Fantastic hotel located in São Paulo Brazil in the heart of the city. They have upgraded me to a…read morefabulous suite, with two bathrooms, a huge walking closet and all the amenities you want to have in a hotel. The executive lounge is on 26th floor. It is very nice and it has great views of the city from my suite I can see Ponte Estaiada bridge it is beautiful. On the 28th floor there is an infinity pool a well equipped gym and on the 29th floor there is a Amazonian spa. You can get an hour and a half massage for about US$90. I'm highly recommending this hotel if you want to visit São Paulo and style.

Think Modern Europeanesque business-class hotel but with a few inconsistencies set back into a…read morequiet working office tower area and that sums this up pretty accurately. For disclosure, I'm a Hilton loyalist and am treated well at their properties so I may be biased in my review but they rarely let me down, have consistent places to stay all over the world, and have been well worth my loyalty over the years. For this, my stay scored me an upgraded room that was huge, had 2 bathrooms, a living room, a very large main bathroom with separate tub and shower, and a small service kitchenette. The cleanliness of the room and the entire hotel was impeccable. Plus, a view of the beautiful bridge! So, I am having a very enjoyable stay here currently while writing this. The downsides to staying here (in my opinion) are few and individually subjective so in no particular order: 1. The location is going to only be great for you if you are here for a reason to be in the Brooklin area of the city. It is not close to GRU (main airport) and took about an hour in an Uber to get here with minor traffic. 2. It is not close to most tourist points of interest such as the Municipal Mercado or the Moema nightlife district and there is not much going on in the hotel (there is a small bar that is pretty boring and closes early). Also, there is not really much around the hotel in terms of large variety of interesting restaurants within walking distance so plan on an Uber or taxi budget for your stay if you want to get out to do anything. 3. The Executive Lounge was conducive to a nice view but was not set up to do much in terms of work. I travel for business and love to use exec lounges to catch up on emails and that sort of thing because it gets me out of my room and around other people when I'm on the road and it lets me observe and speak with the local employees so I get a good sense of local culture. But this lounge had only 2 wall outlets to plug into while sitting, neither near a window. So my time in the lounge was limited either by my laptop battery capacity or my tolerance for sitting at a wall without a great view of the skyline and bridge. I know, total first world problem but it will be an issue for real road-warriors who are not here for tourism. 4. Finally, the breakfast meat in the exec lounge was inedible. One of the things I was really looking forward to in Brazil was breakfast Portuguese sausage (aka Linguica). I learned to eat and love it from my dad in Hawaii where it is a breakfast staple. I am on breakfast day 1 of my stay and what they had in the chafing dish this morning (both Portuguese sausage and English bacon) was really bad. Both were dried out, desiccated and chewed like jerky. I'm sure that they were recycled from breakfast leftovers from previous days. I am sure that Brazil can do Portuguese sausage better than that so hopefully Hilton steps up its game in my subsequent breakfasts. They have 3 more mornings with me to get it right haha. As you can see, my downsides to this hotel are pretty esoteric. The first 2 are geographic that the Hotel has no control over. The 3rd one is me acting shamelessly entitled. But the 4th is a cardinal sin (at least to a foodie) so they have to get this one right in my book! Otherwise, my stay here has been outstanding so far. The staff are really nice and I have not had a communication problem with any that some others have commented on in their reviews. I not only feel well taken care of but the modernity of the interior space is comfortable and appealing to my eye. I would definitely stay here again on future trips.

This review should probably be only 3 stars, but I so enjoyed the staff at the hotel, that I…read morecouldn't bring myself to rate it less. The location is fantastic; just across the street from a big shopping center, it was easy to get to restaurants and buy things you needed. The lobby is beautiful, and the staff I spoke with at check in/check out had almost perfect english (which is important, as my Portuguese is very bad). The restaurant was nice, the buffet was always filled and provided many options. The hospitality was outstanding - the woman who made up my room each day was incredibly sweet, she humored my bad Portuguese and had a conversation with me each morning, the restaurant staff was always friendly, and the doormen were helpful. I felt welcomed and safe at this hotel. But... I didn't LOVE the room. The twin beds were small and hard. The couch had seen better days. And lights were rough, the bathroom had not enough light, and the lamps in the main room sometimes didn't work. HOWEVER there were some good parts of the room, the air conditioning always worked, the rooms were quiet, and the wifi was reliable. The stay here was convenient for work purposes, welcoming, and comfortable, but not as luxurious as the website leads you to believe. If you come with a friendly attitude and an expectation of 5-star service with moderate/3-star accommodations, you will not be disappointed.

Recommended to my employer as English speaking. If you wait long enough, they will find someone to…read morefigure out what you want from room service or when you make the second request to get your toilet fixed. Ordered room service 4 times. One of the four came as described. Missing key elements like juice with continental breakfast and the bacon promised on a club sandwich.

