Wouldn't take my dog here ever again, the way they treated her wasn't cool, they cut her nails and…read morewhen I picked her up she was crying, and now when I touch her paw she yarp at me letting me know it hurts, all four paws, so now we go where they let her cry cause she was hurt before by some other groomer, that they insure her that she is in good hands and when done they give her a treat and she is happy, so no I won't recommend this place, plus the groomer doesn't listen to want you mentioned on how you would to have the cut hair, they just cut, went to both locations and they are the same,

As dog groomers they make excellent plumbers. They do not listen to your requests. The example…read morewould be the spray on scent they use. When asked not to use it they do it anyway. When asked not to put bows in your dogs fur they do anyway. It wouldn't be a big deal if my dog didn't have fur that partially covers her eyes. When a dog has fur that covers her eyes it needs to be there all the time. If you uncover a dogs eyes when their used to it they have problems with sunlight. Also my dog now fights not to go into their building but has never done that with any other groomer so there's something going on with that. Dogs have pretty good memories and if they like going somewhere they don't fight to keep from going in. I no longer trust them. I will never take my dog back there.

I was interested in taking an obedience class with my puppy at the Winnipeg k9 education centre but…read moreI had decided otherwise. I was looking around online and I came across their website and decided to email them. I wanted to know if they could help me with some behaviour concerns that I had about my puppy (such as prevention of resource guarding, nipping - nothing too major). I sent them a fairly lengthy email with reasonable questions regarding behaviours that I wanted to correct in my dog (to get an idea of how much they deal with these issues), along with questions regarding the cost of the classes and the next start date. At the very end I thanked them for their time and that I was looking forward to hearing from them. After showing that I was genuinely interested, they only replied to me with one sentence. Not even a hello, or a thank you for your interest, they didn't even answer all of my questions. They just told me when the next start date was and that was it. If someone is that disinterested in helping me then why should I bother with them? I got the feeling that they aren't too passionate about helping people so I didn't bother pursuing them. I have later emailed other dog training facilities and have received detailed responses, so I do know that there are other trainers who care about helping you and also value your interest. Unfortunately, the Winnipeg k9 education centre wasn't one of them.

I am appalled by The Dog Loft and I simply have to warn others of the horrific experience I had…read morewith them last week. I have a cream french bulldog whom as a brachycephalic dog, gets overheated during prolonged play, hence needs constant breaks. I had instructed The Dog Loft to put him in a kennel in the back room every couple of hours in order for him to get a breather throughout the day. I was assured multiple times by multiple people including the owner, Katie, that this was been done. Forward to the end of last week when I go pick up my dog at the end of my work day to find that his ears had purple bruises. He also had chunks of dried blood all over his neck and jaw. Alarmed, I called The Dog Loft as I had just picked up my dog. They said they hadn't noticed and that it was probably all due to "rough play". I emailed them further with pictured of his injuries, a detailed report from our vet mentioning PUNCTURED WOUNDS on my dog and a vet bill. I spoke to Katie over the phone and all she kept saying was that she attributed it to rough play and that her and her staff didn't know how to make me happy. Our doctor specifically said that his injuries where not conclusive with regular dog play and that there was certainly a lack of supervision at the daycare as this was not normal. She adviced that we went elsewhere for doggy daycare as this place was obviously dropping the ball. A few more emails back and forth I told Katie, the owner that we were not coming back and that we wanted a complete refund of our 10 day package purchase as we had only used one day and it was the day that my dog got injured. She said that she would send a check in the mail. Its been over a week and we have not received anything from her. The most appalling this is that throughout the interaction with us there was never any remorse, a we are sorry or even asking if our dog was alright. I didn't even ask her to cover our vet bill, just for the $245 dollars that we spent there and used once. Nothing. I mentioned at the start of this review that my dog was suppose to be taken to the back every couple of hours, hence if they were doing this as I was assured, then there is no way they would have not noticed his injuries if he was in fact getting individual attention throughout the day. The fact that I was the one that had to notify these people of my dog's injuries is THE MOST appalling thing of all and the biggest reason why I am leaving this review; to warn others of their negligence. Not once when I went to pick up my dog did I see staff inside the small dog area with them. They were always behind the counter which makes it impossible for them to see the dogs during play. They are mostly unattended and only go in there to clean up the space. Its horrifying. The lack of care that we have received after all of this and the lies from the owner herself as well as her lack of accountability is not just heartbreaking but infuriating. I wish Facebook would let me post pictures adjacent to reviews. I will be posting this on their wall along with pictures of every single thing I have mentioned here, including the correspondence with the owner to corroborate what I just wrote. If you can't find it on this page its because they went ahead and deleted it. Don't be fooled by their nice location and cute dog pictures like I did. They give zero damns about the dogs in their "care" and won't even reimburse you when they drop the ball. You should be ashamed of yourself Katie Heinrichs.

