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    Promises West

    5.0 (54 reviews)
    Open 9:00 am - 7:00 pm
    Updated 3 months ago

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    Services - Promises West

    Cards and stationery

    Printing

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    Reviews With Photos

    Lisa C.

    Wow! Diane was wonderful and she had exactly what I was looking for. Customer service was great and very personalized. I am so happy I went with Promises West versus a larger business because I don't believe I would have gotten the same quality of service. There were so many options to choose from, but Diane helped me choose and create exactly what I wanted. My order arrived on time, was accurate and everything I imagined. I will forever be grateful for working with Promises West in helping me create a beautiful invitation that I will remember and cherish forever.

    Kathleen R.

    My fiancé and I ordered our invitations with Diane and it was an incredible experience! She helped us with everything and was so hands-on and flexible! Our invitations came out amazing and the turnaround time was great. Highly recommend!!

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    1 year ago

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    Diane M.

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    2 months ago

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    Diane M.

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    2 years ago

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    Diane M.

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    1 year ago

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    Diane M.

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    3 years ago

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    Diane M.

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    4 years ago

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    Diane M.

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    2 years ago

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    Diane M.

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    7 years ago

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    3 years ago

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    Diane M.

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    5 years ago

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    Diane M.

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    7 years ago

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    5 years ago

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    Diane M.

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    5 years ago

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    Diane M.

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    7 years ago

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    9 years ago

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    Diane M.

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    8 years ago

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    Diane M.

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    Diane M.

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    4 years ago

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    Diane M.

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    7 years ago

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    10 years ago

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    5 years ago

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    Diane M.

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    8 years ago

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    7 years ago

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    Diane M.

    Thank you so much Stacie for your business and your wonderful review!

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    8 years ago

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    8 years ago

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    9 years ago

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    Diane M.

    Thank you Lory for your business and your wonderful review!

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    9 years ago

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    11 years ago

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    8 years ago

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    Diane M.

    Thank you so much Maureen for your wonderful review!

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    10 years ago

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    8 years ago

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    Page 1 of 2

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    Review Highlights - Promises West

    Special thanks to Diane and Promises West for making me smile from ear to ear with the results!

    Mentioned in 47 reviews

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    You might also consider

    Michaels

    Michaels

    (160 reviews)

    $$

    I ordered a pack of solid colored gift bags from the website. I received notification the next…read moremorning that my order was ready. Pickup was quick and easy. My item was on a shelf with other orders. I wasn't sure if I was supposed to help myself and asked one of the employees who took it off the shelf for me. I was in and out in less than 5 minutes. The bags are nice and sturdy and will be useful throughout the year for gift giving.

