Very well run, pretty much get in and out with no fuss. Information is taken (by a very nice girl) pretty quickly and accurately, don't see employees standing around on their phones, they are doing their jobs to get us in and out of there, you might be there a bit, but they are a very busy lab and are doing the best they can. Deb P. read more

I had one of the first blood draw appointments of the day and somehow they were still running 40 minutes behind. Don't schedule four people for the same blood draw slot if you're not moving through them efficiently and can't handle that sort of volume read more

I've been to ProMedica Arrowhead imaging for various reasons and always had a pleasant experience. Check-in was pleasant and efficient. X-ray was pleasant and quick with only a couple minutes wait for not long after the lunch hour. Great environment and quality of care. Overall great experience as usual. read more

I have, for the most part, used this particular lab and have had decent service. Unfortunately, just the other morning, I had a disturbing experience with this particular lab. Firstly, I noticed that on the receptionist desk, there was a sign posted saying that "we the customer/patient should exude the best behavior and attitude while coming into their facility. Honestly, the employee needs to be first and foremost welcoming. This is definitely NOT what I experienced in this particular lab. The girl that was being trained was fine;however, the girl training her had a very bad attitude. So, before you place signs up stating that "WE the patient/customer" should exude positive or great attitudes, you need to teach your employees to reciprocate or start presenting their best face forward in the first place. Secondly, asking for payment before services are rendered, is actually rather cheap and rude. I've always paid my bills and continue to do so. Finally, I hope Promedica can provide customer/patient relation courses because after yesterday, this is in dire need! read more

Always come here to get blood drawn. Check in is always friendly and helpful. Today 11/23/2021, there was no receptionist, so the lab had to check me in. Ashley (not sure if she gave me the correct name, but she was African American and heavy set) is the one that took my blood. She had a bad attitude, can't draw blood, as she was walking off she states "you're done". Very rude!!!!!!!!!! Didn't greet when I came in. I had to ask her was she doing check in. She was just standing there looking crazy. I wouldn't recommend her to draw my dogs blood. read more