I've been getting packages delivered here for awhile. The address isn't complete on Amazon so I put…read moretheir address on Amazon to get my packages without them holding them due to incomplete address on Amazon. I go to pick up my packages and they charge me $5 per package because I didn't have an point of access. Delivery charge was unexpected from UPS. SMH!!!!

These folks are fantastic! In stark contrast to the United Parcel Service, this UPS Store is…read morelocally owned and service-oriented -- a favorable and welcome compensation for all that UPS lacks. This UPS Store is right about everything wrong with UPS. With friendly employees and being conveniently located, several work-related roles combine with personal purchases to make multi-package pickup simple in one place with one stop.

I visited the store 9/3/25 with a insurance claim from T-Mobile for a screen replacement on my…read morephone. I was told that it would take about a hour for the repair. I came back after a hour and was told the phone was smoking and that some how the battery had been punctured. I had to leave my phone overnight until a new battery was brought in from Houston. I arrived on 9/4 and received the phone but the new screen was not installed correctly or it did not agree with the frame on the phone. I gave the employee back my phone and she happily suggested changing out the frame for free. After everything was finished the phone looked and is currently operating like new. I appreciate the employees for making this unfortunate situation right and fixing my phone the correct way. Sometimes its ok to not get angry with people and to stay calm so we both can come to a solution to the problem. It was an inconvenience to not have my phone originally but I'm thankful everything turned out to be fine and I'm thankful for the employees that were involved in my specific repair.

Hello my name is Chloé Jefferson Saturday 6/15 I visited…read moreone of your stores in Beaumont to to get my VW atlas battery changed. When I got them I was greeted everything was great until it was time to change my battery I could tell she was about confused and struggled to get the battery but I took it as it being hot I would think you would employ or train qualified people. After about 20-30 ins she asked me to try my car. When I tried nothing. She said maybe she didn't tightened anything. By the time I knew something was wrong so I called my husband to meet me at the store. About another 20-30 mins she asked me try again. Again nothing. She explained she needed to go watch a video this was the time I knew something was not right. My husband asked for a supervisor to which she did not want to get one stating they pull be in Tuesday but after a bit of a back and forth one was finally called. Once the commercial supervisor arrived he explained that it was not properly placed in the car it was a few steps that was missed. After another 20-30 mins he tried by that time the car still did not work resulting in me having to tow it to the dealership. Today 6/17 I spoke to the dealership and my ECM was fried. This is the brains of my car to which your unqualified employee destroyed.

Stay away from this place. Recently I had them build a PC for me. During the process I was quoted a…read moreprice over the phone by one employee. When I went to pick it up, I was charged a different price. After bringing up the issue, I was told they would honor my quote and refund the difference. That never happened. After multiple attempts and calls, I still have not received anything. So please make this your last choice. Look for a video soon coming on social media.

These guys are great. Walk in service and I was well taken care of. BestBuy had a long wait and…read moreeven had to schedule a reservation. All I needed was to download files from my old computer into a flash drive. And they took care of me on the spot. Fast quality service.

This was the fastest most professional phone repair I have ever had. Everyone was friendly and the…read moreprices were very reasonable. I recommend them to anyone who needs dependable phone. 11/07/18 I broke my glass again. Very professional, prompt and courteous service! I would gladly recommend them to everyone! 2/20/2019 Broke it Again!!! Elite saved the day AGAIN. Best customer service in town

Need in my wife's iPhone screen replaced a few weeks ago, and found them on Yelp. Was in and out…read morein less than 20min. Very fair on pricing!

Very professional and done exactly what they said they was going to do. In a timely matter..read more

Worst customer service experience ever. James, one of the managers, came off with a very disruptive…read moretone and insulted myself as well as my peers when attempting to solve solutions to the order. He even asked if I "could read" when going through the catalog. James obviously cannot stay level in his position and does a terrible job of controlling his emotions. The other manager was very cooperative (didn't get a name) and understanding of the situation. She is working on the solution and kept a level head. However, I would not recommend them and to go anywhere else but cotton cargo.

I got a battery replaced my phone. Excellent service, very knowledgeable and very good tools. I…read morewould highly recommend.

will definitely be back!! I needed to fix a phone for my dad and I didn't know what kind it was and…read moreJohnny didn't hesitate to help me! I just moved to town and where I am from nobody really is friendly, but I went in here and was blown away!! he helped me figure out what phone it was, he cleaned the phone very well, and he got done faster than he said he would. The phone works amazing, and the customer service was 100/10. Johnny is such a nice and helpful guy and I definitely recommend him to anyone who has any type of phone/electronic issue!!