These guys are nice fellas. However…read more.. Installed a budget outdoor unit, which fails to heat the house (and only half the house at that, downstairs). The previous unit was a much nicer one that needed parts but they took that and replaced with a budget that is too weak to heat the downstairs of the house. Refuse to do anything else claiming our vents are the issue - when prior to our old unit having malfunction, heated the house just fine. And the aux heat also works just fine. They came out and "charged the new unit because they must not have from factory" and it actually worked for a few days and heated the house somewhat decent. But after about a week it's back to weak air blowing and barely warm temps. Yet even with this knowledge they refuse to help any further insisting it's the vents - the vents that worked just fine all winter before the ice storm broke our outdoor unit, and the one that works fine now if in aux heat mode that uses our gas, and also worked fine right after they charged this new unit they installed. Disappointing. Guess they can't fix their budget install and don't want to take responsibility for it.

I have had "WONDER RESULTS" using this Company..BURTONS HEATING & AIR..Today is my second time…read moreusing this service..& each time I was very well PLEASED with the RESULTS..I would RECOMMEND this service to anyone who is looking for a GOOD SERVICE & staff as well as service providers treat you RESPECTFULLY as well PROFESSIONALLY!!..I Guarantee once the job is completed.."You'll be WELL SATISFIED!! My thanks goes out to Denise..office worker & Mr.LANCE..service provide & He's very KNOWLEDGEABLE & KIND & POLITE.. Thanks Again Victoria Watts

Great service, equipment, and work. If you want good honest work done call them! They have 24 hr…read moreservice and are very reliable and reasonable on prices.

I called for a yearly service. Which consisted of the guy going under the house and then spraying…read moreof the condenser housing with my garden hose. Took TEN minutes in all and really did not do anything. The amount of the 10 minutes was a $75 dollar service call. When I set up the appointment I asked for duct cleaning and an AC service. I got neither! Stay away from these guys!!!!!

Take insurance claims or at least be informative of your lack of service in the beginning of…read moreconversations

This company shows genuine interest in their customers. When I first called them, they were fast…read morewith solid answers, they were interested in me as their customer and they were very prompt getting out to my home to go over every detail of my install, and explain what equipment was best. If you have not had a new HVAC system installed in your home, you won't believe how expensive the system can be, it's mind boggling, literally. I received pricing up to $18,000.00 for a simple 3 ton HVAC system. These folks are total professionals and I don't hesitate to let everyone know, without knowing what other HVAC people quoted me, they were not only competitive, they beat every other HVAC contractor hands down, not by hundreds, but thousands of dollars, so let me save you lots and lots of leg work and hours of telephone calls, Southern AIR Solutions has the correct Rheem system for you and you WILL NOT be taken advantage of, as so many in Bowling Green were willing to do, as evidenced by their system pricing. Bob H

8/20/26: Water heater started leaking and had tried calling other plumbers. One did NOT show up…read moretwice!! Called Anderson and they came out and replaced my water heater (old one had rusted out at bottom...was NOT that old). Staff was fantastic....knew their business. We highly recommend.

I called them and they never called back, a bunch of these HVAC services use the same answering…read moreservice for some reason. Really didn't work for me that day. I go with Hall's every time now, in case you're wondering.

I am very satisfied with the installation of a new HVAC system. They were very professionalread more

We had him come through a few years ago and put a roof on the house, and he did a great job! I…read moredon't know if he's gotten too busy for small stuff or if he just doesn't actually do this, but I texted him about some metal flashing that came off of the house right below the roof. I sent him some pics and tried following up but he ghosted me after the first text message.

Company did do a good job on roof, siding and gutters. He rushed to get paid before the job was…read moredone. My accent lights are damaged, bent and broke, and a couple missing, guess throwed away. All of my wind chimes are tangled up. All of this i have to replace and some are not replaceable.

Called K2 Plumbing in the morning for fixing piping under the kitchen sink and turning back on our…read morewater heater. Within 3 hours they were here and they fixed everything under an hour! Very professional and efficient, and gave a high quality level of work for a reasonable price! Would definitely recommend them to anyone needing plumbing services! Thank you!

Well this company is very professional high recommended, the guy named Oliver came to my house…read moreand fix the problem really quick and professional , thank you so much B H C P, thank you Oliver.