Professional Heat & Air installed a replacement Heat & Air system for me about a year ago. The products used were excellent. The crew showed up on time with adequate help to do the job, They adapted to changes due to differences from my old to the new unit. The owner and several supervisors came over to insure all of the work was done properly and they have followed up on the job during this past year to insure all was well. They were neat, polite and professional. They may not be the least expensive in town but they are certainly amongst the best. I highly recommend this company. read more

I had service done at my home in August right before I went out of town for a funeral. They said they did the proper work on my up stairs and turns out they didn't do a thing. It actually caused a major leak in my ceiling forcing me to cut a huge section out. Keep in mind I was out of town when I found out they didn't do the proper work. I Will Never use their services again unless I get a refund. Horrible people when I told them I just lost a brother and I have to fly to California. It's never fun getting a phone call call stating '' you ceiling is holding water. This could of caused mold . I called a different company and they stated '' they didn't do a Danm thing and you should take legal action'' Not only did I have to pay $700 for the same services but another $3,600 to replace the Sheetrock, insulation, etc. its messed up and as caused hell for me these past two months. Shame on you. read more

My central Ac not blowing cold cold air- tech changed capacitator. Worked fine then says let me check this & that- then says your coil is leaking freon. This is a rather new 2 year old unit under full warranty - they call me today $1300 for labor & $200 for freon. No way since thats almost as much as i paid for the unit new 2 years ago. They took over for the company that i bought & installed the unit from. Don't trust those figures. Beware read more

I have used Professional Heating and Air Conditioning services since 2017 when I needed one of my central systems replaced. I was very impressed with the professionalism and courtesy of everyone in the crew. Since then, they have performed system repairs and maintenance on my systems. I have never had to guess what they were doing or why they were doing it. Every step is fully explained, and any check, service or recommendation is documented. I now use their membership service program. It is a very easy way to have my systems checked, twice a year, to help prevent possible unexpected problems. It also saves some of the costs for services and replacement filters. John, the latest technician to provide service was very thorough and courteous. He provided full explanations and documentation of his services, findings and recommendations. read more

The four stars this company lost are solely due to their Maintenance Supervisor. Having worked in that role myself, I was shocked by the incompetence and unethical practices I witnessed. My condenser developed a leak due to a manufacturing defect, and the technician recommended a silver solder repair to his supervisor. However, the supervisor pressured him to push a new condenser for $5,287 or a full outside unit replacement with the cost "To Be Quoted." Sensing something wasn't right, I asked the technician to show me the leak, expecting it to be in a difficult spot like the cooling fins (which would still be an easy repair). Instead, it was in an easily accessible area. When I questioned why a simple silver solder repair wasn't being done, the technician confirmed that this was exactly what he had recommended. I politely asked him to let his supervisor know that the supervisor's actions were the reason they lost my business. Even after following up, the supervisor continued to push a repair for $1,997. Today, another company completed the job for $847. This kind of strong-arming is a disgrace to the industry, and it's troubling to think about how many people have been taken advantage of by this company's Maintenance Supervisor. I strongly recommend always getting a second opinion. No matter what someone might tell you, a properly done silver solder repair will hold up better than the original manufacturing solder. I only hope that my family, friends, and neighbors don't fall victim to these questionable practices and that the Maintenance Supervisor faces the consequences of his actions. read more

"Professional" is an accurate business name. The technician that came and serviced my A/C was very professional. He let me know exactly what needed to be done to repair my system, what he suggested should be done beyond that and gave me options. No hard sell, and he was very diligent and focused after I told him which option I chose. Bottom line, I highly recommend them read more