    My mother and I've been loyal Michaels customers for years as full-time artists and hobbyists,…read moreunfortunately the customer experience at this store, specifically at the Vista Store in Torrance, has declined significantly. I hope my feedback warns other customers and helps management understand what's happening at the store level. A few days ago, I went in to quickly pick up an online order after receiving both email and text confirmation that it was ready. My name wasn't on any of the pickup bags, so I asked for assistance. A manager briefly looked around, said he would check by the registers, and then proceeded to count cash in the register instead of helping me. After I approached him again, he passed me off to another employee who also couldn't find the order. I eventually noticed a bag with my name on the floor behind the register. They scanned it, and I left. When I opened the package later that night, I realized not only was the bag dirty--with a footprint on it--but the product inside was the wrong brand. I had ordered a specific brand on sale, and they substituted an Artist Loft item without informing me. The receipt label didn't match the product at all. I returned to the store the next morning, where the female manager told me they had substituted their own brand because the original item wasn't in stock. That explanation made no sense--if a customer orders Prismacolor, you don't replace it with Artist Loft. When I questioned it, she impatiently said, "Well, I'm returning it for you," with no apology, empathy, or effort to acknowledge the mistake. Not only did I waste over 30 minutes during the initial pickup, but I also had to make a second trip to return their error. A simple, sincere "I'm sorry" would have gone a long way. While I was there, I asked about another pending order. They told me if the item was on the shelf, I can get it. Even though the item showed available at this store, we couldn't find any. I ended up canceling it. More waste of time! Later that afternoon (4:11 p.m., Dec. 3), I called the store because the website was now showing the item in stock. The person who answered the phone cut me off with, "No, I'm too busy," without any courtesy or suggestion to call back. The level of rudeness at this store has become consistent and noticeable, even my young child has commented on it. This pattern of dismissiveness, errors, and lack of customer care is extremely disappointing. I hope regional or district management takes these issues seriously and restores the professionalism and positive atmosphere Michaels was once known for. (I've never shopped at Hobby Lobby until recently, and the vibe there is completely the opposite. It's warm, friendly, and the price of same brand products WAY cheaper than Michaels!!!) A few additional concerns for fellow customers: Many art supplies are significantly cheaper at Hobby Lobby, Amazon, or Dick Blick online. I genuinely prefer supporting local stores, but not at the expense of higher prices and poor treatment. When returning online orders paid through PayPal, you can request a cash refund. Store employees stubbornly claim they can only issue store credit, but when I called to ask, customer service confirmed that is NOT true. I now have over $100 in store credits! And I'll tell you next why I wouldn't opt for Michaels store credits. At the Redondo Beach location, an employee scanned two store credit receipts--each worth over $80--and told me they had no balance. He even asked if I wanted to throw them away. I later confirmed this was his error, but when I brought it up during a future visit, the same staff member simply shrugged while leaning on the register with his leg up. He no longer works there, but the value of those credits was never recovered, and I never received so much as an apology. Another ongoing concern is price inconsistencies. As someone who shops at Michaels often, I know the prices and watch for coupons like most loyal customers. However, the prices on the shelves frequently do not match the prices at the self-serve kiosks. I've asked for assistance on this four or five separate occasions, and it's surprising that the issue remains unresolved. Even worse, staff often appear visibly irritated when the discrepancy is pointed out. Right before a recent 40% promotion, prices on many items were increased in the kiosks but not updated on the shelf displays. I picked up a few items, excited to finally use the long-awaited 40% discount. At the register, everything rang up at the higher price. When I asked about it, I was told that "the overnight crew forgot to change the tags," even though every version of the item was still marked at the regular price on the shelves. In the end, it would have been cheaper to buy the items at their regular price with the standard 25% coupon than during this so-called 40% sale. I wondered why I still shop there. I guess because we are creatures of habits!

    Fabric Planet - Huge button bin! You can fill a baggie for $3.

    Fabric Planet

    (169 reviews)

    $$

    Venice

    I was looking for some loose buttons for a craft project and wanted a location that had a selection…read moreof individual loose buttons and this place had exactly what I was looking for, right as you walk in. The store itself had everything you could possibly be looking for, for a sewing project or anything related. Their selection of trims was incredible and they also had patches and other items, yarn as well. They also had many many rolls of different types of fabrics, and they also offer clothing modifications. The best part, in my opinion, was their shop dog, who was so incredibly friendly I spent more time petting him than I did browsing around the store. He was standing right outside of the store, so if you're wary of dogs , even though he's so friendly, it is good to note. The store is right on Lincoln Blvd and the parking situation might be difficult if the front areas of the store already have cars there. There is a small lot next to the store but it might be reserved for the restaurant next door. I parked in the residential area right next to the store, so I did not notice if the lot was specific to the restaurant only. The staff was very helpful and friendly as well. Was fun to just browse all of their items and it was nice to have a dog to pet!

    I am still shocked and shaking over what I witnessed at Planet Fabric this evening. The man working…read moreat the register, who may have been the owner, screamed at a woman and forced her to leave after overhearing her speaking about being Israeli with another person . His behavior was enraged, hostile, threatening.and very scary . The most horrifying part was when the woman asked him, "Are you kicking me out because I am Jewish and Israeli?" and he answered, "Yes, you are proving my point." That was not a misunderstanding. That was blatant antisemitism and discrimination. He was so aggressive that I genuinely feared he might physically attack her. I did not step in because the situation felt dangerous. What I witnessed was open antisemitic harassment against a Jewish Israeli woman. It was disgusting, frightening, and completely unacceptable. No one should ever be screamed at, humiliated, and thrown out of a business because they are of a certain race or religion. A couple minutes following this incident, the woman returned and politely asked to pick up her belongings which she left at the store probably due to her fear of being attacked . When the worker saw her - he became enraged and screamed at her to leave - refusing to give her - her staff. She said she will call the police and the man replied "i don't care - call whomever you want" She once again said she is calling the police and complaining about his business to the city and he finally gave her what she forgot when he kicked her out of the store . I am still shocked and shaking thinking about it, and I will never return. I hope this lady file a police report because this was clearly a hate crime and the store worker is also violating

    Promises West - bridal - Updated May 2026

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