Purchased our 2018 Jeep Grand Cherokee Limited CPO from Jim Riehl initially. Big mistake. It had…read more15,000 miles on it when we bought it, the price changed significantly when we went to pick it up and we were sold some warranty that was an extra $3,000. Short version is the check engine light came on a few weeks later, they wanted to charge $300 to diagnose it and ended up saying it needed a part that was on national back order. Asked about the warranty since we were never given paperwork for that. They say there's no warranty besides the factory warranty so we're responsible unless it's engine or transmission related. Check engine light does not classify as engine apparently. 10 months went by, I finally went in to get a refund for the part and was going to buy it online. Magically it was in stock. They wanted more to install it, so I did it myself. Light came back on and they assured me they did a thorough test. Looked up the code online and multiple people said to check a sensor easily accessed in the back. Wasn't even plugged in. Plugged it in, fixed. You'd think that would have been seen in the thorough inspection and diagnosis. During that time I noticed the hood bubbling. Was told "they all do that". Body shop would not return phone calls and said it's not worth fixing when I finally did talk to someone. Frustrated I called corporate and they told me they don't do much because even though it's covered 7 year 70k warranty for anti rust/corrosion, the dealerships are independently owned and they don't have to fix it by choice. So zero help there. Tried parkway, another dealer off Telegraph, all had the same story. Was about to give up and decided to call Dick Heuvarre. SOO glad we did!! There was a wait but Corey the body shop manager was on top of it. Had us come in to take pictures, set up an appointment a month or so out. Dropped off, gave us a rental in the meantime and end of the week it was like new. The entire experience is what I would expect from any dealership but they not only met my expectations, they exceeded them. We dropped the vehicle off pretty filthy with 2 kids and just returning from a road trip the day before we were on a time crunch to get it there. Everybody and I mean everybody was friendly, punctual, professional, and the grand slam was they even washed the entire vehicle and even cleaned out and vacuumed the whole inside. Like a complete detail. Talk about going the extra mile. There were no surprises except when we picked it up and it was completely clean in and out. Truly exceptional service. Cannot say enough good things about this dealership and they definitely have us as customers for life. Thank you so so much everyone! I am ashamed of Jim Riehl, Parkway, and the other dealerships we dealt with and so happy we found this one. Sincerely, Jacquelyn & Jonathan Blake

Horrible customer service. Was utterly pathetic the service was awful…read more They were refusing service to people just because of past reviews that were left for employees which I find completely unacceptable.

Honest, reliable, and reasonably priced. My appointment was at 9 a.m. and I got in right away…read more Friendly and efficient staff. I chose After Hours Automative after reading a lot of great reviews, focusing on their honesty and prices - and I wasn't disappointed in the least. They explained in detail exactly what was wrong and in a language that I could understand (in other words, not in "mechanic speak"! ^_^) I will be taking my car to After Hours from now on, as I know I can trust them explicitly. Highly recommend!

owner tells me his guy is working on my car as we speak... im sitting in the parking lot looking at…read moremy car parked and not being looked at... I inform him of this and he proceeds to yell and swear at me and tell me to pick up my keys if I wont accept his lie as truth... so I did... a week wasted waiting for him to get around to my appointment... looking for a dependable mechanic.

Hidden Fees. Over the phone I was quoted $36 plus tax for an…read moreoil change and filter. When it came time to pay, they added an $8 shop fee on top of the oil and filter charge which now no longer was $36 but $39.99. I wound up paying over $50 - WHAT A RIP-OFF!!! I won't be back.

Always excellent service. Friendly staff who know their business. Recommend this business!…read more HAGD!!

Fair prices, honest, calls before doing work with cost, I dont take my vehicles anywhere else but…read morehere for maintenance and repairs.

Best place around. I have used them many times. Our van was in a accident they fixed it right up…read moreaccepted our insurance and even gave us a loaner car. I have also used the mecanic shop and Dan has fixed all my stuff I bring in. Stays on quote every time. Never had a issue . first place I ever took my car to and tell me that I actually did not need breaks. I go there with all my cars every 3k miles for a oil change and any other needs that I have. They always stand behind their work. Very dependable honest people. Recommend for anything car related.

Hard to find an honest mechanic but Jeremy is here to save the day and give you faith that there…read moreare honest mechanics out there. Look no further! They provide great customer service, upfront-honest-and fair pricing. When they give you an estimate and a length of time to repair they are spot on. He's got my business and everyone I can send his way.

Gary was a pro, He moved my rv Wright over a curb with all 16 thousand pounds of a fifth wheel one…read morethe left rear axle backing up on an angle over a curb,now my leafspring is sprung on that back axle, This poor Company Jeremy's has no money to help with the damage they have done! They use turms like you told me to back over a curb or that camper has a dent in the rear bumper it's not are falt we did nothing wrong ,200 .00 dollars tow 1/2 mile . I would tell you don't use this company! BBB here we come.

For long time customers your fine to keep using devin, but for first time customers, i strongly…read morerecommend going somewhere else. I (18) broke down 30 minutes away from home on my way to my mothers for dinner. I was in a rush and let him know the keys would be in the car when he gets there but i have to go. I was very distressed atp. He asked where i was from and i said st clair shores. he asked me where to take it and i asked for the closest shopp to me rn (i dont know the area). And he responded with lakeview transmission shop, I agreed without a second thought because i had just asked him for the closest place. The place was 10 miles further than the cllosest auto shop and he charged me 8$ a mile. He wont own up to this and he says its my fault for agreeing. If you want to deal with a narcissist who doesnt care about anyt but himsellf and his truck, youve come to the right place. Oh if you call him to report a problem hell put you on speaker in front of his chilldren. A real great man he is who said he did me a favor cause i was in a bind. I dont call a favor taking my transportation over 10 miles more than i requested. Good luck to you if you decide to do business with this douche To devin, thanks gor taking advantage of an 18 year okd, i can only imagine how else you take advantage of un knowledgeable people. Also really professional to hurll the insult "my tow truck is more expensive than your daddys house" reallly shows how welll you handle business and how professional you are.

Was very helpful. Took great care of us. Came in a nice truck and a helpful smile .read more