Horrible, intercepted my tax even after I paid for charge months in advance. Scam agency

If you try to call you will never get through to an actual person. If you got a notice from them For a late fastrak bill, call fastrak first. Fastrak will take 100$ off your bill. Also if its a fastrak notice it wont go negatively on your credit report. read more

I have called Professional Account Management to speak with a customer service agent for days. Regardless of the time I call, I am placed on hold. In my last attempted contact, I finally hung up after waiting on hold for 27 minutes. Inexcusable. This qualifies as the worst system I have ever encountered. read more

I am submitting this formal complaint regarding the unethical and potentially unlawful practices of (PAM) in their handling of a toll violation. PAM's actions have caused me significant distress and violated my rights under the Fair Debt Collection Practices Act (FDCPA). Disputed Debt on a Vehicle I No Longer Own I received a letter from PAM regarding a toll violation on a vehicle I sold over a year ago. Prior to selling the vehicle, I had to obtain a duplicate title from the California Department of Motor Vehicles (DMV) because I had misplaced the original pink slip. In California, obtaining a duplicate title requires clearing all outstanding fees, tickets, or dues associated with the vehicle. At that time, I paid all toll violations and fees in full to obtain the title. Unjust Collection and Repeated Harassment Despite clearing all debts, PAM has continued to send letters claiming I owe additional amounts. These claims are for debts that were resolved over a year ago. I provided proof of payment to PAM, yet they have ignored this documentation and continue to harass me. Inflated Charges: The alleged debt has inexplicably increased from $100 to $250 within nine days without explanation.When I requested an itemized list of the violations, PAM refused to provide one. read more

This is a scam agency! Do not pay anything they ask for. They falsely bill you. I have tried reporting them on multiple accounts.

Trying to negotiate a debt discover website leads to a pay page. They dont answer phones. Initial debt was 7k they purchased debt and asking over 9,000 no way to contact its the most horrible company read more

I received a letter that a portion of my state tax return was intercepted by this company on behalf of the corrupt City of Vallejo Police Department. I had already paid the amount back in January 2025. I've tried calling this company more than once to get my funds back. I've been on hold from 1-4 hours for the past two days and have still not been able to speak to a customer representative. This is unacceptable especially since I've already paid the amount they took from me. What kind of service is this? Where are your reps? If the biggest companies in the world can have short hold wait times, why can't this business. read more

PAM (Professional Account Management) reached out to me on behalf of iPass of Illinois claiming I owed a toll. First, they had a license plate that did not belong to any registered vehicle of mine. I informed them of this and they changed it to fit one of my plates and still said I owed the money. I then showed them every vehicle I had was on my iPass, had an iPass in the vehicle, and that my account was and is fully funded. It has been over six months and they refuse to take this off my credit report and keep claiming I owe the fine and penalties even though I have shown them to be wrong multiple times. This kind of scamming is wrong and should be illegal. Sadly, a State like Illinois would employ such an agency to harass and harm law-abiding citizens! read more

Professional Account Management - Accountants Near Me - Milwaukee, Wisconsin

Was on hold for 2 hrs. How can I pay this bill if no one will answer phone?!? Also their website does not work.

Paid this "business" an easy pass collection that was causing my license to be non renewable. This payment was a month before my license was due to expire and they claim it takes 10 business days to reflect on the rmv website. well now its been well over a month, my license is expired and I cant renew until they hold up their end of the deal. The real kicker is nobody answers the phone. I've been on hold for an hour + with these people. I've contacted the better business bureau. Do better and stop taking peoples money and then screwing people over who are trying to get their sh*t sorted out in a timely manner. Also unlike most collections companies they do not seek out your most recent address so my notices with them were going to an address i havent resided at in over 2 years. "professional" my left @SS CHEEK. read more

Scammers!!!! I've gotten sent so many "violations" saying that I've been in a certain area when I've never been there in the first place. Customer service never answers to complain. Don't know how they're considered a company. read more

They made me wait over an hour twice and hung up the phone when they answered it is like a scam beware

Out of the blue I've received a collection letter for an unpaid toll from 10 months ago. I checked with tollsbymailny.com and there is no record of the violation in the system. PAM's charge was $54 a week ago, now it's jumped to $108 when I logged onto their site. They use scare tactics to try to get you to pay. read more

This has to be a scam, but a very determined one at that. They set themselves up to present themselves as legit, but are charging people absurd fees and threaten to garnish wages / taxes if you don't pay. I'm contacting BBB and Texas AG to pursue a strike against this company. They claim I owe $206 for unpaid tolls, but I have an active NTTA account with a toll tag and verified that my account was up to date with a zero dollar balance. The next time they reach out they will be talking to an attorney. read more

I have been on hold with these ass holes for 2.5 hours trying to pay them there criminal I have a $70 ticket that is now costing $780. I feel like they do this long hold time just to break you so you just pay in full. read more

