I lived in one of their properties for 2 years. when I first moved into the home I mentioned to Charles that the house needed to be pressure washed, the garage key didn't work, and the mirror in the 1/2 bathroom was broken. They never did fix it. The second year around 6 months I was told that i wasn't going to be ablr to renew my lease bc the owner was going to sell the home. I asked Charles by phone and email to ask the owner for the price that they were going to sell the home for well it took about 5 weeks for him to answer my question. He told me the owner said that they wasn't going to sell it. Now with it being 1 month 1/2 to resign my lease I get told that I have until the end of my lease to vacate the property and that the owner is going to sell it. That was a slap in the face because I could've been looking for something else instead of waiting around bc I have a family. Well at the end of the move out, I had a cleaning company clean the house and I had someone to clean the carpet, well Charles told me that I wasn't able to get my refund back bc there was no towel hanger on the wall, the carpet wasn't professionally cleaned, a hole in the wall, a cracked mirror, and the walls were damaged badly. I told him it was a hole in the wall but it wasn't big but I do understand that, and I told him that there wasn't any towel hangers in the home, I didn't report that in the beginning bc I didn't care about not having them. But the house was professionally cleaned and i told him that the mirror was broken and y'all never fixed it. He told me that it wasn't written on paper so it's not their fault. I then told him that I was getting an attorney bc they charged extra money on top of my deposit And he told me that its no use bc it doesn't go no further than them and i can just pay them. I told him that I wanted to take it to court and he said okay goodbye but it's no use. I have pictures and videos of the home. PRm is a horrible rental company! charles is a scam read more