This place has gone down hill over the last year. There were many times I would pick my dogs up and…read morethey would just reek of urine which leads me to believe the level of cleanliness is subpar. There was a big staff turnover and I found many of the new staff extremely rude and unprofessional. I witnessed one client be treated incredibly poorly after she complained about her dog's grooming (it DID look uneven even to my untrained eye and she was being charged A LOT) and another time I actually saw 2 staff members yelling at one another in the lobby. I also disagree with the way this business and their staff use social media to bully and shame anyone who says anything negative about them. Instead of attacking clients who have had bad experiences they should invest in simple customer service (and people skills). If they're willing to treat their paying clients so horribly imagine how the dogs are being treated!

Amazing everything! The staff are wonderful! Fetch is my dog's happy place - what higher praise…read morecould there be?

I have never written a negative review in my life. It took the DEATH of my TWO DOGS under their…read morecare to write this. On Friday May 7, 2021, both my dogs (Rocky, 5lbs yorkie & Tango 4.5lbs Maltese-yorkie) were victims of a violent attack by another dog (a husky) while under the supervision of Pooches Playhouse. I was only told that Rocky was "unresponsive" with no mention of our other dog Tango. Nothing will bring them back, but I feel it's important for people to understand the risks of taking their dogs to this daycare. We were going to pick them up on May 7/2021 in the evening, and just two hours before picking them up, at 6:32pm I got the call that Rocky had been attacked by another dog and that a staff member from there was taking him to a vet. He was taken to two different vet clinics, one had already closed and another one did the responsible & ethical thing to do, which was to refer them to a 24/7 emergency to give Rocky a chance to survive as they acknowledged this was a serious emergency that may require ventilators, plasma, etc: which they don't have. At this point the owner of PP told me she was going to instruct her staff member to take Rocky to the Bridgwater vet emergency, and didn't even seem to know that Pembina Emergency Vet (which is located closer) is open 24/7 until I told her so. As we were on our way to meet up with Rocky, the daycare owner called me again saying that Tango (our other dog) had been attacked too and that he didn't survive. She told my husband and I that Tango was taken (by a customer that supposedly had walked in when this happened) to a different vet clinic than Rocky, yet the owner could not answer the simple question of where it was that her customer had taken my dog Tango to. The owner made it all about herself, & even though she later apologized for that, she hasn't yet given a valid explanation of why we didn't find out at the same time about both dogs, which makes me think they were unsupervised and they didn't even find the second one until after the fact. We had trusted Pooches Playhouse with their lives and when it came down to their final hour we couldn't even comfort them as they took their last breath, because the owner didn't even know where my dogs were. Nothing can ever bring them back, but I think there are some important lessons (for all parties involved, including myself) that need to be learned from this experience. If you consider taking your dog to daycare: -Ask tough questions about the establishment's safety measures/procedures and rules to separate larger dogs from the little ones. -Ask about dog vs person ratio. Even if there are no by-laws that address it, common sense and this tragedy should be good indicators that the amount of staff members in this case were not able to have full control of the dogs they had at that time. If your own a doggy daycare: -Post emergency vet clinics' phone numbers in a place that's VISIBLE TO ALL STAFF. Have all nearby vet clinics phone numbers handy with their hours of operation updated on a regular basis. -Separate dogs by size, play style and social skills. -Just because "nothing's ever gone wrong before" doesn't mean what you're doing is always right. -If you are short staffed have a contingency plan in place, maybe even close the store front or put up a sign to come back later or call in for a staff member to assist them when it's safe for the dogs to have someone to come to the front. And finally.... -If you own a violent dog DO NOT put others at risk by taking it to daycare (never heard of two small yorkies being a threat to a husky). That husky didn't just kill one dog, it killed two dogs and it will kill again, given the opportunity. Thank you for taking the time to read this review and why I had to rate them 1 star after almost 7 years of being their clients. The best way I know to honor the lives of Tango and Rocky is to create awareness. I hope that meaningful changes are made so no one has to experience this type of tragedy in the future.

Do you think it is enough to apologize? and say they have been in business for 8 years (which is…read moreabsolutely nothing). They should go out of business and go out because they obviously have no idea what it's like. They put 99 dogs of all sizes and breeds in a room, what kind of crazy is that? Avoid taking your dogs there

Very professional. Felt very comfortable leaving my two cats in his care. He reported to me and…read moreleft a report on them for me to review.

I have never left my cats with anyone in past 3 years since I moved to Winnipeg! But I coudnt avoid…read morethese travel plans so I really needed someone! Gary was available on a very short notice and he came over within half hour of my call to go through the details! Most importantly, my cats looked happy and healthy when I reached back home!!! Considering how much they are afraid of outsiders, it was a big plus for them to be warming up to Gary!! I highly recommend and away you go pet services ! Great service and affordable prices!!