I recently had an accident and the team at Progressive Car Insurance was very helpful and efficient. It was easy to communicate with them and they were very supportive. I greatly appreciated it. read more

I'm disappointed with my experience. My premium jumped by $800-$900 with no clear or direct notice, and the policy was auto-renewed without my explicit consent--even with such a significant increase. When there's a price change this large, you'd expect clear communication and some form of confirmation. Instead, the only message I received was a vague "Your auto renewal is all set," which didn't clearly explain the new rate. After contacting customer support, I was repeatedly told that an email had been sent, but I never received anything that actually outlined or justified the increase. There was no real accountability or attempt to resolve the situation. Overall, the process felt frustrating and poorly managed. I strongly suggest others double-check their renewal details and seriously consider other insurance options. I would not recommend Progressive based on this experience. read more

Progressive is an extremely irresponsible insurance company. I've been in three accidents in last 6 years, all of which were the other party's fault. The first time, after Progressive took my case, they did almost nothing to help me. I had to handle all communication with the other party's insurance company myself. In the end, the other party covered my repair costs and rental car expenses. The second time, Progressive assured me they would actively help. I gave them all my repair and rental car receipts, but they only managed to recover the repair costs--they didn't even try to get the rental car fees covered. Their excuse? I didn't have rental car coverage. Seriously? It was the other party's fault, so the costs should have been covered by the other party's insurance. The third time, which happened recently, was even worse. Again, the other party was at fault, but this time Progressive told me I had to pay the deductible myself, claiming the other party's insurance refused to accept liability. How absurd is that? I had zero fault in the accident, yet I was expected to pay part of the repair costs. I agree with the other victims. If there were a zero score option, I'd definitely choose it. So, if you don't want to deal with any trouble in future accidents, please stay away from Progressive. They are neither professional nor responsible. Finally, I hope that no matter which insurance company you choose, you always stay safe on the road. read more

Where do I begin? I was involved in an accident on 02.02.2026 and it was deemed the other party's fault. My claims adjuster finally got in contact with me on 02.21.2026. I told the adjuster that I wanted to take my car to Caliber Collisions here in Los Angeles for repairs and he said that it was ok because they are in network. I took my vehicle to the body shop where it sat for about a week and a half. Progressive estimated the repairs to be $3038.82. The body shop countered with approximately $5k+. Progressive went silent for some time with multiple attempts to contact the adjuster. Weeks later I receive a phone call from Chad Brown from Progressive and give him a call back. Brown tells me that they're deeming the car a total loss and asked if I can go to the body shop and collect all of my possessions from my car and release the vehicle, which I do, the same day. Once again, weeks go by with no word so I contact the Brown again to see if they have finally reached a decision regarding the value of the car. He tells me that the adjuster, Carlos Ardon was working on it and that it should be done in "day/days," yet here I sit almost two weeks later with no answers. Frustrated still, naturally, I have to get another car, so I purchase a newer car. I was paying $126 a month for my 2016 Ford Focus and due to the accident even though it wasn't my fault, it goes up to $150. So, frustrated, I start shopping around for new car insurance and get a quote from Geico for $153 and some change instead of $182 and some change. I call Progressive to see if they can beat or match the Geico quote and they say that they can't. Once this month is up with Progressive, I'm switching over immediately to Geico. I will never do business with Progressive insurance ever again. My 2016 Ford Focus was being financed and I'm still responsible for the remaining balance which is approximately $7k which means I'll still have to pay that monthly payment along with the new car payment that I have all because they're sitting around doing nothing to get me paid the value of the car so that I can figure out what will be left to pay. I'll be impatiently waiting to hear about what my options are when or if they are ever presented to me. Buyer beware. And always remember to have GAP insurance which is what I thought I had through the lender. read more

Progressive Auto Insurance - Damage to the rear of my 2016 Ford Focus. - Auto Insurance Near Me

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I was a customer for over 2 years and I was never a bother to them. I wanted to quote a different car from the one I already had on the policy and they gave me quote with a ridiculous price. Once I decided not to continue with their service or accept their new quote, they decided to charge me for that quote after my policy has expired. Their website says free quotes but apparently not if you dont accept them. Very Bad experience with this company. Do not even ask for a quote. read more

WOW, this company is really really scary. The degree of unprofessionalism and negligence in their underwriting Department is shocking. I stated several times that there is another driver living at my residence For the car I'm trying to get insured, and they keep asking for Proof That the Other resident Doesn't reside at my address, even though I keep telling them that she does. It appears they don't even read whatever you write to them, they just send you an automated response, over and over again, for several weeks. If I could show you the email history, you would be astonished. It's almost psychotic. I can't imagine what the service would be like if I actually had insurance with them and had to file a claim, I can only assume it would be an utter nightmare, and they would not have my back. RUN away from this company, and tell all your family and friends to steer clear of them! read more

Progressive got 4 cars insurance and a different insurance on my RV on my name 3 years paying on accident all of a sudden I'm not on the policy almost 4 hours on phone finally the manager tells me what do I want at the end they were going to ad me to the insurance they said they were going to take of my mom they did not explain they canceled my policy and to get the policy true internet last time thru the phone next day adjuster called mom on the policy can talk very rude mom is ill and this guy asking my mom were does she drive thru and told me to get a lawyer note so I could talk and the policy was 1 day expired I still got months that I paid know I got the other insurance calling me. I don't recommend progressive they said we had bad records know I got triple aaa full coverage better deal I forgot the agents name I'm so sorry she made it work I'm so grateful for her if I could put a 0 I will read more

Update: Monday June 30, 2025 Received a text message (unprofessional) from Progressive Auto Insurance today. Get this, after a month and 10 days, the adjuster has now decided to order a police report?! Folks, due to the negative reviews relative to Progressive and their 'Bad Faith's actions; I filed a claim on June 29, 2025 with the State of California Insurance Commission, and will also file a complaint with the Department of Justice. Progressive has willfully stalled my claim. Four Adjusters and no resolve. Enough is enough! May I suggest that those of you dealing with Progressive, report your complaints to your state insurance commission. read more

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The most incompetent and irresponsible insurance company. PROGRESSIVE INSURANCE.Called several 1-800 numbers to rectify a simple task like electronically forwarding proof of insurance to DMV. On 3 separate calls awaiting on average of 30 minutes to speak to representative. Once representative decides to answer and assist, the representative is either under trained or incompetent. After 3 attempts and wasting 1hr and 43 minutes nothing was accomplished. Is this an insurance company you want to HANDLE YOUR CLAIMS!!!! read more

This company is a terrible home insurance provider. They do not have good customer services. They are not there for your property losses and you have to proof how wind was powerful the destroy the fences. It is a waste of your money. No basis of securing your home with this insurance company. They want your money but when you ask their help to cover your loss, they show their middle finger basically. It is just waste your money and time! It is an eye opening with them when I asked my fences to be replaced although the fences were covered up to 9K.it is up to you to put your property at risk with Progressive! Terrible experience with a terrible company and customer services. read more

This is by far the worst insurance company I've ever dealt with. They don't work for you -- they work for the other party filing a claim against you. When I filed a claim, it was bounced between FOUR different adjusters without anyone bothering to tell me. I'd contact my "assigned" adjuster only to be completely ignored, and after chasing them down with multiple calls, I'd find out my case had been handed off to someone else -- in a different state. Two weeks later, it happened again with yet another adjuster in yet another state. Meanwhile, Progressive was charging me an outrageous $1,008 a month for a claim against me. I've since switched to GEICO and now pay $482 a month for the exact same coverage. Do yourself a favor -- don't get ripped off by Progressive and their smiling mascot Flo. Spend your money wisely and choose literally any other insurance company. read more

I had progressive for 8 years...I received an increase on my vehicle that is 10 yrs old...I called to inquire and they said it was due to my "location "....I contacted Geico and their price was literally 50% less than my Original Progressive price...NEVER AGAIN #Progressive read more

Abusive "support" contradictory to their advertising. I will never give this company my time or money again. Tried to sort out an issue with my coverage when I moved to a different state only to find the policy was cancelled. When I tried to sort out the issue and lapse in coverage, instead of trying to work with me to rectify the obvious misunderstanding, the agent lied to me about reviewing the previous convo (I know bc i was on the phone for that call over 30 mins and it somehow took her 8 mins to "listen" to it), was rude, short tempered, accusatory and blamed me for not asking for a new policy when I initially called - which was the reason I called! Both times. What a dumb thing to do when a customer is TRYING to give you their business on two separate occasions! I went back to USAA - that company knows how to treat their customers and I should have never left. read more

Well, after looking at all the negative reviews for,Progressive Auto Insurance, I can see horrible customer service by their claims department is just their way of doing business. We were hit by one of their insured on Mothers Day...kid was driving daddy's car and blew through a stop sign hitting our car. Dad wanted us to not turn it into Progressive and got hostile when we said we had to report it. Progressive then put off handling the claim causing us to,have to crawl out of the back seat because the driver door was jammed. We have always dealt with reputable insurance companies ... this was a real wake up call. Never knew this level of incompetence existed. read more

BEWARE, they will not pay for all damages and there are no options to obtain an in-person estimate on your car after sending in photos for an online claim unless you agree to start the repairs in their shop and have them start a tear down on the car to start repairs. My complaint involves them not covering all damage to my car from a deer, a shattered headlight/dented bumper. They are denying fixing that part and won't even give me the option to bring in my car for updated estimate before I agree to fix/have my car torn down. This is the only car insurance who does this -this is a direct quote from the body shop. Worst company and adjusters ever. Tatiana B is the worst, rudest, and yells on the phone and talks over you. They estimated to pay the two dents in my doors---nothing else. Please reconsider if you are considering switching. read more

Progressive Auto Insurance - Shattered headlight - Auto Insurance Near Me

I spoke with Janasia and I told her at the beginning of the conversation that I needed insurance today. She assured me that by the end of the conversation, I'd be insured. We go through all the questions and she quotes me a reasonable amount. Then she tells me I won't be covered for TWO WEEKS while the underwriters do their thing. Instead of yelling at her for not listening/giving a crap when I told her I needed insurance today, I'm writing this review. I was very clear at the beginning of the conversation and had my time wasted. Please don't waste yours... read more

I have Progressive car and renters insurance, which I will never do again. In July of this year, my mother (85 years old ) and I (61 years old) were caught off guard by a Latino man who pushed me and my Walmart cart into his truck his filthy, filthy car. He taunted us both and said 'you have to be more careful bitch' The Walmart cart, with it's rubber bumpers, did zero damage to his car. Four months later, I get a letter in the mail telling me that the situation IS ALL MY FAULT and they are going to raise my car insurance ten fold. Is Progressive in with the THIEVES? Shame, shame on Progressive for dropping the ball. I'm also going to report these ​idiots to the BBB. Progressive is the worst insurance ever. I look forward to my Attorneys findings. These unskilled and rude people at Progressive Insurance practices 'AGEISM' to the tee. So, I'm going to give yelp their names and their telephone numbers so no one will get jacked like I did. OMAR : 925-278-5797 CHELSEY JOHNSON : CLAIMS DEPT 925-278-5799 FAX: 833-958-1219 PROGRESSIVE CLAIMS: P.O. BOX 94670 CLEVELAND, OH 44101. read more

Progressive Auto Insurance are criminals!!!!! DID YOU HIT AND RUN??? DON'T WORRY PROGRESSIVE BUYS YOUR LIES. THEY LOVE HIT AND RUN. THEY WILL PROTECT YOU WHEN YOU WANT TO BE CRIMINALS. Bunch of Crooks sitting there like they (adjustors) are righteous judges. I got into a car accident on 7/31/2022. Progressive insurer drove into me. He hit and ran off after hitting my car so I chased him and he then stopped. I called his insurance Progressive and sent them all picture and the story. The next day Progressive adjustor "Liliana" liliana_m_esquivel@progressive.com called me and told me that I caused the accident and that they will not cover me. 1. I got hit by Progressive insurer. He didn't see me (he admitted) and scratched hard into drive side and completely destroyed my car to a point that I cannot drive that car anymore. 2. Progressive insurer hit and run and only stopped when I followed him. 3. Progressive insurer lied to Progressive that I hit him and Progressive believed him and told me that they decided to that it was not their insurer's fault and that I hit him instead so it's my fault. It's a double murder. Someone kills and saying that they are the victim. read more

The worst. Don't use. They cancelled my nephew's policy half way into his second policy with them because he didn't call them back to verify some info. Or at least that's what they said the reason was. His Catalytic converter was stolen and his fuel line was cut a couple of months earlier and getting that paid for was also a nightmare. Bad service. Bad adjusters. Rude underwriting dept. read more

This company does not deserve your last or any other business: I have called 11 times with no response! When it comes to payments they are all over that, when you need their help no one calls you back. I have called my rep from my accident Alexandra and her supervisor Danielle and not one phone call back. The phone reps have IM them while I was on the phone 4 tines and they are not available. It amazes me that anyone could treat their paying customers this way! read more

Been loyal customer for over 10 years was involved in hit and run in front of 711 store that has cameras... they find anyway not to pay the claim. And added additional coverage chaned my policy added $100. And never help me fix my car. Why would you want progressive you'll be paying them for nothing. read more

Progressive Auto Insurance are crooks! Please go to State Farm or Allstate. I paid Progressive my hard earned money for an expensive policy that was already screwing me. However, I was unaware until I was involved in a hit and run with someone who was uninsured. Therefore, I had to file an uninsured motorist claim with Progressive, who I paid to take care of me in case of a situation like this. They totaled my car because that was the cheapest and lowest route to go (now my title is savaged and my car not fixed) and offered me $400 for my pain and suffering when this accident has put me in complete HELL, Progressive being the wicked one himself ! Run as far as you can from Progressive. They should have a class action lawsuit against them for ripping off so many people. Once again RUNNNNNNN ! read more

They are the worst of any car insurance company I have ever had. Very unorganized to the max. Go with other car insurance companies you will be treated much better. DON'T GET CAR INSURANCE THROUGH PROGRESSIVE read more

Low rates horrible customer service. Jennifer Pennington has been the most unprofessional insurance adjuster I've encountered. Never got a phone call. Then I retained an attorney I started receiving text all of a sudden. Then she tells me she was sick. I knew at that moment this person was unprofessional and they thought I was a young adult. I was paying them to keep me safe and informed well I payed for nothing. I will never shop for progressive products. read more

You should probably take extra time to look at any other insurance company but this one. Not only do they sell missed named policies like renters insurance should not be called renters insurance they should call a property insurance in which even if you prove your property is in jeopardy They still make it very very very difficult to get you through your situation. read more

This insurance company is the worst among all insurances. The dent on my car is so obvious that it was hit by their client. Their client claimed that both him and my husband are backing up at the same time when in fact,it was the side of our car and back of his car was damaged. so according to the claims department representative,Brandon Anderson claimed that according to their investigation,their client is 50% at fault and my husband is 50% at fault.they believed the statement of their liar client. I told them I can provide a witness who is willing to testify of what had happen but they ignored it and just paid 1/2 of what the adjuster had quoted. I will be escalating this issue to one of their supervisor and see what her action will be, but if they will not consider and analyze the situation, The bad karma will haunt them and bring back the worst vengeance to them. Do your job well and treat people fair.always remember the golden rule." Do to others what you want others do unto you" read more

Unfair claims practice. Glass windshield claim for a 1 year old BMW 750i. Car had head up display which is a special windshield. The just sent me a check for regular glass windshield from safelight. Unethical to the extent unbelievable. Was going to file a lawsuit but ultimately $2,000 wasn't worth my time. I canceled them as soon as I could! Do not insure with Progressive. read more

They are the worst. Does not pay claims. Beware. Don't go with them. You will be sorry

I almost lost my life in an accident and they didn't want to cover my claim cause I was doing postmates at the time of the accident. They kept passing the buck to different adjusters and finally let me know what I wasn't going to be able to cover my claim. Canceling my policy soon as I get this situation over with. Waste of time & money. read more