"We will arrive between 12:01am and 11:59pm on Thurs, 22 April. Please plan to be in during this…read moreallotted time." Seriously? You want me to stay in? On a work day? For 24-HOURS? Maybe I wouldn't be as put off if you hadn't made me do this 4 times during the internet set up process. But having me stay home from work on four different occasions (one of which you didn't even show up for) only to come in, break a vase, and drill a hole in my exterior wall without asking (umm, sorry landlords!) is simply unacceptable. My wall was like a virgin... drilled for the very first time. And you didn't even ask. I don't care how fast your internets are, that's just not cool.

I love Virgin Broadband! They offer an "XXL" service which is "up to" 50 megs speed…read more We check the speed quite often and it's almost always 50 megs when hardwired and about 35-40 on wifi. It's amazingly fast! We can download and stream with no problem at all. It's such a pleasure. I have to mention, the salespeople that take your order on the phone are not the brightest of the bunch. Our apartment wasn't wired for Virgin's fiber optic network, but we were in a wired neighborhood. It took a few weeks to get them to understand that point. But we ultimately managed to get a guy out here to do the wiring, and he was quite competent. Since then it's been wonderful. Great stuff.

After many years having a nightmare with Virgin Media who might offer the best speeds in the…read morecountry but they have the reliability of an estranged father, I decided to give a chance to BT down to them being one of the major players in the UK Broadband market - I use my broadband a lot which is why I need top speeds which are reliable, sadly some of their best speeds were not available in my area and even more confusing I was told by online sales that their best speed package would cost more but would offer no benefit to me (It wasn't possible to get the higher end of the speeds promised in that deal), for me it makes no sense - then why is it letting me purchase it with nothing stopping me otherwise? As well as broadband BT offer many other services in the UK including - Mobile (The other big players in the telecommunications game including Sky and Virgin also offer this but BT's difference is that they also own the largest operator in the UK, EE, however, they do have their own branded network) - Television (Perhaps not as good as the big players Sky and Virgin) - Sport (Exclusive rights to UEFA matches in the United Kingdom - free with Virgin Media, chargeable to other customers) I ended up getting a deal which seemed quite good at £29.99 per month with a £60 cashback through a prepaid MasterCard for speeds estimated around 32-36 Mb/s which still isn't great but I thought with their two week cancellation period (see how it works, only end up paying your usage) which allows you to get out of contract in that time, I decided to give them a chance. I really don't understand the £9.99 delivery fee, considering an engineer is coming out the next day after the kit is received why can't he bring the equipment instead of charging me more for it to come separately the day before? I can't help but feel this is just a hidden installation charge so they can recoup some of the money back if you do decide to cancel within their two-week period which they allow you to cancel after the services are up and running. For the price, the promised speeds are pretty ridiculous especially how they did allow me to go through and buy a higher speed even though the online support did advise me that this wouldn't work - but they'd be willing to take more money? With BT being the largest telecommunications company in the country, you'd expect them to have great speeds anywhere especially where Virgin Media can deliver speeds over 6x as fast. I didn't have a good start with BT either - the annoying, repetitive emails once or twice a day about my engineer visit really got annoying after a while - I know when they are coming I booked it, I don't need multiple daily reminders via email and SMS - once is fair play, doing it, again and again, is just harassing and takes the piss. The customer support for customers really did decline after I signed up - not only was it difficult with them originally refusing to connect me onto online chat, meaning I had to contact them for a different issue as it only re-directed me to their useless help pages but I had an error changing my engineer appointment, eventually I was told that if it's under 24 hours you have to let the engineer come to your house and cancel it then and then phone them to rebook - surely this is bonkers as they're wasting an employee's time who could be working with another customer AND bothering a person after specifically not requesting a visit from an engineer at the previously agreed time? The engineer did text me on the day of my visit - which also happened to be alongside another half a dozen emails from BT - I mean, come on how many times do they have to tell me someone is coming? I tried to contact him to let him know not to turn up anyway - but he did and he didn't bother to read my text. Shame. BT then continued to phone, text and harass me until I decided on making a new appointment and in the end, I just decided to cancel my services before they had even begun - awful customer services with high pricing services which are nowhere near what competition can offer. 1*

