The provider I saw was lovely, but I was sent a surprise bill for services that should have been…read morecovered. I think this was just a billing mistake but I have called everyday for over a week to understand the situation and I can reach no one. I have left several messages and even called unrelated/non billing office staff to ask them to relay a message. No one will call me back. Lots of other yelp reviews and Reddit threads about shady billing practices. Beware.

Went in to get my shoulder checked since it was tweaked. Doctor came in, made me move my arm and…read morewas like "hmmm, I think something is wrong with your shoulder. I'll write you a referral to our other office to get an x-ray." Makes sense, so I go to pay at the front of the office and it's like 200$. That's fine as long as I don't need to pay to go to the next office. They respond with: "oh, you'll have to pay for the office visit too at the other office, about 300$". That's insanely stupid. First off your doctor visit was less than 3 minutes. You told me what I already knew, then you expect to charge me again to get looked at somewhere else that's part of your company? Get the f*** out of here. It's a scam, don't waste your money with these people.

I sliced my finger and needed stitches in the final hour of Providence ExpressCare being open, and…read morethankfully they had an appt available and saw me early upon my arrival. The front desk/medical assistant Miah was so kind, and the PA, Zach, was phenomenal. Bedside manner 10/10 Communication during the entire visit and during the stitches 10/10 Stitches technique 10/10 Zach wearing a well-fitted respirator to prevent disease spread (and without me requesting Zach to) 10/10 Thank you for leading with empathy and compassion during a very scary and stressful situation for me. I will definitely be back to this clinic if I ever have any urgent care needs.

They saw me quickly and addressed my health issues with good care. Appropriate pharmaceuticals were…read moreprescribed that helped me.

Very friendly and professional staff. They made arrangements for an X-ray at another zoom care and…read morefollowed up the next day. I would use them again if I needed the service

Really great staff here. Highly recommend this place if you need an urgent care walk in. They are…read morereally good.

I had an appointment, and when I showed up the building was closed. Turns out the doctor called in…read moresick. There was no phone call or attempt to contact me. By the time of my appointment there were no other same day appointments available. What's weird is that I was still able to check in virtually 10 minutes before the appointment. Had I been given notice I would have been able to find alternative care. This is unacceptable! I understand things happen and people get sick, but some common courtesy would be appreciated.

Once upon a time zoomcare use to be the affordable option. The founding CEO talked to my grad…read moreschool class about how he wanted to change healthcare and make it affordable and patient centric. I recently took my kid in for a sore throat, cut to me getting a bill of $949 for 15 minutes with a grouchy FNP. You heard me right $949 dollars. This is more money than I have ever been billed including highly trained specialists. In fact I think my surgeons fees were $1,500 for 30 minutes of surgery. This is absolute lunacy!

Came in here because I needed paperwork for sedgewick. I had already tested at home and was…read morepositive for Covid at the time (last year). You have to fill up some information online, but then when I saw them, from the front desk to the doctor/np/rn they had not read anything and was asking me about everything I had already answered online. Why did they bother with that form? The front desk was friendly, but dr.king was condescending af. He made it seem like I was looking for pain meds or something, if he had read my notes, he wouldn't have had to worry because all I need is paperwork. Fml. Most importantly, I asked if they were in network with my insurance and they said yes., but then I got a $150 bill in the mail from them for a piece of paper that said what I already know. I've never had to pay anywhere near that much whenever I go to an in network urgent care so I don't think they accept Aetna. Will die first before I return here.

I went to a ZOOM Care at Wilsonville, OR to get an A1C test and I told them I didn't have an…read moreinsurance. I asked how much was going to be my bill and they told me between $7 and $37 dollars, the person that takes the blood sample was not working that day so they changed my schedule for the next Sunday morning, I ask again just to be sure about the price, and the receptionist said $270 so I told her is too much please cancel my appointment, butt she didn't I called when I got home and cancelled the appointment again because she didn't, I received a bill in the mail for $220 dollars for the service fee at ZOOM Care, a service I didn't get because the lab test person was not there and I cancelled after they told me would be $270. This place is a SCAM!

The staff is nurses are nice but I don't agree with the doctor. Doctor Enoch Huang he doesn't seem…read moreto give me any positive feedback or hope always says the wound looks worse or bigger and goes off what the other doctor said. Even though personally my wound is looking smaller and even my abscess measured smaller even lady Cydney said it looked better and my mom said it looked better. Then he says we've been treating the wound for awhile and it will just get worse and that there wouldn't be much they could help me. Doctor Huang just said compression the wrapping last weeks but that is not even true. Like he is being critical, doesn't give me much hope on healing wound and doesn't take into account diabetic slows healing not just fluid from lymphedema. I liked the other doctor who saw me Davut Savaser he was nice wish I could instead I miss Kayla she was so bubbly and happy nurse. I don't like the lymphedema lady either always nip picky on stuff. Plus they give me lidocaine before but then Debridement and make the wound hurt all over again then what's the point of the lidocaine? And none after the Debridement. Then Dr. Huang just says sorry like that's it and rushes thru the appointment. I don't think they listen to my concerns. Wound Care give me laughing lot of anxiety.

