TRT started managing my rental property in 2018 when Marcy Kline was President and it was a…read morewonderful experience. Marcy was a stellar communicator and went above and beyond. Unfortunately, when she moved on from TRT to Taylor Street, my experience as a client quickly declined and shifted to the other end of the spectrum. It's been a poor experience since then. My management agreement expired earlier this year, however TRT charged me a cancellation fee for the agreement expiring. I do not have high hopes that TRT will fulfill their remaining duties outlined in the agreement given that there's confusion with the English language and what the words "expired" and "cancelled" mean. I'll be sure to update again after I'm completely finished with TRT.

Do yourself a HUGE favor and do not do any business with this company. You will regret it. Many…read morethings have changed after Covid and we would never recommend this company. Look elsewhere for sales, contracts, or rentals.

ZERO STARS (it made me add 1). If you gave less than 3 we might be able to get a law suit going to…read morestop them from this bad service. They add late fees to my bill and I paid EVER month. The company before Then stated I owed fees but it was worked out I keep paying my bills and they KEEP added fees on a bill that they are getting Every month. To stop HOA's there is nation wide groups that will stop this kind of bad service and allow you to hold them accountable for it - take the time to get involded

Trash HOA- don't even bother…read more GUD Community Management leaves much to be desired regarding properly managing the communities that they serve. I have been dealing with loud upstairs neighbors for a majority of the 2 years I have lived in my complex. These neighbors are self absorbed and don't care about anyone but themselves. I reached out to both Stephanie and Jonathan, the owner of GUD Community Management to get this issue resolved. Instead of resolution, my problem was swept under the rug, never to be dealt with again. When talking to them about the complaint, I stated the specific noise violation as it appears in our CC&R's and was told that this community has no restrictions for what kind of flooring surface can be used in 2nd and 3rd floor units(in my case, my neighbors have wood plank with ZERO soundproofing underneath, which means I hear everything. Footsteps, talking, shouting, banging, doors being slammed shut, etc. These people will put on hiking boots and stomp all over their floor, day in, day out, every single day. It is absolutely ridiculous for one that there are no restrictions regarding floor surfaces, as all 2nd and 3rd floor units should be required to have carpet so that these issues don't persist. Also, they don't require the 2nd and 3rd floor owners to have any kind of soundproofing underneath their floors, which means impact noise is painfully loud in the Sunrise Springs Condominium complex. I will not fault GUD specifically for this issue, as these were the rules before they took over our community, but what's stopping them from changing that? You can't have rules in the CC&R's restricting excessive noise, and then allow nuisances like this one to exist at the same time, it's just not fair. I'm convinced that everyone who lives in 1st floor units at this complex probably hate their lives as much as I do, considering we have zero privacy, no peace and quiet, and no resolution or change in sight for those dealing with this same issue. Throughout the process of reporting this inappropriate behavior, I was not made a priority, as it sometimes took Stephanie(community manager), days, weeks, sometimes 2 or 3 emails in a ROW just to get a response. This lack of communication and refusal to do anything about my complaint, is why you guys get 1/5 stars. Home is supposed to be a safe space for everyone, free of intrusions of any kind. I have not been happy here, and it makes me all the more angry that this is a problem that can be easily fixed- either tell my neighbors to be quiet and if they don't, PENALIZE them, don't let them keep getting away with it. The lack of professionalism on GUD's part is most likely why you guys don't have a solid 5 star review base here. Because of GUD's apparent lack of ability to do anything regarding this issue, I am now left with the only option of seeking resolution through law enforcement, as going forward I will be calling the police every time these neighbors are excessively loud. Speaking of the lack of communication, we have been undergoing a very expensive special assessment this year for the replacement of all our roofs. We have gotten very minimal updates as to where this project stands, how far it's come, when it's expected to be completed, as this project has taken place over the course of 2025, and it is still incomplete. I am aware that we still have another 2 months in the year, but with not even half the roofs being complete, I am worried that our expensive dues for this project are going to go to waste. If you don't keep your community updated on important matters like this, we sit in the dark wondering what's actually going on. The sheer unprofessionalism of GUD makes me never want to live in a condo again, much less with an HOA. You guys have proved to me that you are alike every other management company out there: shady, for profit only, and the important matters of your community members are clearly the last in the list of your priorities. If GUD can come back, resolve these problems, fix their lack of communication, then maybe I'll just change this review to reflect that, but for now, this is the realest and most honest review I can give for you guys.