There's much more to say than this, but it is a start. First, I do not like leaving negative reviews; usually there's more to a story than a "one star" review. However, because of one -- for lack of a better term -- cataclysmic event, I cannot and will not leave any more than one star. However, there were many great things about the company. So please read the review because it is my hope they improve, and that others may be helped by them and the positive aspects of the organization: the idealism, the good intentions at the outset, etc. It is sad because they staffed many great, intelligent folks with compassion up to a point. Reasonable plans were made, but not fully executed; rather most time was spent formulating/changing plans or our kids and family building rapport with new staff. That's all we are willing to say. Our family is now personally afraid of the company and traumatized by the experience. I'd say in consumers with complex or refractory cases with significant external team collaboration needs, perhaps consider other options, or know at least in our case we were confidently presented several plans but ultimately were failed/harmed spectacularly. They just could not execute the plans, and someone there -- at least one BCBA and we think in the end management -- had this sort of consumer blaming thing going on. They could make as many mistakes as they pleased but consumers had to be some sort of perfect, angelic saints at all times in their own homes and roll with all kinds of chaos but have none of their own fallibilities. These folks truly seemed to feel completely entitled at key times to criticize their clients who are going through unspeakably difficult circumstances. It was as though we were expected to thank them for paying their staff well, and because of that the issues we brought forth, or any frustration we felt, was a) taken personally when it wasn't personal and b) ridiculous. Some issues would have been understandable so long as they were eventually resolved and were staff and or management "attitude" not present; sadly, that was not always the case. Perhaps what happened to us is rare, because if not I do not know how they remain in business other than that theirs is a captive clientele base desperate to help their kids. ABA has long waitlists which can lead to providers/managers viewing clients as replaceable or like they are employees of the company. It's a providers market. There's always a waitlist. There's always someone who might not speak up about true issues in care, or who will be better able to subvert their pain in a way that they didn't feel "tainted" their staff. Unfortunately, quality healthcare doesn't work that way, and grave harm was done. You've got to have problem solving conversations when the stakes are this high. We wish staff well. They didn't fulfill their mission -- read the statement -- in our case, but I wish them well in continuing to try. read more
