We woke up one morning earlier this year to find our living room ceiling decidedly lower than normal, with insulation and water coming out of same. In addition, water was found running out of several interior doorways. Referring to this as a mess would be an understatement.
Once we contacted our local insurance provider, they suggested Promus Kawartha Inc., 40 Needham St. Lindsay ON K9V5J9 705-880-0801 to review damage and make a plan to repair. Promus has many offices in varying municipalities provincially, easily located from their informative website (www. promus.ca).
Almost immediately same day, Promus attended our residence, offering physical and informative assistance in locating and removing cause of the damage. Our roof had been replaced poorly only 4 years earlier. We opted to install a complete metal roof, removing any potential for further interior damage.
We have been continuously amazed at how Promus staff each possess their own expertise in the step by step process toward replacing most ceilings, several walls and trimming throughout. You might expect this to be a major undertaking however Promus staff proved very efficient at bringing their well experienced personnel to our aid, and in proper succession, in the shortest possible time space.
It was clear that Promus staff shared our desire to return our house to proper order as soon as possible. At no time did we feel as if we were waiting for the next step to begin. When one group finished their particular repair or installation, the next group arrived following morning, very efficient.
The level of professionalism, experience, customer service, and customer inclusion was clear at all times. For us, customer inclusion was paramount, as we were interested in each step of the repair, what was entailed, and why, etc. Promus' staff were always prepared to provide explanations and answers to any questions from lay-people, us.
It was nothing short of a pleasure to have Promus in our house daily, and for weeks. It could easily become a real challenge for the customer when there are strange people in their residence daily. Add to that, the presence of workers came with the expected loud noises of construction, with little quiet on a daily basis. That said, Promus' staff made this invasion as peaceful and pleasant as possible.
All repairs were completed on time and with great customer satisfaction, hence our house once again is a source of pride.
While we wish your home or business never requires a disaster repair, we highly recommend the services of Promus should said disaster occur. At no time did we feel any less than part of the Promus family, all working toward our house becoming our home once again.
THANK YOU,
Chuck & Karen Waterhouse read more