Ok well , everyone polite and on the spot when showing up not the first time this company was used called them out before for other issues. But my initial one star is from the issue of , New Central air conditioner install that I was told was a must must . Ok fine install new one charge me $2500.00 for new system, new drip pan, new duct work , new float switch , new drain line. Even changed out my brand new thermostat that was same brand as the one they used except it was programmable one with no directions and kept going back to original settings causing unit set at 80*, So after calling to complain about that issue keep in mind this was all after installed days later. So James came out installed non programmable thermostat apologized for issue fine shit happens, then I noticed was not getting any air out of master bedrm vents ?? So called them back out another crew came out out went into said oh yeah we found problem original installers put a 4" duct instead of 8" so was cutting off air flow , So Justin whom should have installed the system to begin with instead of the other two installers that new nothing!! Justin and his coworker secured new duct better also ran air quality amounts coming out of vents test . That was all last year 2018, So this year 05/2019 sitting in our living room we hear a crash, go see what it is closet Rod feel strange I feel wall WET! So I go up to attic only to find Drip pan overflowing with water and the Door was never secured down correctly for whatever reason allowed moisture to build up in unit and to top it off Float switch didn't not work and still have not been assured drain line works Really installed by this company!! Dam! Dam! So I tried to bail out some of the water into bucket not easy especially since new install I can barely get into attic , so knowing all this is still u dear warranty!!! I call Professional Air they sent out Evan on a Saturday very professional guy and he knew his job his findings were float switch was not correctly installed and the door to unit caused unit to build up moisture because it was never secured correctly , so he wet vac water up from drip pan , and got float switch working correctly and he was skeptical if drain line has the correct Pitch to drain out ? So damage to closet they would take care of fine great he said someone would get back to us on that fair enough. Week goes by nothing no call from Professional air ? So I tell my wife call them , so they sent out a guy that does sheet rock work employed with Professional air, so I had some taping issues in staircase so I tell the wife ask that guy that comes out separate quote on fixing issues in staircase and return air unit in that same area, so this guy comes out says oh there are no studs on sides of closet that's why closet , no closet Rod fell from drip pan leaking and spilling over into my closet area caused sheet rock to get wet that's why Rod fell! And no closet is surrounded by studs there is normally studs on each corner and back wall has five so keep in mind closet its free it's on them ok . So my wife asked since he was here for sheet rock work if he quote staircase tapping and float he said our staircase was sagging which we never Noticed ! But looking at it now and after he said it I see, The sagging all the sagging is directly above were new furnace was installed HUM strange was not sagging before possibly damage from DRIP PAN that was full of water which I guess was about 10 gallons of water that's a lot of weight I know dam well that drip pan caused that sagging and all the three workers in attic that installed that day caused Sheetrock to pull away from rafters . Ok so there Sheetrock guy does his quote said he would get back to us ok fine , why he came out out with no materials , no Sheetrock nothing to fix closet is beyond me ???? And my wife had to take off from her job as I was extremely busy at my job and to take off for there Screw up. So almost another week goes by told my wife call them find out when he plans to come back for closet repairs , So my Wife got estimate back I nearly wanted to strangle that guy if I saw him rip off estimate of $ 3200.00 WTF Staircase ceiling is only 10x 6 , sheet rock sheets are only $ 12.00 a sheet and to top it off most of that sagging was there fault of course to prove that we are shit out of luck. I told my wife call them back up tell them I will fix it all I don't need them to even fix closet ! But if I find mold behind that closet wall due to that drip pan leaking would be on them and I will get a lawyer if I have to . read more

First experience replacing an entire HVAC system (hopefully the last :)) Very professional, very respectful. Explained every step the process, no surprises. Didnt have to spend hours on the phone to get answers, questions were answered immediately and they always seem to be available. 100% recommend! read more

We needed to replace our existing 24 year old HVAC. Professional Heating and Air did a fantastic job. Every person that we had contact with was reliable, professional, respectful, great manners, friendly and knowledgeable. They were able to answer and address all our concerns and questions. Arrived on time and cleaned up after themselves. We even had them get someone else out to check out our smaller HVAC unit the same day they were installing our new unit. Great company to work with and would recommend them to anyone. Thanks James and all the others that helped with installation and follow up. read more

Very professional service techs did a great job with our ac units. They found issues and resolved them quickly with great explanation as to what they found and how it impacted our units performance. We were thinking that on one we may have needed a new motor but it was just a capacitor. Great work! 24 hr service is available, too. read more

From the first contact with Professional Heating and Air the process of replacing one of our Central Heating and AC units was seamless. The Service Manager went over all equipment in our home providing us all of the information we needed to make the selection process for a replacement unit easy to understand. The Professional Technicians, Evan, Bralyn and Ronnie were extremely courteous and took great care to protect our home during the removal and installation process. They answered any questions we had during the process and ensured we had all of the necessary information before leaving when the install was completed. Service was Great and way beyond anything we have experienced with other AC/Heating companies. read more