Great service and prompt follow up. I've brought our vehicles twice and they are quick and straightforward and never leave us guessing when our vehicles will be ready. read more

Not that I know much about cars, but I do know when something doesn"t feel quite right. Having driven STS models for the better part of 15 years, I recognize when "she" sighs...my air was running weak, my tires needed rotating, and that darned sensor. ohh. That darned sensor that went ballistic with " check gas cap" ( I did, A-okay), "check engine" "check brake pads" ...all at once. Which could ony mean one of two things. Either everything really needed servicing, or the kooky sensors were kaput. So away I went to Dean. He's the man who 13 years ago looked at me and said " You're the type of woman who wants to know wants under that hood, aren't you?" Pegged me and it's been a great ride ever since. It's like the first Nascar race I went to...couldn't figure what the heck was so cool about a bunch of cars going in circles...But I thought " well, if I have to go to 6 tracks this year for business reasons, I had better figure out why everyone is screaming" . I memorized all the drivers names, standings, official and unofficial "wars" between teams, basically some dynamics of the sport...The next track we went to was a super-speedway, Talladega, and we were with some "honchos"...A great memory for me...Let's just say that the look of disbelief on the faces of the men was worth my studious efforts. I knew way more than they thought. I'll never forget hubby saying to them" careful, she's not just another pretty face" . Tough to say to Japanese men. But we signed a contract the following day. Hubby had no clue I had learned all that I did. Surprise! " I ain't just another pretty face" in the context of nascar. Ha. So yes, I like to know what's under my hood. Just so happened that it was the darned sensors AND the brakes AND air...ugh...a grande. Dean had to order the sensors, which he does not do from the Cadi dealer because they are a bloody rip-off, machined my rotors, added trace dye to air conditioner, blahblah, service with a smile, and a serious trust that he would never "fix what don't need fixin". Honesty is his way, which is why his business is as respected in the city as it is. God Bless. Northern Mich, Chi bound with nothing but a smile. Nice analogy of lovers and auto-mechanics, R.Z..agree! Ha Now if I could just find some local friends to share this site with. Sick of FB. read more

I was 17 when I brought my first car to Dean, He was honest,he treated me fairly and helped me out by letting me make payments on the bill. 23 years later and I still bring my cars to Dean. Dean is the type of mechanic you can trust. read more