Before new management this place was amazing. After new management they suck and charge you double…read more I made a reservation on Sept 12 for $53. Pulled in exactly the time we said 1 PM and left at exactly 4 PM. They charged me another charge of $44. Why?! GO ANY WHERE ELSE DO NOT PARK HERE! DO NOT USE THEM! TERRIBLE!! THEIVES!!

We booked on Sunday the 21st at 2 PM parking spot for a 3 o'clock Broadway show. The traffic was…read morehorrendous but we got there at 2:45 and they told us with a big line of cars. Everybody was overbooked by spot hero and well I don't believe that we lost over $1000 in ticket Shoan this is not fair. Do not use this company never never again.

Don't bother going to this location if you are not paying monthly. Go to directly to a different…read moregarage 1. They have an early bird special that not longer applies (they should probably remove the sign) 2. They can only take your for only 1-2 hours (I might as well pay the meter) I was have here 8am

This is a good place if you are just visiting the area. They were polite, took care of my car and…read morehad it ready when at the time I stated. I will come back here.

DO NOT GO HERE! It's an absolute rip off! Just awful. We had dinner at Gramercy Tavern and the…read morestaff said that if we had our receipt stamped that icon/unique would offer a discount. Yeah that was not true at all and they completely denied it. The icon worker denied knowing anything about it and it was SO ridiculously overpriced. $60 for two hours and really awful service? It took them 15 minutes just to find the car and mind you it's a ridiculously small parking lot. It was that bad of an experience I would recommend this place to anyone. Icon P could you privately message me? I'm happy to provide my information

I felt bad for this place. I was told to park here for a meeting and I tried to leave my car here…read morebut there was only one guy working and at least 7 people were waiting for their cars. On top of that people had pulled into the exit lane of this lot and just left their cars blocking the path the one lone attendant was trying to use to get cars out for people waiting. After waiting 15 mins, the guy (who was harried but polite) said he would not be able to help me for a long time and helped me back out then pointed me down the street to a much smaller lot that was able to help me. Maybe I will try this again in the future when they have a larger crew of people to work the cars. This is a prime shopping area with few garages.

I made a reservation thru Spot Hero to reserve my spot here. Upon arrival, I pulled up and parked…read moreexactly where the sign was. Turned out it was the exit lane for cars retrieved for customers. The attendee drove up to my car and gave me the death stare as if I should had known not to park there. Then he pointed with his finger to move the car instead of verbally communicating it. I saw few other customers making the same mistake and the attendee treating all of them the same way. I came back after 20 minutes to pick up my car. The same attendee saw me as he walked down to fetch another party's car. After he got back, he ignored me and went to the next customer who came after me to get their car. Luckily there was no one else waiting except me after that, so he took my to ticket to get the car. The reservation worked fine to pay for the ticket. I was glad the attendee safely parked and retrieved my car without any damage. Despite the mediocre service, this parking lot is neat and clean. They have good rates. I got 3 hours of parking time for only $25 on weekday, decent enough price for me.

1. DO NOT PARK HERE - Spot Hero Scam Alert - We had a spot hero reservation here for a few hours…read moreright before our meeting and upon arrival we are told that their internet is down so if we want to park here we would have to pay 3x what we had already paid at Spot Hero if the internet is not up and they did not know how long the internet was going to be down, and would not accept a copy of our spot hero prepaid code or check with spot hero before our return to verify this is a valid code - if it looks like a scam, if it smells like a scam, and if it sounds like a scam - stay away. Spot Hero has been notified of this incident and Spot Hero needs to do better to get rid of garages that have these unethical business practices. 2. File City and State Consumer Complaint at DCWP at https://a866-dcwpbp.nyc.gov/ - If you have had a similar experience at this business, file a consumer complaint with the city, and the state on your experience here. 2. Duplicate listing of this business with real reviews of customers that faced similar problems to us is here in yelp and it is written as closed, but it is this same parking lot with the same problems previous customers have written in the listing here https://www.yelp.com/biz/impark-new-york-4

This is by far one of the most unacceptable and untrustworthy experiences I have ever had with a…read moreparking garage. If I could give zero stars, I would. I parked my car at Laz garage and left it there for 3 days, yet somehow my car received a parking ticket on a day I never removed it. The only logical explanation is that someone at Laz took my car out without my knowledge or consent. That is not just careless, it is completely unacceptable and a serious breach of trust. To make matters worse, I have called multiple times and sent several emails trying to get an explanation, and I have been completely ignored. No response, no accountability, nothing. That level of customer service is appalling. When customers leave their vehicles with a garage, there is an expectation of basic security and professionalism. Instead, what I experienced was negligence, a complete lack of transparency, and now a refusal to even acknowledge the issue. At this point, I am left dealing with a ticket I did not incur, with zero support from Laz. I would strongly caution anyone against using this garage if they expect their vehicle to be handled responsibly or their concerns to be taken seriously

Avoid this place at all costs- rude parking attendants and poor service. They locked me in their…read moreoffice with one attendant for 20+ mins while I was explaining I already paid, and would not release my car until I paid a large vehicle charge I already paid on spot hero. DO NOT PARK HERE! They damaged my car as well and took over an hour to get it.

The team doesn't speak clearly - and higher pricing will be what you pay. Not that sign…read more Said with tax it's $30 for a car And for suv with tax it's $40 They make up pricing. The wash cars in there too. And then they honk at you when ur car gets pulled out. Had to park because I had a rental but wouldn't again unless it's a cheaper rate day. Expect $20

The last time when I used SPOT Hero for a New York parking garage, they denied the service.. this…read moretime I was very skeptical about it, but the garage honored the reservation, though they mentioned that they could have done it a lesser amount. It's on 25th Street, 8 blocks to Macy's Store, and a 25 min walk to Times Square, a little bit far, but hey you are paying less. We paid $35 for 7 hours. Service was good, there was no line. It's not on the road level, going down and coming out of the garage- be careful, it is steep, also they keep cars on one side so drive carefully. They give tickets upon arrival, and leave the keys with Vathe let. Upon returning, they will bring your car. They also have the service to call before coming to the garage and they will keep your car ready. I know lots of customers are having issues with this garage service... might be I was there on an off day, so I guess I was lucky.

EVERYTHING!!!!! From the waitress who took my order to the time I picked up our food...it was a…read moreFABULOUS EXPERIENCE!!!!!! Many thanks MBG

I found this place via my parking app... cheapest place in the TriBeCa/ Greenwich Street area…read more.. close to west side and canal street. Paid $20 - on Saturday for 2-3 hrs. Good place to park if you can't find street parking in the area. And you don't have to walk super deep into the ground to get to the check in/check out desk It's two blocks away from Holland Tunnel entrance which is perfect for me when I need to make a quick exit from Manhattan back to Jersey :)

Same as the other reviews, reserved a spot and when showed up they said the garage was full…read more Spothero gladly charged my card and will be 5-7 days until the refund shows back up in my checking account. When asked the attendant why they didn't have a spot, they said spothero sells the spots and doesn't alert the garage so they have no clue how many spots to hold, nor would they as many people don't show up. JUNK but cheaper if you can get in I guess.

Booked a sport West 39th St in Manhattan for our company Christmas party. Arrived and the attendant…read moretold me sorry the garage was full. Why make a reservation if the lot isnt going to horor the reservation . Had to despute the charge on AmEx