Had limited Access for two months. BT lied to me for the 2…read moremonths then because they couldn't fix the problem they blamed me for the problem (even though it was their end) They also then put me on an automated block call so every time I phoned up using my number it would say (Your problem has been fixed, there is no problem with our end) and the call would end. They voided their own contract so I opt out after 2 months (but its 30 days) to then be lied too, begged and even threatened about being hit with bad credit if I leave (which I did) Since then BT have charged me more, passed my bills (which have added up since I have not been with them) to multiple debt collection agenises (when they are in the wrong) Harassing me on multiple occasions and even getting scam texts and calls from people claiming to be BT on a regular basis quoting my old details. They then (without telling me) slipped £25 x 4 reward cards instead of destroying the contract (without mentioning about the reward cards) and kept my bill rolling. I made it clear over 20 times that they voided the contract and I want out... but clearly BT are not the best in their game. 10m customers, they cannot please all I understand that, but when they mug a loyal customer... that is a joke.

I have had to work with this company as my home internet provider for near three years. There are…read moretwo times during which I have been sorely disappointed with them: the connection set-up experience and the cancellation experience. It is very difficult to get someone on the phone, it is nearly impossible to get someone to come to my home and react to the situation they find there. I need a engineer to come out to help connect the internet, and another to come out for the phone. It took several calls and hours of waiting on hold. Finally after nearly three weeks of struggle, both worked. When it came time to move back to the states, it was impossible to find out how to cancel on the web site. Direct communication with this company is deliberately made to be nearly impossible. Finally I found a phone number to call and waited twenty minutes to talk to a person. Then I find that they require 30 days notice, and I have to pay a penalty for giving them 10 days notice. WTF? It costs them extra to shut off the line less than 30 days in advance? Remember, I had cleared more than two years and ten months since my contract began. What a racket! I am very glad I will not be dealing with them ever again. I can say I had fast internet service (~107 mbps) that usually worked. I say usually because early in the morning it would drop out for a few minutes. No point in complaining to them because it is nearly impossible to actually do so. If I could complain to them directly, I would, but since they make that impossible, I am stuck whining to Yelp.

Earlier this year I decided to launch a website for a project I am working on. I became bogged down…read morewith work and the time I was hoping to put into developing my site slowly disappeared. I reached out to the support team and their friendly support offer to put up a holding page for me free of charge. When I when to visit my domain I was surprised just how tasty and slick the holding page looked. I know its not a big deal but its often the little things that matters and when I needed them, they stepped up! This is what makes a fantastic service. Helpful, professional and a delight to do business with.

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So, I needed a phone system that could divert calls to me and my business partners. And also, I…read morewanted to cut the cost of my calls. I thought this was a tall order but hey-presto I got a brand new phone system london. And I'm saving about 40% on the cost of my old BT bills. Yes, I did have buy some Cisco hardware but we ill pay that off in about 6 months and so the rest is profit. The IT Solution were good. They understood what I needed and did not over-sell me. I got a new super flexible phone system, I'm saving money .... what's not to like !!!!!

Are all mobile companies created equal?…read more I am one of those rare customers who will research and go for best deals, perhaps bowing to my Chinese Thrift Gene DNA mixed in with good value for money instincts Over the years, I've been with Orange and O2 for my mobile phone needs but the kind generosity of my ex girlfriend in getting me a staff discount with Vodafone persuaded me to change to Vodafone when they started offering the iPhone Unfortunately, to her embarrassment, my experience with them has been less than stellar. I had always viewed Vodafone as being more expensive and targetting the business community with the tradeoff of more expensive tariffs but better coverage and service My troubles started literally from day one and I think in those first few monhs, I must have become on first name terms with the Vodafone complaints department, which to be fair, were always courteous and helpful. If only they could get the rest of their business to run with that level of efficiency and pride in their work they'd be onto a winner My problem began when they couldn't connect my phone to their network on the day they started billing me (I was porting my old phone number over from O2). On ringing their customer service department up, they said they were having problems with the iPhone connections for new customers. And that's all they said. No apology. No explanation. No estimate of when they'd be able to do it. When I asked for a rough time frame as in whether it would be hours, days or weeks, they said that they couldn't say. When I asked if they wouldn't bill me until I was properly connected, they it wasn't their problem Then came the horror show of my billing. Firstly, having been expressedly asked and my emphatically declining insurance on my phone, yet, it appeared on my first bill. They kept billing me with the wrong amount and it took 4 months before they got it right Having just returned from the States where my iPhone was limited to 2G speeds on the prepaid plan I picked up on holiday, I've come to realise how slow English networks are (including Vodafone). Our 3G is only a tiny bit faster than their 2G speeds. Disgraceful Their network coverage is nno better than the cheaper networks with gaps in 3G cover in big towns in Surrey. Ironically, the service was poor in Newbury where Vodafone's global HQ is located Their website and app was really user-unfriendly and slow though the latest versions in the last few months have improved things Lastly, I'm not too impressed by Vodafone paying no UK tax last year. While they may not be breaking the letter of the law, they are certainly breaking the spirit of the law. If you have UK customers and trade over here, please pay the appropriate level of tax Fortunately, my contract has now expired and I'll be going back to Orange or to T Mobile with their 4G network