This collection agency seems to be a scam !!! They are sending me a collection notice that dates back 1/15/2020. Which I never received any notice from the City of Sacramento. read more

I was suspicious of this service as well and still am, but turns out I did indeed owe a tollway balance. I received this text message over a period of a few months: "MSG from PAM on behalf of North Texas Toll Aut;. Getting a tax refund? Why not pay your outstanding balance? Reply YES for bal and additional info. To OptOut reply STOP" I visited the link that the text message provided and it was quite suspicious looking. Instead, I went to the North Texas Toll Authority website. Through the official website, I was able to verify my balance and pay it- CONFIDENTALLY. The PAM service had the exact same amount that I owed to the texas tollway but I paid that balance through the tollway website. TLDR: The website is fishy but your owed balance may be real. Visit the official website or call the service line for where your balance is owed VS paying this service. read more

This company is the most unprofessional company you could possibly imagine. I have a hold on a registration that this company has and have paid the toll in question 6 days ago. First they claimed go the the rmv and show the receipt and you should be all set. When I called them back they said oh sorry for that, it takes 5 -7 business days for the hold to clear. THIS IS UNACCEPTABLE!!! Every qualified entity has the capability to clear a hold with the rmv instantly and this company is in violation of the contract they signed with the state I reside in. I have tried numerous ways to resolve this issue and the hold still sits on my record and am unable to register my expired registration. I am a 62 year old, retired person with custody of a 12 year old child myself and girlfriend have raised since she was 3. I am the girls ride to and from school and Professional Account management's response to this was TO BAD, YOU HAVE TO WAIT 5-7 BUSINESS DAYS FOR YOUR PLATE TO CLEAR. I am not a vengeful person but I will make an exception for this company. I have talked with the attorney General for my Stat and also my state rep. This company is in clear violation of the contract they signed with my state and their response is Unacceptable. I will also file a lawsuit, if for no other reason than to disrupt and cause similar pain they have caused me. THIS CONPANY HAS NO RIGHT TO KEEP A HOLD ON A REGISTRATIOJ WHEN THE TOLLS HAVE BEEN PAID, NONE!!! MY BALANCE IS ZERO WITH THE COLLECTION COMPANY AND I AM STILL WAITING FOR SOME ACKNOWLEDGMENT OF RECEIPT OF PAYMENT. WHAT A SCAM THIS COMPANY IS​ read more

Just received a collection notice from this company... I never once received any toll notice violation prior to this. After doing research, apparently they're scamming ppl, scaring them with the collection notice tactic in hopes people will just pay it right away. The location on the notice I've never even been to. And the plate is an old plate from a vehicle I don't even own anymore at that time and I still have the plates. Most toll violations will come with a photo of your plate for proof, don't pay these people anything. I have some other not nice things to say, but I'll save it so my review gets posted. -5 stars read more

Professional Account Management - Accountants Near Me - Milwaukee, Wisconsin

I received a second collections notice from them 4 years after the original toll. They assessed a $35 fee on a $1.50 toll violation.

The company has to be a scam. My truck was towed the night this violation happened. I had to pay to get it out. Once I received my first letter from this company, I went to pay the violation in-person at my city court. It lists this as an acceptable option to pay the citation in their letters. After technically paying for this TWICE, I keep getting letters from these people to go to www.payhoustonticketsnow.com to pay...which is not a working website or to send them a check, which I definitely won't be doing. I was about to call, but after reading these reviews, I can see it's a waste of time. I just wanted to post to let others know to avoid these guys at all cost! read more

Complete scam. No photos of vehicle which is required + confirmed with GA Peach Pass that no violations are on our account. read more

Professional Account Management - Fraud - Accountants Near Me - Milwaukee, Wisconsin

Not sure if anyone even works here, I think they just send you to a hold machine that rings and rings until your will finally breaks and you have no other option than just to pay them. It's actually impossible to speak to a person here, you are at the mercy of whatever bill they've sent you. I wish there were negative stars to give. read more

Paying online was super easy. Reading the reviews from here, i thought it was a scam, but when i called e-z pass they told me my payment was sent to a collection company. So, before deciding if it is a spam or not, call e-z pass first. read more

This company is the worst been on hold for over 3 hours don't know why they sent me this anyway this was paid off months ago went back to the original site and it says it was paid. read more

They should be named Unprofessional Account Services . Absolutely disgraceful, unprofessional and disgusting business. Have never received a notice with an account number. They do not answer the phone, have waited over an hour in one call. Called multiple times. There is no other way to contact them. Cannot pay a previous toll issue because I must resolve it with them. HOW?! They dont answer!!! read more

I don't know this firm but they used my card to start a subscription from my bank account. I have filed a claim with my bank and I expect that PAM will by charged with fraud. THEY ARE A SCAM. read more

