Discriminates against children who had prior illnesses, Unprepared, Unwilling, Very Transactional,…read moreMischievous, and the facility Smells of urine. If negatives ratings were available, I'd give them -10.
1. Discriminates: My daughter was kicked out of the program because she experienced two prior febrile seizures, both related to viral infections.
a. Federal laws that prohibit schools from discriminating from children with disabilities, even though our child does not have a disability.
b. Page 3 of their Parent Handbook 2022-2023, under the "Allergies / Medication Packet" section speaks about seizures and it goes on to advise that "together we will create an action plan"),
c. My husband and I met with Ms. Nancy for the initial interview and walkthrough. She did not ask any questions regarding medical history. When we asked, she said paperwork would be sent before school started for us to complete. Also, I met with Ms. Suzanne and Ms. Christina before school started and told them our entire experience and we discussed a care plan, where Ms. Suzanne appeared overwilling to administer a care plan, but Ms. Christina seemed not fully on board. In the end, Ms. Nancy tried to infer that we hid our daughter's medical history from her, as if we would put our daughter's life at risk, to attend this transactional school.
2. Unorganized & Unprepared: Before school started, I called for the paperwork, they were unorganized and said that the packages would be mailed. They were never mailed. I met with Ms. Suzanne and my daughter's teacher Ms. Christina. Ms. Suzanne was assuring that they could assist in the situation of a febrile seizure lasting longer than the standard time. Ms. Suzanne said they had another child in the school with similar medication on file. Ms. Christina said she had never responded to one before but agreed, which seemed only due to Ms. Suzanne's assurance. Because of Ms. Christina's reaction I later followed up with her and also other teachers and Teacher Assistants in the school who would be with our daughter before and after school. None were experienced and seemed uncomfortable with the conversation.
3. Unwilling: After submitted information and help video Ms. Christina and Ms. Nancy determined that they were unwilling to administer care.
Febrile Seizures can happen with a high fever during an illness, affecting 2-5% of children in the U.S. between 6 months and 5 years of age.
4. Transactional: I tried to negotiate with Ms. Nancy and also Ms. Christina regarding the care plan, as a new parent I wasn't sure if my requests were extreme or not. Ms. Christina decided that she would not provide the care plan..
Ms. Nancy was unwilling to compromise in any way and only said no to any and all requests that I asked without even hearing them out. I also asked if my daughter could return after a year of being cleared and having no experiences with illnesses and she also said no.
Furthermore, once they said that we could no longer participate in the program, it was like we became public enemy #1, even though my husband and I remained calm, patient and professional throughout the entire experience. The staff was very rude and short.
5. Mischievous: Ms. Nancy provided me to a Tuition Rate sheet that quoted us our weekly rate, after disputing the prepaid charges which they refused to return I realized that:
a. They were charging us a different weekly rate than Ms. Nancy told us.
b. In going through the refund process, they also tried to charge us for more days than we attended. They tried to charge us for more days than we attending. Saying that attendance showed that my daughter had attended before their actual school start date, that's written on their own website.
c. We purchased close to $300 in school supplies, when we were removed after 6 days of school, they return only a portion of our supplies and most of the items were generic when we purchased branded products.
d. Getting a refund required several hours of our time and money.
e. They declined my request for my refund more than once
6. Smells of Urine: When you walk into the facility on a regular basis, it smells of urine. And on more than one occasion there was no hand soap in the bathrooms for the children.
