option! read more

PSI Testing Center - Who even knows what this means?!? - Educational Services Near Me - San Francisco, California

Nice and clean area, good customer service. I'm planning to come back for a 3rd license to do the exam in the same location

Customer Serive is HORRIBLE! I was unable to test because I followed their instructions. I STILL have not been able to test b/c they will do nothing but "escalate" my complaint. No supervisor can be reached. Only broken English speakers. They claim response in 3-5 business days on escalations. I am on my second with no response. I have to call every time, and the info they have is different every time despite my story not changing. read more

Wow... I was approved to take my real estate exam in the comforts of my basement. I showed the bare unfinished walls and the naked desk where I would sit to try to better myself and family. After only 2 minutes I was approved to take the test! Whooohooo! So I thought... 3 minutes in (literally) I AM KICKED OUT FOR BEING IN A LOUD PUBLIC PLACE THAT IS TOO DARK!?. Okay... let's back up. IM IN MY BASEMENT OFFICE!?!? Why approve me? Yes my lights were on, no it's not dark, and no one is even in the basement! Checking the video and doing an investigation before they will let me reschedule a $25 exam. THIS IS THE BIGGEST SCAM COMPANY THAT I HAVE EVER EXPERIENCED IN MY LIFE. Watch the video and see that your proctor probably just needed to go take a shit and didn't want to wait on me. Thanks for wasting my time Travis Stout read more

I just filed a complaint against them I went to go and take my state test and didn't realize that the test that was shown on the review screen was not the correct test had no idea until I got there. I wasn't the only one that was told that they had the wrong test booked. Anyways I called customer service which is no customer service and they chose to tell me oh it's my fault which it is my fault but I didn't even know until I got to the proctor. I showed up to the take the test but it's the wrong test so I called Customer Service thinking hey just rebook it and give me the credit and move it over no big deal. They won't do that they won't return my money they said it was my mistake and I should've known and that they don't return money and they do not credit money. So basically I went to my bank and I complained because it's on my credit card and I didn't get what I paid for. We'll see how that works out and if they don't give me my money I will definitely go to the channel 7 Finney on my side and file a complaint there for getting ripped off from this agency and file a BBB you can't just take somebody's money because they made an honest mistake that's not how it works. There are no stars. read more

Horrible proctor at check in. Reviewed test center policies prior to arrival to ensure I understood what was allowed and not during COVID (Clorox wipes, sanitizer, etc). Arrived 20 minutes early. Wore a comfortable, fitted Henley top. At check in - the proctor tells me my shirt isn't allowed and I can't test. Having just reviewed the test center policies, I asked for documentation on dress code allowances. She couldn't show me any documentation because it doesn't exist. She's given the leeway to deny a test taker if she believes their dress may compromise security. I wasn't wearing a baggy hoodie. My top did have decorative pockets which I showed were empty because nothing could physically fit in them. Fortunately I had dirty t-shirt in my car that I use as a rag. The test center preferred I wear this over a clean Henley sweater. Overall I'm wickedly upset because of the intense stress this caused prior to me taking one of the most important tests of my life. This test center needs to do better. If pockets aren't allowed then they need to make this abundantly clear. I scanned Reddit and found a dozen or so similar instances. Who knows what other non documented dress requirements exist. I would call ahead and ask if you have a test coming up. read more

Absolute worst customer service and even far worse tech support with is a joke. The proctor was not available for 3 hours to answer question and the answer I received to 2 questions was, "my apologies I do not have much knowledge of that." Now they can not locate my test results. I have wasted far too much time and energy. I am a patient person and even with that I am on the verge of an ER trip with a splitting headache racing heart and about to have a break down from dealing with them. I have now been hung up on 3 times as well as interrupted to send me to hold. Heed my words you will regret dealing with them. read more

PSI has contracted with several states for a multitude of exams such as insurance, real estate, plumbing, electrical, appraisal, and so much more. However, I don't know why states continue to contract with them because they don't have proper organization and they are completely overwhelmed. I sent in an application for real estate license exam in September in the mail. Waited two months and called asking the progress. They said they didn't have it but would have someone get back to me. I then faxed it as a precaution and waited another 2 months, still nothing. I reached out to a rep and they told me "someone would get back to me" still nothing at all. I called back a third time and was told I could speak to a supervisor, only to be transferred to a line about healthcare certifications which has nothing to do with my situation. These guys need some serious help, and a complete makeover. Maybe states should start using a better company instead read more

The worst customer service ever. The exam rescheduling did not work and I was not able to reschedule it again. The customer service said I am lying and hung up?! WOW! I tried to call again and they put me on unlimited hold for an hour!!!! read more

Giving one star because I am unable to give 0 stars. I was disconnected and dropped from the test twice in a row. The second time I was unexpectantly dropped, the browser self-closed (or was closed by the proctor) and I was unable to even attempt to refresh or re-establish connection. I had to call 3 times in a row to talk to a person. The first two times, my phone call was dropped un-expectantly. I spent a total of 2 hours either attempting to take the test or attempting to speak with someone to find out why. On the 3rd call that was finally successful, I was told that I would hear back from their customer service within 48 hours. It has been 2 weeks - no shocker- that I haven't heard a peep from them. Now they marked me "absent" from the test which means now I have to pay for a retake. That is called corruption, greed, and FRAUD. read more

