I have purchased shoes at this local shoe store for years. I will not, however, buy another pair of shoes from Priority Sports in Carbondale, IL ever again. After years of satisfactory purchases I encountered a problem with a pair of New Balance Minimus trail running shoes. The shoes were purchased on September 10, 2013. The owner and I had a discussion regarding my intended use of the shoes: trail running, and for $110 I purchased the shoes.
Yesterday, October 22, I noticed a rip in the fabric of the shoes; the same three-inch rip in the same spot on both shoes. I have only put about 30 miles on the shoes since my purchase, so I decided to take them back to the point of purchase. Almost immediately the owner took an adversarial position and refused to accept any responsibility for the product he sold to me. He told me I "just wore 'em out". After 30 miles!?
The fact of the matter is that he outright refused to help me with a problem where he could have made a different choice. I will never purchase another product from Priority Sports in Carbondale, IL again. I will steer anyone I know away from a merchant who refuses to accept responsibility for distributing defective products and blames the customer for "wearing out" a new product.
Matt Romero read more