"Life is what happens to you when you're busy making other plans." - John Lennon…read more That thing that was bothering me on the bottom of my foot for so long went from bothersome to all consuming when the Podiatrist looked me in the eye said "cancer". In a whirlwind week and a half or so I went from happily bee-bopping through life to being a passenger on Mr. Toad's Wild Ride, careening from Doctor to Surgeon to hospital and eventually home with a gaping hole that used to be where my heal was and a massive case of depression. How could that big of a hole in me get healed? My Oncology case worker told us about Legacy Wound Care and set us up an appointment. They were on the phone to me immediately and got me in within a few days to meet Debra, an RN who specializes in wounds like mine. I was used to Doctor's and nurses unwrapping my bandages and watching their eyes get huge when they see my surgical area. Debra just sort of shrugged and said that she could get that closed. For the first time in a long time I felt some hope and felt the weight lift off my shoulders a little. Within a appointment or two I was fitted with a Wound Vac, which is just like it sounds, a vacuum that allows the wound to heal in a negative pressure environment and also suck any fluids out into a tank. It is my constant companion, it's on me 24/7 except for appointments twice a week to change the dressings and tank. Hopefully it will be done filling in the hole by the middle to end of April. Cancer sucks, believe me, but sometimes these things that interrupt our ideal life bring people into your life we would not normally meet and in this case Debra is that person. How I could not really enjoy the discomfort these visits bring but look forward to them anyway is a tribute to everyone here from the front desk on back. If your ideal life takes a sudden detour under a Surgeons knife and you need healing this is your place to come get better.

The doctor didn't even know what color coded swab was for what. He had to ask the nurse who had to…read moreradio what it was for and couldn't even give a medical opinion. Zoom is the worst If I could give 0 stars for this dog and pony show

The quality of care I received from NP ( I think her name was Suzanne or Suzette was outstanding…read more The nurse that took my intake was very compassionate. Thank you.

Please do not ever go to this place. The NP who saw me did nothing for my condition and prescribed…read moreme antibiotics. This made my condition worse! I had to urgently see another practitioner for the same condition. The front desk person stated that they accept my insurance. I checked with them twice and month later I received 800$ bill from zoomcare. How can you justify paying 800$ for 5 min visit? Also I paid upfront for my antibiotics. Bill stated insurance coverage 0? They just want your money to run this place. I will never recommend this place to anyone.

Terrible customer service. Cancelling appts with no explanations. Cannot actually talk to anyone…read morefrom the office. Very frustrating. Go somewhere else

Awful company, despite the people I interact with being excellent. I added my insurance info a week…read moreprior to an appointment, then paid the anticipated copay. Months after the appointment, they still hadn't processed my insurance, but wanted to charge me the full price. After contacting support, they told me that my insurance rejected the claim, despite their sure listing it as covered. At the same time, my record also shows an unauthorized payment from my card, without an associated receipt. Several months later, after calling their support, I'm told that the claim was never actually submitted to my insurance. Instead, they've sent my bill to collections, and claim I will have to dispute it with them. I will never use ZoomCare again, their billing is blatantly fraudulent.

Jill Miguez FNP was the best! Came in nervous/scared but I was able to be seen quickly and felt…read moremuch better after speaking with her. She was incredibly helpful and kind. 10/10 experience

Your thing says you're open til 8pm but it was 5:30pm on Monday night when I walked up and the door…read morewas locked and the lights were off. I had to go up to the ED at Good Sam because I wasn't aware that night of another urgent care a block away. In the past, I tried going to this clinic a couple months ago for something else, but I was on crutches and found out there's apparently no accessible way in for people with crutches. Wonder how wheelchairs get inside. Once inside, I was made to stand there, on crutches, for 15 minutes, while the receptionist helped the person in front of me with paperwork and she never once looked my way. There's no wheelchairs inside the clinic, and I couldn't sit down in case I lost my place in line. I finally said 'Eff this' after that 15 minutes of being ignored and left, and went to Good Sam. Now I know Providence Express is on the other block and reliable, so I will go there in the future.

It was a Sunday morning, and we were staying a downtown Portland hotel…read more My wife's hangnail had become infected and painful, so we went online looking for a nearby urgent care facility. Legacy was a short Uber drive way, and able to give her an appointment. So off we went. When we arrived, there was no one else waiting. The waiting area was large, clean, and well lit. After registering, producing insurance cards, etc., she was ushered in to an exam room. Staff was friendly and attentive. She got excellent care, prescriptions sent to a CVS near our hotel. The bill apparently was covered by Medicare or her regular health insurance. Transparent to us. It really couldn't have been better. Finger much better the next day, thanks to the antibiotics. Would we recommend? Highly!