I visited this nail salon on July 12th, and unfortunately, my experience was extremely…read moredisappointing. The nail technician frequently asked what occasion I was getting my nails done for. I didn't tell her at the time, but I was actually getting them done for my wedding, which made the experience even more upsetting. I have had acrylic nails done multiple times throughout my life, but I told the technician that it was my first time because I wanted to make sure she took her time and did them properly. During the process, she used a significant amount of acetone, and I specifically told her that it was burning. Instead of addressing my concern, I was told that it was only burning because it was my "first time." I have never experienced that with acrylics before. The most concerning part was when she was filing my natural nail with the drill. She filed a large, painful dent into my nail, and I immediately noticed something was wrong. When I pulled my hand away because of the pain, I was told that it was because my "cuticles were dead." As someone who previously worked in cosmetology, I know that was not an accurate explanation for what happened. From what I observed, the drill was not being held at the proper angle, and my natural nail was damaged as a result.
When I called the salon afterward simply to explain what had happened, I was disappointed by how I was treated. The conversation became uncomfortable, and I felt that they were speaking inappropriately about me in their language. I had a translator present, so I understood what was being said. I was not initially calling to demand a refund. I simply wanted to communicate what happened and address the situation. Before I could even explain that I wanted the acrylics removed because of the damage and discomfort, the interaction became so unpleasant that I ultimately felt I had no choice but to go to another salon to have them removed. I understand that mistakes can happen in any profession. What matters is how those mistakes are handled afterward. Unfortunately, I felt that my concerns were dismissed rather than taken seriously. I would strongly encourage anyone getting their nails done here to speak up if something feels wrong and make sure their concerns are actually addressed.
