The management at this location needs to be investigated immediately. Her name is ABIGAIL BLOSS…read more
On June 30, 2026, at approximately 5:30 PM at the 250 Life Ln, Lexington, KY location, a woman who identified herself as the manager got extremely close to my face, yelled at me, cursed at me, and behaved in a way that made me feel as though she was about to physically fight me. This occurred in the middle of the gym in front of other members.
She made unprofessional remarks including "ya mama" and "I don't care, I'm still getting paid," along with other disrespectful comments. She was not wearing Planet Fitness clothing, so I am unsure whether she was officially on duty, but she repeatedly stated that she was the manager.
This behavior is completely unacceptable for anyone representing Planet Fitness. Regardless of the circumstances, no employee or manager should yell at, curse at, intimidate, or aggressively confront a member.
If corporate reviews this incident, they should identify the individual who was acting as manager at that time and investigate using security camera footage and witness statements.
I will be filing a formal complaint with Planet Fitness corporate. I hope this incident is taken seriously so that no other member has to experience this kind of treatment.
UPDATE (July 1st 2026): I've tried multiple times to contact the home club itself (250 life ln lex ky) and the managers refuse to speak to me on the phone. They've also blocked multiple numbers I've called from. They are not willing to help or inform me on how I can file a formal complaint. They also refused to give me the full name of the general and regional managers. But I do know that their names are Reina and Porsha. I've been told they will contact me today so we shall see.
UPDATE (July 2nd 2026): I finally was able to speak with REINA the general manager. I was told corporate already handled it, that IM BANNED from all 3 location, and nothing is going to happen to ABIGAIL BLOSS. She was "on call" but in workout clothes and working out "on call" because apparently they can workout "on call" and still be a manager on their lunch breaks whenever they want. That's what I got out of that conversation. Mind you, I've only been a member at PF for only about a MONTH!! I've never been to PF before in my life, I don't know their policy's, rules or regulations, I am a NEW member. And within a month I'm banned from all 3 locations I can't even imagine how badly they've treated their other members if this is how badly they treat a member who's only been there for ONE MONTH!
This is a very unfortunate situation for PF, because it just shows what type of people they are willing to have on their team representing them and their business. Apparently they have looked into it and they are "just done with the situation" and don't want to deal with it anymore. They have to "stick up for their employees" of course, so it doesn't look bad on them and their business. No one from corporate has reached out to me personally, but apparently they have gotten my request and have handled it. I will continue to reach out to corporate and speak to PORSHA the regional manager and whom ever I can get in contact with, because I truly believe that this woman needs to be TERMINATED INDEFINITELY.
All that said to say that I would not recommend this gym, or any of the locations, because ABIGAIL BLOSS works at all 3 locations (life ln, Bryan station, and E Lowry ln). And with her being there I would not feel safe as a member. I would not spend my hard earned money on such an establishment that treats their members this way, and doesn't have any consequences for their actions. They are very unprofessional, the gym is either super hot or super cold, the bathrooms are dirty, majority of the complaints and one star reviews from other members still stand to this day, parking is difficult, it is very packed, the front desk worker tried to hit on me, this is more so a hookup place rather than a gym, and obviously their management is BS.
