They were pleasant BUT Horrible. Never looked in daughter's ears even though pain and pressure were…read morementioned. Misdiagnosed strep w neg rapid and never sent culture. Had to go to another urgent care when got back to Boston. There, new place diagnosed raging ear infection and said prob not strep but they did culture and actually sent it out! Changed rx and gave sound advice going forward. Shame. Shame.

Very easy to get an appointment .Good care and very friendly staff. Facility is also very cleanread more

Brought my wife here because we thought she had broken her foot. We were in and out in less than an…read morehour. The staff was terrific. Dr. Babcock was incredibly gentle, kind, compassionate, and listened intently to every word my wife said. He kept us fully informed on the X-rays and the radiologist's review. And they wouldn't let us leave until they made sure the crutches were adjusted properly. The entire team was caring, helpful, and cheerful. From Sally, who checked us in and had us in a room within five minutes of walking through the door, to Holly, the MA, who was warm and friendly throughout -- everyone made a stressful situation so much easier. Highly recommend

Last Wednesday my son broke his arm. So off to the closest urgent care center which is UConn just…read moredown the road. Got there around 7:00 pm or a little after no cars in the parking lot but ours. We get in, they take all of our information and right back we go, intake was quick and so was x-ray. Everyone was fast and very knowledgable and friendly ..

Staff quite friendly, fairly professional. Check in smooth. Area ckean. But overall this place…read moreseems understaffed with medical personnel. When I went there was only 1 other person waiting for someone in the waiting area. I got into an exam room within 10 minutes. Once vitals were taken, I had a long wait to see dr,or pa, around a half hour. The person who finally came was pleasant, efficient, a bit abrupt as rushed due to an emergency, so the visit was short. At least I got taken care of. When I left the waiting area was full, with people standing. Thankfully I got there before the crowd. The wait time once checked in can be very long - My daughter had waited an hour one morning even to get into an exam room. I recommend going off- hours if possible to avoid spending a very long time there and getting minimal attention. It does work ae a place to go if need.

I've been to two of their local centers 3-4 times but was never told could l could make an…read moreappointment. l never realized an "urgent care" facility might take appts for planning to be I looked at their web site and it still went right over my head. I knew l was coming today as l had booked my ride a week in advance so there was plenty of time to make an appt had l known this. Not one person, administrative or medical ever mentioned the time l could have saved had l made an "urgent" appointment. I was sitting there waiting patiently, "in the dark." I did finish my medical appointment and the medical staff is always incredible. That little time saving nugget would have saved me well over an hour. In spite of the delay and no explanation of why people who arrived later were seen incredibly faster than me, I'm still extremely pleased with their medical care. I really miss the x-ray equipment that was moved to Berlin. That really made this location shine. The medical staff is incredible. They are good listeners. They are really thorough at asking both open ended and detailed questions which brought out other options pointing to why l have been sick. My test was negative for strep so l asked if it might be a good idea to do a PCR covid test. We did exactly that. The bottom line is that l still may possibly be suffering from hay fever. Or maybe tge flu, but we didn't rest for flu or RSV. I'm still at a bit of a loss. We ruled out a few vital things and I have a broad sprectrum prescription for a sinus infection. I get those frequently so l am hoping this RX kicks this out. A little extra administrative training could make this facility an even better urgent care facility. Please bring back the x-rays. On a scale of 1 - 10, I'm still giving them a 8.5, as the medical care is excellent and the location is perfectly located. With x-ray equipment, they are easily rated a 10. Signage in the facilities followed up by verbal reminders indicating "appointments" would be extremely helpful. I really only realized it was avaliable tonight after reading reviews after my day visiting them. My goodness! Who would have guessed? It's a great idea, had l known. Duh. It's brilliant to be able to plan ahead via an appointment to be treated in an "urgent care medical facility." I can't be the only person who had no idea of the appointment availability. I just read another review and realized we never discussed a flu test. I've never been tested for the flu so l had no idea there is a flu test. That might be another reason l may be feeling poorly. A friend mentioned RSV testing as well, but it's too late now

What good is a medical walk-in center that isn't open on weekends? Don't people get sick on…read moreweekends???

Excellent Service in Immigration Physical, Wonderful and Professional Staff. Definitely the best…read moreplace to go.

I wrote a review on the website as well but I'm am extremely upset and disappointed I've been…read morewaiting for an hour feeling very unwell while other walk ins go right in ahead of me.

Absolutely horrible had an appointment at 4:59 and did not see anyone until hour and a half after…read morethe appointment time. Receptionist kept having other people seen because she never asked for my ID or credit card after being checked in. Absolutely horrible experience all around. I would rather take twice as long as being sick then going to this urgent care.

I scheduled an appointment and waited over 40 minutes to be seen by physician. Physician Bryan Fix…read morethen interacted with me for no more than a minute to assess what the concern was. Medical assistant came in for vitals and said "you're all set" with a few papers at the end of visit- No customer service explanation or acknowledgment of the long wait by the physician, medical assistant, or receptionist. In a patients point of view, all that is wanted is to understand what is wrong, and what is being done to cure that by professionals. Not being able to trust that the professionals care about service is embarrassing.

