I'm a repeat customer of this business. I've been pleased most of the times, however this last time…read moreI dropped off a Gucci purse to have a stained on the inside removed. I go to pick up my purse which was almost brand new and I still have a stain. He stated he couldn't remove the spot but he cleaned the leather and refused to refund my money. I didn't ask for my leather to be cleaned the purse was close to brand .

I tried two other places to replace a zipper pull on a vintage Louis Vuitton Speedy. Both said…read morethey could not attach the leather with the LV brass insignias, in a last ditch effort I tried JG on Watson and Jose was able to install a perfectly matched zipper pull and the leather as well. Jose is a master artisan! I'm very grateful. The bag is fully restored to its original beauty! Thank you so very much! Lori H.

Poor selection of boots and way over priced and I don't need to be told to wear a mask a specially…read moreif I'm the only person in the store.

My friend and I went into the store to send in a pair of boots to have re-soled and purchase a new…read morepair of redwing boots. He has been going there for the past 10 years with no issues until this visit. There was a new person that couldn't answer one question, as it appeared he went from a size D to EE per the card on file. All he needed to know was if there was a size E, as he was confused as to why he would skip a full size, but this lady couldn't answer that question, she didn't want to take the time to listen to what he was trying to say and kept interrupting which can be very frustrating for the customer when you simply want them to listen and understand what you are trying to relay. He asked if the gal that has been working there available, she said she is no longer there. He again tried to find out if he could get an answer if there is a size between the D and EE. She could not answer that question, he stated in a polite manner she is stressing him out and she replied "sir, you are stressing me out and I want you to leave now". I myself currently working in medical field and customer service in the past know that is not how you handle a customer, especially one that has been a loyal customer for 10 years. The next day I called to speak to management and it appears she was informed incorrectly. She was told there were three customers in the store stating my friend was rude. Well, yes, there were three, myself, my friend and one other. This store is small so not difficult to see how many are there. There was an employee in the back. To top it off, the manager actually allows the employee that was unprofessional to get on the phone an start arguing with me. I explained this is exactly what happened yesterday, she is not wanting to listen and help alleviate the issue but rather cause the issue. I stated I will be contacting the general/district manager and both started laughingly. This place is run by very unprofessional people. No professional manager would ever hand over the phone to an employee and allow them to talk to a customer the way I was talked to today.

He will fit the shoe to your foot with experience. Will also recommend inserts that will best suit…read moreyour needs and then put the insert into the shoe for you to choose which is the most comfortable. He provides you with excellent service. My husband wears a B width and has issues with his feet. He walked out of the store with the shoe and insert for the most comfortable, durable, daily or casual wear. We keep going back because of the quality and service. I also bought shoes that are the most comfortable shoes I own. I recommended them to my sister who has planter facetious. She is so pleased with the comfort and support of the shoes she purchased.

The owners are wonderful, friendly people. Had some patches to get sewn, and he did a wonderful…read morejob!!!! Very meticulous. Plus they have lots of other trinkets to look at....Would highly recommend this shop.

On my hotel stopover for the night, I once again was blessed to be in Mt. Vernon IL. This was my…read morestopover on my trip leg from TX to MI and last night became my rest stop on my drive back. I was initially looking for a shoe or bag repair shop to rivet my PoGo cap back strap. I was getting annoyed by my cap's back strap constantly splitting. This amazing, kind, and hospitable shop repaired my cap strap by installing an antique-colored rivet that was more than perfectly repaired my strap permanently. Mario, the owner personally did the amazing repair. I noticed that the store not only had repair service but had a nice display of everything leather including shoes and wallets. I was already thinking a few days ago to go online to replace my old coin purse and wallet. My gut was determined to find replacements at that store and was able to find the best possible replacements. Their total pricing for my repair and purchases was absolutely reasonable. I thank God for having this store just a couple of miles from my hotel. I heard from Debbie, the store owner's wife that their shoe repair shop and store is the only one from within a 100-mile radius! I highly recommend this humble shoe etc repair shop and store to anyone and everyone in this town ane beyond. I pray and hope to visot them again soon.

We have used Parkway Shoe Repair for decades. They do top notch work at a reasonable price, and…read moretheir hours are broad enough most people can get there at some point during the week. Even though they are usually very busy, and things may take awhile to be repaired, they have always had our stuff ready when they said it would be ready. He kept a pair of my husband's cowboy boots in fabulous shape with repairs & resoles for 30 years, and then told him when the boots had been repaired too many times, and the repair wouldn't work or last. Mario always shoots straight with you about whether it can be repaired and whether it should be repaired. In addition, they carry all kinds of new leather products. Even if we had another option, we wouldn't go anywhere else!