I would give this place zero stars if I could.
I became a patient here only after my longtime doctor passed away, and choosing this clinic has been one of the worst healthcare experiences I've ever had.
The office is disorganized, unresponsive, and completely lacking in compassion or professionalism. I am a diabetic of 30 years, and I have had to repeatedly beg for prescription refills and basic communication regarding my care. Calls, emails, and messages go unanswered for days or weeks, despite having proof of my attempts to contact the office.
On multiple occasions, I've shown up for scheduled appointments only to be told I needed to come back another day for bloodwork. I've also been told they were out of basic medical supplies, including needles. That is unacceptable for any medical clinic.
The most upsetting experience happened after I had to cancel an appointment because my family was burying my mother-in-law the day before Mother's Day. I notified the office and explained the situation, yet instead of compassion or understanding, I was met with attitude and told I would not receive refills until I came in person. I already have another appointment scheduled, but it is weeks away, and I simply asked for enough medication to avoid running out in the meantime. I still have not received the refill or a meaningful callback.
At this point, I no longer feel safe or cared for as a patient. My health has declined during my time under this clinic's care, and I would never recommend this office to anyone managing a serious chronic condition.
The only staff member I previously had a positive experience with was Ramon, but unfortunately this last interaction was disappointing as well.
Patients deserve communication, professionalism, empathy, and continuity of care. I did not receive any of those here. read more
