They moved my grandmother from From yucca valley to…read moreSacramento without a hitch fair honest people, that over exceeded or excitations

Michael Ortiz and City to City Transport have been amazing for our dealerships transport needs. No…read moreneed to worry about communication between broker and customer, Michael is always on top of that! Can not say enough good things about this company.

I shopped all around Jacksonville for a fifth wheel RV and just knew there had to be something…read morebetter and more affordable out there. Everywhere I went it seemed like the sales staff was in a hurry and they had a "here's the price if you want it or not" attitude. Then I met Ed at Creative RV & Bus sales. Ed took the time to explain where the industry is at and where it's going. He also took the time to get to know me and show me what inventory he had on the lot. Even though it was close to closing time, Ed stuck with me well past 5 o'clock to answer any questions. My girlfriend and I decided to purchase a 2016 model Saber that was new on the lot. Ed pointed out the amenities, upgrades and assured me of the quality of the RV. I agreed this model was better built than most since I had looked at just about everything in Jacksonville. We made a deal and took the RV home in late October 2017. We absolutely love it.! The RV has had the initial "break in" uses and had a few minor issues (like all new RV's) that needed attention. Creative's service man is named Kieth and he is great. Kieth walked through the RV with me as I pointed out the couple of minor issues. Kieth even asked about certain other items and how they were working for me. Kieth is a knowledgeable asset to Creative and easy to talk to. We are happy with the sales/service at Creative and will be back when it's time to upgrade.!!!

Five (5) attempts to fix the condenser fans Trans Air units on two new Starcraft shuttles! The…read moremost recent work took almost 4 weeks in the shop! Service Manager ways 'waiting for approval' to make the repair! Had to call California to get repairs made after repeated attempts to contact service here in Jax. That apparently pissed the service manager off! Next issue required Six (6) contact attempts with ZERO response on my request for serial numbers on those condenser units because of a recall which incidentally Creative has STILL has not been disclosed to me as of this writing. I received a letter from Trans Air regarding the recall! Sent photos of the label containing the information I needed. Service Manager said tech could not locate the label on the condenser. SERIOUSLY??? The sister unit was at Coggin Ford for a PM and I asked them for the info on that unit and they had it to me in 1 hour! It took Creative 6 days and multiple requests to finally get me the info I requested! Interesting side note the Service Manager told me they would have to tear down the unit to get the serial number undoubtedly costing me big $$! Remember...it's on a label on the outside and Ford had it to me immediately! Currently waiting 9 days for a replacement window for one of our shuttles. Attempted to contact service manager 3 times IN WRITING with no response. They started out great but if there is an issue and you persist in attempts to get answers apparently she gets mad and simply refuses to communicate. Pathetic!

I want to say thanks to all of the staff at Tom Nehl Trucking Co. for your kindness and…read moreprofessionalism. My truck broke down and I had to stay in the area for several days while it was being fixed. You all made my stay very comfortable. I especially want to thank Patrick in the Service Dept and the Front Desk guys in the Parts Dept for their generosity. I've never been to a shop where all of the workers were so friendly and caring. My truck was repaired and I was back on the road. I highly recommend this company for all Truckers if you need repairs in the Jacksonville FL area.

I brought my truck for initial repair after about a week I got my truck back drove home and found…read morecoolant leaking everywhere. As this was the reason it was brought in for a coolant leak it was very frustrating. Brought the truck back the following Monday to have it looked and that took almost 6 hours to correct whatever the issue was. Slow service and very tight lipped service advisors plus huge price tags makes this not the place to have your truck serviced

This is one of the nicest UHaul facilities I've been at coming from a devote uhauler who's lived…read morefrom one coast to the other and many places in between! The manager was friendly and helpful, my truck was ready and packed with all the things I needed (and requested) to make my move go easy! My only let down was the movers I selected and part of that was the person who helped me place my order. We just didn't have enough manpower to get the job done efficiently! Word of wisdom: go either your gut; 2 movers is not enough for a 4 bedroom house! But back to the best UHaul facility: I'll recommend this one every time!

This U-Haul facility has it ALL!!! Moving trucks, moving trailers, moving supplies, U-Box portable…read morestorage, and a staff I personally dealt with went above and beyond in accomplishing over the top customer service!!! They likely provide more services than I can think of or recall. I needed to rent a U-Box to move my daughter and granddaughter to St. Augustine from California. Taking care of the rental was a simple online task and the location of the business in this review was the closest to our home. We only had until a certain date to empty the U-Box or pay for a month of storage at this facility, which is an option for as long as you need to do so and it's less costly than renting a storage unit somewhere else or having it delivered to your driveway, which is also an option. I worked with the manager, Ryan, and he was very helpful, provided outstanding customer service and was fully understanding of our overall situation which is far too detailed to include herein. The only logical, and least costly option was to rent the 10' truck. Only one was available and it had just been returned when we arrived to empty the contents of the U-Box and load it onto the truck. However, after Ryan had checked the back of the 10' truck he told me that it was extremely dirty and offered us a 15' truck at the same price. That is likely something he didn't HAVE to do and could have just told us that all he could do was rent us a 15' truck for the extra $10.00 and I am very thankful to him for that. $10.00 isn't a fortune, but when you consider that you are required to return the truck full of gas, every little bit helps, especially in our current economic condition. Another associate, whose name I cannot recall, was kind enough to back the truck up a ramp to make it easier for us to load the truck from the U-Box without having to do it outside in the heat and humidity. It wasn't air conditioned, but it was out of the direct sunlight, so definitely a plus. By the time we loaded the truck and drove home with the contents, we were too exhausted to empty it so we waited until the following morning. That took some time and I became concerned that I might not make it back with the truck by the time it was due. I contacted Ryan and discussed the issue, and he was very understanding, in fact, he told me they would allow me extra time (within reason). It's not easy finding customer service of that level anymore and I was very thankful for his understanding. My bottom line; if you need any of the types of services offered by this facility, do yourself a favor and use it at this specific location. Everyone from start to finish was outstanding regarding all facets of customer service.