I hired Clean Crew LLC for a move‑in cleaning of my newly purchased St. Paul condo, and the…read moreexperience was so unprofessional, disorganized, and ethically questionable that I feel obligated to warn others. From the very beginning, there were clear red flags indicating this company operates with poor business practices and a concerning lack of integrity.
1. Concerning Payment Practices
The Office Manager, Margie, insisted I provide my credit card information up front due to their "policy" and concern that customers skip out on payment after services have been provided. Given the number of reviews mentioning overbilling, I declined. Only then did she reluctantly agree to let me pay after the service was completed. This alone set the tone for what followed.
2. Inflexible and Unreasonable Scheduling
Clean Crew LLC requires a four‑hour arrival window (12-4pm) and Margie refused to narrow it down, making it nearly impossible to plan around work. There was zero willingness to accommodate a reasonable request.
3. Poor Quality Cleaning and Missed Tasks
On 4/8/26, two cleaners arrived at 1pm and were let into my unit by the building's Property Manager. After paying the invoice and inspecting the unit, I discovered multiple areas- listed by Margie herself - that were not completed:
Carpet corners still had debris
The vent was untouched
Outlets were not cleaned
Blinds were not cleaned
For a move‑out cleaning, these are basic expectations.
4. "24‑Hour Reclean Policy" Used as a Shield
When I reported the missed areas, Margie texted that they could return the next morning, citing their "24‑hour reclean policy," and that they would only address the specific items I listed. I explained that I could not take another four‑hour block off work on such short notice. I requested a modest 30% refund instead -she refused. I offered availability after 5pm - she refused again.
Only after I stated I would escalate the matter legally did she suddenly agree to send cleaners after 5pm on an agreed upon revisit date of 4/13/26.
5. Unprofessional Behavior From Staff and Supervisor
When the cleaners returned, one begrudgingly vacuumed while the other repeatedly pointed at the vent saying "maintenance." I ended up opening the vent and cleaning it myself. They then began gossiping in Spanish and called their supervisor, Carlos, who proceeded to reprimand me over the phone, claiming they "don't clean inside vents"- even though it was on the task list provided by Margie.
When I explained that communication was difficult because the workers did not speak English, he accused me of being "racist" and bizarrely asked if I was from Somalia or India. It was one of the most unprofessional, inappropriate, and deflective responses I have ever encountered from a business.
6. A Company That Avoids Accountability
Rather than address legitimate customer concerns, Clean Crew LLC' chose to deflect, blame, and hide behind policies they selectively enforce. The lack of professionalism - from management to staff - was astounding.
Bottom Line:
I would never hire this company again. The entire experience was a headache from start to finish, marked by poor communication, substandard cleaning, inflexible policies, and unprofessional conduct. I strongly advise others to avoid Clean Crew LLC and take their business elsewhere.