Note: This review involves a story that covers 2 Vodafone locations, the first of which was in the…read moreBrunswick's location, and the second in the Oxford Circus location. I'd heard good things about Vodafone, so I chose them as my carrier. I originally purchased a HTC Explorer phone in Vodafone's Brunswick store on the 31 May. I soon began having second thoughts, so I returned to the store the following Thursday 7 June, hoping to exchange for the identically priced Galaxy Mini. It was towards the end of the day when I arrived (about 5:55, & the store closes at 6- I know, cutting it close), and they said they were out of stock for the Mini, but I could come back the next day. I hesitated, and voiced my concerns that it had already been 7 days, and the manager (whose name, according to my receipt, states that I "have been served by Chi") assured me that it was based on 7 -WORK- days, not calendar days, so I was actually on day 3, rather than 7 due to the weekend and the jubilee bank holidays being cut out. I mentioned that I would be traveling outside the country over for the weekend and asked if I could come back the following week, and was told that I could. I got a sensation that I was being rushed (it was about 6:05 at this point), but had been assured that I could return the following week, so I left less-than satisfied. I returned the following Wednesday 13 June to find the store under construction with a sign that said, "This store will be closed from 10 June and will reopen on 20 June". Irritated that I'd been assured that I could come back the following week, only to find the store inaccessible the following week, I searched for the nearest -open- Vodafone store and found the Oxford Circus store. After walking a mile to Oxford Circus, I was told that it would be impossible to return my phone because it was the 13 June and the phone had been purchased the 31 May, so it was 6 calendar days overdue. I mentioned that the other store manager had told me that it was based on business days, not calendar days, and he told me, "I'm sorry, but he gave you the wrong information" and led me to use the phone in the corner of the store to contact customer services. After explaining the above and being rerouted twice, I was told that her department only covered online purchases, which IS 7 working days, so she could not do anything to help me, but advised me to ask to speak with the store manager, and if that didn't help, to contact the area manager and explain my situation. She was the most sympathetic out of anyone I have dealt with, though not much help. I thanked her for her help regardless, & got off the phone with her. I returned to the store manager (who, as it turned out, was the original man I had spoken with in the store, who had brought me to the phone) and he said that the 7-business day situation only applies online. He then said, "look, I can scan it (to try to return it) if it'll make you happy, but it's going to come up and say that I can't return it because it's been over 7 days". After a few more minutes of frustrated-but-polite dialogue, he finally scanned it and showed me that it said that in order to override the block on returning it, he would have to call a number on the screen and "give them proof that it was purchased 7 days or less ago". He said he couldn't do that because it wasn't within 7 days of the purchase. I asked, "isn't that the whole issue here? What counts as 7 days? Calendar days or business days". However, he still didn't call and informed me that that he wished he could help, but felt he would be risking his job if he tried to do the exchange. I left, both of us (likely) frustrated (I know I was). When I returned home, I did a bit of research on the Vodafone website. The website, linked below, stated the following: " If you've changed your mind and: You bought your product from the Vodafone online store, telesales OR RETAIL stores - You have within 7 working days (counted from the day after you receive your product from us) to ask us to exchange your product or to cancel your agreement and have a refund. A working day is Monday to Friday and DOESN'T INCLUDE weekends or UK Bank and Public Holidays." The Vodafone website therefore confirmed what the Original store manager from the Brunswick had said: it counts as 7 BUSINESS days, NOT CALENDAR days. That there could be such confusion and just plain wrong information given to customers boggles my mind. Also, the manager was resistant to even scan the HTC box ("I know it's going to refuse") because he knew that it would refuse it and would require a call, which would "require [his] proving that it was purchased 7 days ago." I mentioned that it WAS within 7 business days, that Wednesday 13 June being Business Day #7, he still refused to call, arguing that it was calendar days, not business days. A simple web check on his own company's website would have proven this manager's theory wrong, but this simply didn't happen.

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