Had a series of awful experiences with this garage. Used it as I was local and it was recommended by an RAC recovery driver.
They are terrible with communication, and have a habit of carrying out extensive and highly expensive work without calling with an estimate. Twice I dropped my car off because it wasn't working properly and I didn't know why, and twice I ended up being without a car for over a month being fobbed off with crap excuses when I bothered to call them to find out what was going on. I once dropped my car off saying "something's wrong with the clutch" and didn't hear anything back until a week later when I called them to find out whether they had had a chance to look at it. They said "oh it's on the ramp with the engine out, we are nearly finished replacing the clutch". That escapade came with a non-negotiable bill of £1700.
Recently when some work they had done failed, I asked a different RAC driver to take me to provincial as I hoped the work was under warranty, and he said (and I quote):
"Why on earth are you taking your car there? I wouldn't trust them with a pushbike".
My review is not based on one visit, but 5, and throughout this time they were consistantly bad with communication, vague about what they actually do, and never once actually called to find out whether I wanted them to do 200/700/1700 pounds worth of work.
It's a shame because I need a trustworthy and reliable garage locally, but Provincial DEFINITELY are neither trustworthy or reliable. read more