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    Prugh Real Estate

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    7 years ago

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    The Clear Creek Group - Jackson Hole Luxury Vacation Rentals - The Clear Creek Group

    The Clear Creek Group

    (7 reviews)

    I have been renting my home through "The Clear Creek Group" TCCG since 2018 and unfortunately I had…read moretried to terminate my agreement with TCCG without success. I had to hire a Lawyer to terminate the TCCG contract as a homeowner and this was a very stressful and costly experience. My family of 5 have chosen to move abroad and communicated to TCCG on Dec. 8th 2021 specifically requesting TCCG to work closely with me on this matter as we where leaving the USA. At this time it was a fluid situation subject to change with kids getting into school overseas and pet care while we are gone. Early Spring 2022 we concluded that renting our home was not going to work for our family including pet care while living abroad and this was communicated in a 2 week notice (As stated in TCCG contract) to TCCG specifically to terminate our contract. TCCG unfortunately refused to terminate the agreement and stated there was a rental for summer 2022. We where not aware of this summer rental and it was not confirmed with me. Furthermore TCCG would not let us out of this contract and then threatened us with litigation. Soon after we had to hire a lawyer. After months of litigation and moving our caretakers and pets off to another rental for the TCCG Summer rental we ended up loosing a lot of money and created a lot of stress for our family and pets. I am a web developer and travel a lot for work so my Phone is my primary source of communication. I was very clear with TCCG to work with me directly and NOT by the TCCG portal for homeowners because it is not IOS compatible. Furthermore TCCG deducted large amounts from this Summer Rental for our house not being suitable for their guest. The house has been left cleaned by professional cleaners and yard has been maintained by professional landscapers since the conception of Leasing our house in 2018 with no such deductions and issues in past rentals. In the past 2 years of renting our house the TCCG staff turnover is way to high to have good communications. For example TCCG staff was told by me in 2021 to not use specific plumbing fixtures, TCCG did not listen and cause a major flood and damages in our home. This was very costly and TCCG had the nerve to bill us for their negligence. I WOULD STRONGLY RECOMMEND as a homeowner to NOT rent or supply your home for vacation rentals via TCCG. Furthermore if you sign a contract of any sort with TCCG will not work with you even if your plans change. Also the turn over rate of TCCG staff is very high, chances are you might not know who you are speaking with next time. I would steer clear of this company as they are dishonest, disrespectful to homeowners, provide poor homeowner support, poor communications, very litigious, and unprofessional.

    I would not consider renting from anyone else! I read the others reviews and of course people…read moreinterpret things certain ways and issues arise and you try to handle them the best way you can. For us, they were nothing but nice booked all our reservations, restaurants, rafting gave us advice on things to do. Anytime there was a question, they were right there to help or answer for us. People just like to complain but for us no complaints here what so ever! Easy 5 stars and I'll be back with them again and my friends also used them and loved them too!! Best vacation spot in the USA!

    Prugh Real Estate - realestateagents - Updated May 2026

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