Very impressed. Modern design building. Not crowded, the lobby is all glass with a water fountain..high ceiling and a large snack shop. The building rests on top of a high incline overlooking the Brisbane waterfront. It's well hidden. I would have never guesed the place would be here. Went to the PSI testing office on the lobby level. There are two young men that worked there. Very professional and friendly. I was supposed to be there at 1:00 to register but they allowed me in at 11:50 am. The testing area is very quiet and they provide ear protection. You are assigned to a desk with a desktop and your own cubical. Theres lockers and a coat rack in the same office so no worries. Good experience! read more

PSI Testing Center - Educational Services Near Me - San Francisco, California

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ONE STAR IS TOO HIGH. Had a fatal emergency in the family and needed to reschedule an exam at the last second, had a representative, an older black man for the Ohio real estate exam, laugh at me when I asked him to talk to a manager, and told me if there's anyone doing calling and talking to a manager it's you, completely insensitive, a complete joke for Psi. Get some better workers, that are not terrible like that. Such a bad taste in my mouth. As I spent the entire night in the hospital with my dad, and the representative laughed at me. And told me to get lost basically. read more

PSI is not refunding me for my test that was cancelled due to the corona virus... ...when I was forced to go back in to reschedule, as they canceled my test, I selected just Health, instead of Life and Health. They told me that because of my miss click, I would not receive a refund after they already cancelled on me and pushed my test. In this moment in time they are showing no humanity, and now I basically donated 50 dollars to them in the process as it was a month out, and the testing slot will be filled regardless. Pure Greed read more

I have not taking the exam at the testing center, but have taken it remotely. PSI's call centers are not located in the United States. When appealing the exam NO third party steps in to review the situation. You are not allowed to speak with a supervisor nor will they give you names of any supervisors. This is the only option TN gives us to test. I voted for Governor Lee so he needs to step up and give alternate options for testing. read more

How can this count use these people? they are horrible. The call center when you call the 800 or 855 number takes for ever to answer and most of the employees here are not knowledgeable!! They collected my fee for the real estate broker exam and she tells me "their system is went down" that she cannot schedule for my exam!! such a shady company, i don't know the Department of licensing in this country can work with such company? read more

The worst customer Service, you have to call 8 times to schedule your test and they never ever and I mean never ever transfer you to a supervisor. They make it their life mission NOT to transfer people to supervisors because they know that they have the worst service and worst customer service and most outdated systems. read more

PSI Testing Center - No to PSI - Educational Services Near Me - San Francisco, California

Terribly long wait times. Incompetent employees. Gave me the wrong real estate test so I had to retake and pay again. This place is the worst. read more

Absolutely worst experience of my life. The only time available for the Colorado real estate test was 11:30pm last night. I took it remotely, but the website was down so the test wouldn't launch. I made several attempts to launch and it never worked, so I never got to take my test. I tried several times calling the customer service and the phone kept going to an automated message no matter what number I called that just said "this is past normal business hours, goodbye." And hangs up. I emailed my proctor three times about it and got zero response, and now they want me to pay again to reschedule the test. These people suck. read more

The training was a great learning experience but some employees were all over the place. Communication is there downfall. Which does not help jobseekers read more

Terrible company. Online services don't work well. Tech support can't solve anything. After 2 failed attempts to get me logged on for an on-line test, I finally had to schedule for an on-site test, and they wanted me to pay again. I would not recommend this company to ANYONE! Unfortunately, the contractors license exam I need to take is only done through these bozos! read more

They have no spots available for me to take my exam! I have been trying to get approved by the state for over 7 months. Now PSI has their foreign non English speaking reps telling me the only spot they have for me to take the exam is a 4 hour drive from my house and will be two a two month wait! If I want to take it closer, I will have to take it many more months later! This company is the definition of a monopoly. Why my state uses them has to be related to political corruption and kickbacks. Why use a company that can't even let someone take an exam within a week or so of being approved!? Should be illegal. They employ foreign call reps who you can't understand and can't understand you either. Employ Americans! Meet the demand or the state should hire another company. read more

**THIS REVIEW IS FOR AWS CERT** After 55 mins into my AWS exam, there was a network error and i couldn't continue to take the test. The Test center people asked me to contact PSI Testing for rescheduling. PSI testing marked my exam as Fail and sent me a coupon code to reschedule for free. I wasn't allowed to take the test for 14days on top of all this inconvenience. I would never book this test center for my AWS exams. read more

Testing for the FAA exams are a scam and they will change your test date without telling you so you have to pay again. I didn't even want a refund, just to reschedule and because they use shady third party test centers like PSI this causes errors and really become annoying after losing $175. Make sure you check your emails about the change in test times because it will happen and it is very subtle. read more