This company has called daily for months. After researching it I found it was to be a collection agency for unpaid tickets. My husband & I have no unpaid tickets. I notice some people say they have gotten written notices but we have never received anything written. I truly believe they have a wrong number here but since they only leave a recording I have not been able to talk to a person. I know I could call back but why should I have to go out of my way to let them know they have the wrong household. read more

UN-Professional Account Management My California Tax Return was intercepted by this agency. I questioned the amount and tried to go online to retrieve any details on a parking violation I had last year. Nothing found. But they sure took my tax money. Based on everyone's reviews looks like I will have my hands full dealing with these clowns at "Unprofessional Account Management". This Company such a danger to our economy by stealing money and failing to provide answers, they're obviously shady and makes me wonder why they are an "LLC" (Limited Liability Corp). The FBI needs to open an investigation on this crooked agency, I'm sure they will find a bust! read more

This company is a CROCK! I paid this damn violation in 2014. I was called again in 2015. Then NOW in 2018!!! WTF is wrong with these people?!?!? Something is NOT right here. read more

Very sketchy.... they wouldn't let me talk to a manager , finally after a long conversation with a few "representatives" the manager yells at me to pay the violations and hangs up the phone..... I allegedly got 3 violation 2 are from the last month... how come pa turnpike sends it straight to a collection agency instead of directly sending you an invoice?.... read more

Please use your common sense dealing with this company. My young daughter has been sent multiple Express Lane violations from the VA area via mail. I called and inquired about the inflated charges and offered to pay the face value and they declined! HA! When I asked to speak to a supervisor, a different voice came on the line but she wouldn't give me her name or employee ID number. I asked where the call center was located and they responded "overseas". Good-bye!! read more

Professional Account Management - Notice other reviews all having PO Box #'s and different phone #'s - Accountants Near Me - Milwaukee, Wisconsin

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The associate, Oscar, was very helpful and was able to guide me through the appropriate process to pay off my NTTA debt. This is NOT a scam I received a confirmation number from him and I as well contacted NTTA to make sure this process was submitted successfully. All these comments are a ruse, they don't want to pay their debt and that's on them! read more

update: PAM is the company used by bay area fastrak to collect unpaid bridge toll crossings... I just had 100 dollars deducted from my taxes for a toll crossing from 2015 (these taxes were from 2017s returns...) I was able to fight it and get a refund from PAMs "parent" company Duncan Solutions after the people at PAM were VERY RUDE!!!! After working it out with Duncan and fastrak directly, I was refunded some of my tax return and was able to get all of my debt from this cleared up to where they only charged me for the crossing and not for the fees.... Just updating to say 0 stars PAM, y'all suck at customer service. Duncan is much better at it. But PAM is a real company, so if you get a letter from them, take a look into it, or you might end up with PAM just taking the money from your refund.... read more

Someone took the information to real businesses that aren't a scam and slightly altered things to make a scam. If you go to the websites and use the phone numbers on your notice you are directed to scammers and when you enter in the account numbers you see your invoice balance due. If you go to your states actual website or PAMs actual website and type or information in there is no history of a violation. I didn't notice until I kept trying to call and they said they close at 7 and it was 5 and no one was answering. I checked the closing times on PAM's website and then realized that their phone number listed isn't the same as the notice. So be careful and do your research because if it isn't a scam and you ignore it thinking it is, you could end up with more significant issues. read more

Worst company I have ever had to deal with. They support claims that were filed fraudulently. I had to do a police report and file complaint to Insurance Commissioner. They are rude and unethical. I have a letter from them stating my insurance paid and never reflected the bill. None insurance commissioner pushed this to the CDI for Fraud!!!! I will post letter too! read more

Professional Account Management - Accountants Near Me - Milwaukee, Wisconsin

Glad I goggled the name it must be a scam bc no business can be run this badly. I'm on hold 37 minutes on day 3. I called on 3 different days and left my call back number after being on hold for too long. I called to say, this is not my plate, and the violation is from 2011 ! Never heard from NJ Ezpass before? So this collections must be a joke. If its not a scam, they stink at collections :) read more

Scam 100%. They didn't spell my name right, I didn't own the car at the time, and the license plate format isn't even right for the state I am in. read more

Complete fraud - if you get a letter or a call immediately contact the Attorney General in Wisconsin and file a complaint as I have. https://mydatcp.wi.gov/Complaints/complaint/create/da42c589-da19-e511-af89-0050568c06ae Complete scam, they are predators counting on ppl not checking or verifying their collection notices. Report them to the Attorney General, have attached a link and it's quick and easy to do. read more

I was in the middle of trying to make a payment to resolve a collections issue and got cut off after waiting 15-20 minutes. When I tried to call back I got a message saying they were unable to serve me at this time and please call back the next business day. It was around 10am or so. I am getting the same message today (9/9/2022) and can't get through. They offer no other way to contact them. No emails etc. I am not sure what is going on. read more