Ibis budget... Honestly if it wasn't for the staff I would have given this place two stars. The…read moreshower is extremely low water flow coming straight out of the center of the celling. No shampoo, no conditioner, no lotion only a small bar of soap. No bidet, no phone to talk to the receptionist. There are only two plugs in the bedroom so for my mom who has a medical device there is nothing near enough the bed she can use. Breakfast isn't included but it is near the mall. Maybe if I was in my teens... But traveling with my senior mother and being in my mid 30s there it would be unlikely that I would to chose to come back here. The staff though was absolutely amazing! They were helpful, provided solution's to my mom's concerns and helped us get through the night. I'm super impressed with the inperson customer service. We did end up switching rooms to a handicap room since my mom needed a plug near the bed. Pros Brasileiros. Na boa so dei nota alto proquem o pessoal daqui foi maravilhoso com minha mãe e ajudou muito em da solução para minha mae que estava infeliz com a escolha de hotel. O hotel ta bem localizado do lado do shopping mais alem disso tem certas coisas que faltam. Cafe da manha, shampoo, toalhinhas de mao para se lava ja que nao tem bidget nem esquisho no quarto. As tomadas todas sao de 220 entao precisa de um converto que pode pegar emprestado duas horas. Não acho ibis budget ideal para quem precisa usar machina medica para dormir ja que os plugs são longe da cama a nao ser que voce fique no quarto de handicap.

If you are someone traveling from the US, this hotel is basically an upgraded motel. The rooms are…read moreextremely small, check-in and check-out process takes forever, no fitness center, no iron in the room, cheap shampoo and soap that suck. The only consolation is an in-house restaurant but then who would want to come to Rio and eat at this very mediocre place. I'm very disappointed for the price paid.

A flagship property that exudes true 5 star opulence with Club Lounge and an Executive Lounge. In…read moreaddition to suites, there are signature rooms with unique architectural stylings to make this huge venue quirky and fun. Superb staff coddle you are reception and the food and beverage venues. No matter how busy this location gets, the staff remain gregarious, efficient and poised. Exemplary property.

I really like this Sheraton. I go a designer room. It has a nice divider. The room placed excellent…read moremusic and the turn down service was nice. The breakfast lounge is on the 15th floor. Breakfast was decent and it has a lot of selections of fruit. The happy hour lounge is on the 4th floor and it's from 7 to 9 is perfect. Pour yourself a drink and settle down with some snacks. It's so easy there is no reason to go out to eat. I'm generally in Sao Paulo a few times a year, and this will definitely be one of my go to hotels. Excellent stay for work travelers.

Big conference hotel. The location is good for work, but far away from where you want to be after…read morework. Huge breakfast spread, lots of options and plenty of fresh fruits. Keep in mind breakfast is not included for every rate so plan accordingly. Nice lounge, but the food is a bit weak, i wouldn't count on eating there. Rooms are good size and some have a nice view. Nothing special, but they are clean and have all the necessary basics.

The Grand Hyatt São Paulo is located along the Pinheiros River in Southwest Sao Paulo. The hotel is…read moreabsolutely beautiful but is remotely located and will require a taxi or rideshare to everywhere you go. There is a nice public train that runs close to the hotel and will connect you to the other parts of the transit system, including subway lines. The cost is 5 Real, one way, cash preferred. As is most 5 star hotels, we were greeted as we pulled up in our car and was offered luggage service, with a smile. We were warmly greeted by Sophie at the front desk. She was extremely friendly and helpful, announcing a big upgrade to the club level floor while she explained our American Express fine hotel benefit. She made the check in process stress free and pleasant. The room, 2027, had an amazing view of the bridge, Ponte Estaiada Octavio Frias de Oliveira. The furnishings were slightly dated but still functioned well. The room was clean and smelled great. It was a large room with a nice desk and oversized nightstands on each side of the bed. There were lots of plugs, but most were not universal plugs, so be sure to bring a European adaptor. There were two US/BRAZIL plugs but be sure your device can accept 220V or be prepared to fry the thing you plug in! The kind sized bed had high quality sheets and a selection of foam and feather pillows. The room temperature showed 18C (64F) did not seem right. It felt closer to 73F, which is hot for us when there is no airflow in the room. We requested and quickly received a fan which helped with the temperature. The bathroom was huge with a 10-foot rain shower, toilet, bidet, large tub, and huge closet with built in safe. They supply nice cotton robes and flip flops. The hotel uses single use toiletries, which was a bit disappointing for a modern, 5 star hotel. The supplied single use toiletries were larger but lacked the quality feel (and smell) of something in a 5 star hotel. The one exception was the bar glycerin soap, which was the only bathroom item that was geared for a higher end hotel. The Grand Club, located on our floor, was very nice. The staff, led by Ernesto during the day, was super accommodating and friendly. The evening crew was just as nice. A nice surprise was the availability of liquor in addition to wine and beer. They also make specialty drinks by request, a nice touch and something most loyalty lounges have eliminated. The location of this hotel is NOT ideal but the service that this hotel provides more than makes up for having to get a car to everywhere! The hotel deserves a 5 star rating.

I am giving a 5 stars review just because I fell in love with the beautiful Spa of the hotel…read more I had the best massage done by Fernanda, who is such a lovely woman and beautiful human being. Make sure you try the Spa if you stay there.

Staff are very nice, most speak some English. Pretty good gym for a business hotel. But this…read moreproperty is tired and in need of a top to bottom facelift. Most decor is circa 1985. Both "hard product" and "soft product" need to be brought into more contemporary standards. Towels are as thin as paper. Linens and mattresses are of low quality. Buffets for lunch and breakfast are edible but not appetizing. They get a lot of conference business given proximity to convention center, but be mindful that you cannot even walk easily to the convention hall, so what's the point of staying next door? There are much better properties in neighboring Brooklin at a similar price point. If you have to take transit to the conference hall anyway, why not stay there?