Unprofessional customer service. Service department NEVER…read moretold us there was a "diagnostic fee." They wouldn't allow my car to be towed until the fee was paid. Not truthful or professional service.

My wife and I purchased a GMC Sierra from here and we were met with nothing but kindness and…read morehospitality. At first we met with Joe and he was amazing individual made us feel like family. After we test drove we sat down with Joe and just talked then we were able to discuss numbers and then met with Colin to finalize everything. Colin also made us feel like family. This was honestly the best experience we have had ever when buying a vehicle. If you want to be treated as a number and just another customer when buying go ANYWHERE else, but if you want to be treated like family and also work worth some amazing people then we recommend Steve Faulkner GMC. I would give this a 10 Star if that was possible!

The new visitors center is a must see. Tours are offered and the visitors center is great for…read morepeople of all ages. The visitor center owns one of the very few remaining Toyota looms. They operate it for tours and its great to see. Its amazing the technology of the loom from nearly 100 years ago! The plant builds Sequoias, Siennas and Highlanders. They use to build the Tundra truck and have a really awesome Tundra display that is "blown apart". I think this is one of the best visitor centers of all the plants that I've been too. If you have time - its a must see, especially if you've never been to an automotive assembly plant.

My uncle works for a Toyota plant in West Tennessee as a team leader. He works hard, he works weird…read morehours, and they pay he him pretty decently by my understanding. Now you may be wondering why I'm putting all of his business out there. Well, it's pretty simple - Toyota employees bust their buns to ensure your car is in the best shape possible before it hits the road, and here in the Indiana plant of Toyota, I got to witness first hand how the work goes down on the production line. Unlike the Jackson, Tennessee plant, Georgetown, Kentucky and Princeton, Indiana offer guided tours. Princeton is responsible for making Siennas, Highlanders, hybrids of those vehicles, and Sequoias. The tour lasts about 50 minutes and is a free tour. When you first arrive, you sign in and are offered 5 minutes to walk around the vistor's center, use the bathroom, and lock up your items in their free lockers. You are NOT ALLOWED TO TAKE YOUR CELL PHONE ON THE TOUR. Once you have stored your items, the direct you to a large room where they give introductions show you a small video of how the came to be then they direct you to the tram you'll take to go through the factory. From here, you'll put on an ear set, and buckle up and enjoy the ride. One person drives and the other person tells you about the plant through the ear piece you're wearing. You'll ride through the whole production from where it starts out as steel to where they bring it to the final step before getting on the truck to be taken to its final destination once the vehicle is made. You really get to see everything in action. Oh yeah, everyone is super friendly here. They waved to us as we rode by! They seemed genuinely happy with what they were doing. To keep things spicy for them, the employees moves shifts ever 2 hours so they're not struck doing the same thing for their entire shift. Production wise they produce 1,700 vehicles daily. In September of 2017, the produced their 5 millionth car since opening in 1998. The governor of Indiana purchased that along with another one for his wife. How sweet... The tour requires you to wear closed toed shoes and long sleeves. This worked out for us since it is the late fall and temps called for this attire. Just be mindful if you go in the summer to bring a light jacket to adhere to the requirement. Worth checking out if you're into cars or simply want a thing to do in this regional area.

I'm warning anyone considering doing business with VASS CDJR -- run the other way. This dealership…read morehas cost us thousands of dollars, months without reliable transportation, and a mountain of stress. We put a $20,000 down payment down on a vehicle. In January of 2024. