This was a pleasant surprise for me while arriving in Florence!! Our driver dropped us off at our…read morehotel and he casually mentioned that this perfume shop was the same one filmed in the movie "Hannibal" . Say less... ...made my way over to the shop and walked around four or five times before approaching the nice ladies behind the fragrance bar. Told her what scents I liked and she picked out three for me. The one I bought she put in my arm and told me to walk around and sniff it for a bit and then come back. I did just that and bought the big bottle. It was worth every euro that I paid for it! Good thing is that they do have an online store and will ship to the US!! I plan to buy another bottle just so I have a back up!

There isn't much to say but that the fragrances are nice. The staff isn't welcoming unless you…read moreengage in conversation. This is also a museum so if you don't buy anything take a free walk around. I truly enjoyed three scents but they are colonias aka toilettes which don't last long.

Ok yeah fragrances and flowery soaps isn't my thing at all. LOL. But members of my party wanted…read moreto visit and as an indifferent bystander perusing the merch, and the truly beautiful store to be honest, one of the super friendly sales people, Alberto took notice and we had some friendly conversation. Alberto didn't care that I wasn't the target customer, but he was very knowledgeable and took some time to educate me on some fragrances that were pretty interesting. He really couldn't have been more friendly, even after we said we weren't going to buy anything right away, we had a scheduled time to scale the bell tower and had to run. But his good nature was one reason we did return and make a purchase. :-) I like returning kindness with kindness. Kinda like when I return the favor for Yelp likes! Hehe. *wink, wink* Anyway, if you are into fragrances and flowery soap, I'd say visit this truly beautiful Aqua Flor store (The scent from the store permeates the air before you even walk in) and seek out my buddy Alberto. I am sure he'll take care of you 110% and have a few ideas for dinner in Florence too!

The manager at Aqua Flor was absolutely amazing. His name escapes me at the moment. I did encounter…read moreyoung lady name Francesca incredibly rude, not Italian whatsoever. She was not only rude to me she was rude in general and had no remorse about it. She seemed to be too busy speaking to her coworker and not very helpful or interested to help us in learning more about Aqua Flor. I did mention this to her manager, who was lovely and helped us finish our purchase. I honestly would have purchased so much more if she would have even tried to help us, but she seemed to not really want to deal with anybody since she wouldn't help anybody whatsoever. Thankfully we were in there a few days earlier and knew exactly what we needed. Unfortunately, I will not walk into this boutique. I have lived in Florence for many years and I have never encountered such a rude person. Especially in a fine boutique perfumery... every year traveling to Europe I definitely bring home plenty of perfume. Unfortunately she made this experience unpleasant. It's too bad because it's a lovely boutique too lovely for a rude immature, unprofessional sales person like Francesca. You can't miss her - tall, dark haired young thin woman, speaks like an American she is incredibly quick to judge and be disrespectful. Do yourself a favor Aqua Flor find yourself a better sales person for your lovely boutique that deserves better! I would give one star only, but since the manager was so amazing and so kind, I didn't want to do that to him, but really she does kill the experience in this particular perfumery that is legendary in Firenze.

This is one amazing little perfume shop located in the heart of old Florence…read more Their perfume selection is massive and you can smell pretty much any of their products. My wife found this place online and I'm glad she did we pick up bunch of bottles. Their products are very very nice and smell amazing you are guaranteed to find something you like! The lady who helped us here was very helpful and knew pretty much all of their products and gave us great suggestions! Definitely worth stopping by especially if you like smelling nice!

I first discovered this fragrance called Vaniglia del Madagascar at Barney's in Los Angeles and…read morebought it immediately. Four bottles and about a million inquiries from strangers as to the fragrance later, I went onto the Barney's website to order again and saw that it wasn't carried any longer. I then called their corporate office and asked where their Vaniglia from Firenze went and they had no answers (noticed they carry again, so I guess they got their shipping or whatever figured out). I started googling and found that the alchemist and his shop are located in the middle of Florence and it just so happened that I was going to Italy, and I added Florence to the list of train stops. I spent a morning searching the winding Florence streets for this shop which was well worth it. While I was initially disappointed because I did have visions of crushed flower petals, and powders and smoking glassware with distillation kits filling a smoky backroom. I was still very happy to find my favorite fragrance and that pretty handwritten label on about a hundred different fragrances and oils. I basically told my boyfriend to find something to do for the next hour, because I was going to need some time. While I was there buying everything that I could find in Vaniglia (much less expensive than Barney's) the alchemist came out and I told him how much I like his fragrance and how everyone asks me about it and that he does the chemistry I would love to be doing. He didn't speak a lot of English with me but he understood me and definitely understood that I love his product because he wrapped up a beautiful bottle of a new fragrance and tucked it in my bag as a gift. That one is amazing too. I may not live here, but I can guarantee I'll be back.

Amazing, came out with couple of bottles. Our host even learned some things from us by mixing…read morefragrances to create your own smell hence why I bought two bottles

Wide range of fragrances from many major houses, from Creed to Chanel to, well, a great many…read moreothers. Expensive? Yes, but the quality and wide selection are both solid.

1 star -- Absolutely terrible experience. DO NOT GO THERE…read more Our experience at Mustermann was absolutely awful from the moment we walked through the door. The elderly female employee and a man with light-colored eyes were incredibly arrogant, rude, hostile, and disrespectful. We were treated as if we were bothering them simply by being there. My daughter merely touched a piece of paper with information about the perfumes and the elderly employee shouted at her. There was absolutely no reason for such an aggressive reaction toward a child. Things became even worse when we were about to pay for a perfume. The elderly employee held the card machine through the glass so my husband could tap his card. The contactless payment did not work, so he picked up the machine to insert his card and enter his PIN privately -- something completely normal and routine for customers in France and throughout Europe. The woman suddenly became extremely aggressive and started shouting at him, demanding that he immediately return the machine and using very harsh, disrespectful language. The man with the light-colored eyes was also part of this hostile and unpleasant atmosphere. There was absolutely no justification for screaming at a customer who was literally trying to PAY for a purchase. At that moment, I refused to buy the perfume. Why would anyone spend money in a place where customers are treated with such arrogance and aggression? We spend our summer holidays in Florence every year. We collect perfumes and have a genuine passion for fine perfumery. We have visited many wonderful, historic perfume houses in Florence and have always appreciated the products, the atmosphere, and the professionalism of the people working there. Mustermann was the complete opposite. I strongly recommend reading the Google reviews before going there. You will see that our experience is far from unique. There are numerous comments describing rude, arrogant, unpleasant, and hostile treatment. It is shocking that a business working with tourists and customers can maintain this kind of attitude. It genuinely felt as though customers were being treated like pieces of trash, rather than welcomed into a historic perfumery. Children are clearly not welcome. Tourists are clearly not welcome. And basic courtesy and respect seem to be optional. The atmosphere was terrible, the energy of the place was extremely unpleasant, and the behavior of these employees was completely unacceptable. Florence has so many beautiful and historic perfumeries where you can have a wonderful experience and be treated with kindness and respect. DO NOT GO TO MUSTERMANN. Read the reviews (GOOGLE) first and save yourself the unpleasant experience. We certainly will never return.

Fabulous shop, the handmade creams and lotions are blended by the pharmacist there, she is amazing…read moreand so is her shop. I have never purchased better quality products, her Calendula cream is sublime and works wonders on my skin. Her shop is full of wonders and excellent gifts too. In a perfect location, this is my go-to spot that I drop in first whenever I am in Florence to stock up on all my favorite creams, custom made treatments, bath gels and essential body oils. My good friends from Germany and the Philippines also do the same every time they are in Florence, this pharmacy is a treasure and should not be missed.

I have sensitive skin so I've been looking all over Florence for handmade soap that's all…read morenatural/vegan/organic with no parfum, no parabens, sulfates, or chemicals ending in 'cones'... didn't quite happen. It's a tiny shop, very packed, highly touristy, and hard to get around but they sure have a bunch of options for handmade soaps, creams, parfums, and even additional items like brushes and combs. I see a bunch of people go crazy over this soap and fragrances, and it appears to be perfect for people who don't have allergies and can put any typical skincare chemicals on their skin. The best thing about this store, for me, was the staff. This woman went all over the store looking through ingredients to find the right chemical-free soap for me. The only one we found was on a shelf that was labeled 'organic all natural olive oil soap' without an ingredient list sticker on the soap like all the others so we took a chance and assumed it was chemical-free and natural. When I got home to use the soap, I thought it was the right choice because it didn't lather much, which I'm used to with my soaps. But once I started to wash my body with it, my skin was irritated and burned. They don't label all of their soaps and some of them lack ingredient labels. I think these soaps can work for many other people and they have a huge selection of soaps, creams, lotions, with wonderful parfum scents. If you have sensitive skin and are looking for REAL all natural soap without all those added chemicals (dimethicone, phenoxanol, methyl parabens, sodium laurel sulfate, etc.) this is NOT the place for you. It's easy for me to find it in the States, but I guess not here. My search continues! My advice for shoppers: know your skin and check ingredients. If there are no ingredients, skip it! My advice to the store: clearly label ALL products with ALL ingredients to save the customers the mystery and disappointment.

This little Florence shop next to the Duomo has beautiful handmade soaps and fragrances. It has…read morebeautiful body creams, hand creams and face creams made in Italy. Wonderful little natural serums and creams to bring home that will remind you of your trip or Florence soaps that can be great little gifts.

I told my friend I wanted to try some new fragrances. I was shocked when he requested some samples…read morefor me to try for my home. The packaging was beautiful and I loved every one of them.

This is a small boutique perfume store that sells its own line of perfume We visited because it was…read moredirectly across from our hotel. The hotel uses the perfumes to scent the hotel lobby using the perfume oil sticks. The shop is a decorated and painted in a beautiful turquoise color. Go inside and you will meet friendly sales clerks who will help you sample all of the perfumes. We bought two:Classic and Smeraldo. Visited 27 June 2017.