A few weeks ago, I posted on Facebook looking for a local handyman to replace our attic stairs. It was a relatively small job, and I assumed many larger contractors wouldn't be interested. We received several recommendations, but decided to contact Principal Property Solutions because Charlie was the only one who shared a photo of a similar attic stair project along with a link to the company's website. After seeing that they were fully licensed, bonded, and insured (and reading their excellent reviews) we felt confident reaching out.
Submitting a request through their website was easy, and Charlie responded quickly. His quote was fair and within our expectations, and he was able to schedule the installation within about two weeks. Before the job, he also helped my husband confirm that we had ordered the correct size replacement stairs and patiently answered all of our questions.
On the day of the installation, one of Charlie's employees unexpectedly called out sick, causing a slight delay. Rather than leaving us wondering, Charlie kept us informed throughout the morning, explained the situation, and let us know exactly when to expect him. That level of communication was greatly appreciated.
Charlie and his employee, Henry, were both professional, friendly, and respectful. They arrived prepared, protected our floors with tarps before beginning work, and kept us updated as the installation progressed. Charlie even pointed out several deficiencies in the previous attic stair installation and corrected them as part of the job, which gave us even more confidence in the quality of the work. The finished installation is sturdy, operates smoothly, and looks like it will last for decades.
One thing that also stood out was Charlie's professionalism beyond our project. As the general contractor, he occasionally needed to take calls from current and prospective clients. He always stepped outside to avoid disrupting the work, and from the brief conversations I overheard, he was consistently courteous, reassuring, and professional. He returned to the job promptly each time.
When the work was complete, everything was cleaned up thoroughly, there were no surprise charges, and the final cost matched the original quote.
We would absolutely hire Principal Property Solutions again. Although they handle larger remodeling projects as well, they treated our small job with the same level of professionalism and care. It's refreshing to find a contractor who values clear communication, quality workmanship, and customer service regardless of project size.
Thank you, Charlie and Henry, for fitting us into your busy summer schedule. We recommend Principal Property Solutions without hesitation. read more