I've come here for pretty straightforward needs - where I came in already knowing what I needed -…read moreso I can speak to the simple things. It really is easy to drop in and see a doctor. I also find the people who work here - especially the direct assistants to the doctor - very nice, cheerful, and speedy. The process for signing in is simple. Plus, you get a little slip of paper when you can write out (and not say out loud) what issue you might be having. I am thankful for this location as an option and for the medical staff here! They have made it easier for me to get what I need to be healthy.

Having been a patient of Brandy Stepney at Synergy Health Llc. for years I have found communication…read morewithin the office, with staff, with Brandy on numerous occasions is NOT professional or proficient. Not at all a service. It is very difficult to speak to a human being receptionist. Text is the preferred choice to weed out any questions too difficult or time consuming. Text auto response is their answer to customer care. Communication; Bad to worse to absurd. There were occasions my prescriptions were left unfilled. Recent changes of lack of staffing, considerable downsizing to a fraction of shared office and exam rooms (2) with sound machines so loud to protect patient privacy, patient's wait time over by 1 hour or more and my last communication breakdown. I would not recommend Synergy Healthcare Llc., Brandy Stepney APRN or their staff to anyone at all! BTW The pictures posted are two locations ago.

I had a 5:30pm appointment for a tick bite (lymes) needed antibiotics. They were taking people in,…read morewho didn't have appointments, in before me. They got me in a room @ 6:20pm and I waited until 6:45 and spoke to a nurse, asked how much longer and she was rude, wish I got her name. She said "we kind of have a little emergency here" I said "well I'm tired of waiting, 1.20 past my appointment time. It all depends on what practitioner is in, tonight was awful! Rude staff..

I had a very poor experience going to this urgent care. I'll save you the gory details but I had…read moreinjured my knee and had been in some very bad pain and decided to get checked out. The front desk staff was pleasant and I didn't have to wait long, probably the only positives of going here. I was taken back to a room and shortly after a female PA came in. She literally looked me in the face and said "I'm not sure what you came here expecting" as if I had hobbled into my dentists office and told them I'd hurt my knee. She didn't touch my knee once or do any sort of exam, just had one of the nurses take me for an x-ray (which showed nothing). Then when she returned with the results she said "you may have injured your meniscus." Again, this was done without doing any sort of exam whatsoever. She then told me she'd wrap it in an ace bandage and told me to try going to an orthopedist. The two minutes she took to wrap my knee was the extent of her coming within 5 feet of me! Wrapping my knee in an ace bandage was probably the worst thing for me because it only made the pain worse! I would have been better off taking my $75 co-pay and lighting it on fire instead of wasting my time here.

Clean interior, pleasant staff. I'm wavering between two and three stars but decided to err on the…read moreside of generosity & benefit of the doubt. I waited more than two hours to see a doctor even though there were only two people ahead of me. My appointment itself took about three minutes. I really only needed to get a bad cold/cough checked out to make sure it wasn't turning into bronchitis (it's not, luckily) so it felt silly to wait so long for such a comparably minor ailment. Otherwise, it's fine and takes my insurance. This is my second visit and the only one that had such a ridiculously long wait time. Just wish staff were more communicative about how long it takes to see a doctor.

DON'T GO HERE! I went last year after getting a fish bone stuck in my throat. When the doctor saw…read moreme he immediately said there was nothing he could do there to treat me. I was given a referral for an ENT who also would not see me because they didn't take emergency referrals. 10 months later I received a bill for $300 which is the full amount of the visit minus the $50 copay after they apparently didn't bill my insurance. Bad care and they will try to gouge you afterwards.

DO NOT USE GO HEALTH. This is clearly a business that has implemented rapid expantion as a money…read moregrab, but they are not able to provide quality care and services. I used the location on West Street four times in the late fall. Twice for my son and twice for me. The wait times are outrageous-even with appointments. There is no privacy and personal information is often loudly discussed in front of people in the waiting room. On one occasion men were working on the fire alarm and peaking their heads into rooms while patients were waiting to be seen. There billing is a MESS. I had to have stop payments put on checks from my insurance company because they both billed insurance and then also charged my HSA debit card. When you call- you wait on hold for at least 10 minutes OR get a message that "due to unforeseen circumstances, we cannot take your call." I have never had such issues for what I thought would be a quick visit for colds, etc.

4.5 stars. Hartford…read moreHealthCare Medical Group is a large network of physicians and practitioners with different specialities. They are found all throughout Connecticut. They see children, adults, and the elderly; it could be for a simple routine visit or a complicated medical issue. The visits can be in any of their many locations or a virtual one. They also use the MyChart portal which makes it convenient for patients; you can message your doctor, request prescription refills, make appointment, see test results, and more. I've seen my primary care doctor through this network and have had a good experience. My gynecologist, who is from a different network referred me to this office. Since I have a family history of breast cancer, I was referred to a breast specialist. It is better to be proactive than reactive! Ladies, get those mammograms! Especially if it's covered by your health insurance. This office reached out shortly after and I was able to make an appointment fairly quickly. The location was large with plenty of parking. Upon entering, there was a help desk that showed me where to go. Checking in the office was easy and I was seen within 5 minutes. The whole appointment took about 30-45 minutes. The APRN Kayla Cristoferi was super warm and professional. She was thorough, went over standard protocols, and answered any questions I had. Checking out was also quick and easy. The facility was clean and pristine. Overall, I've had a good experience so far.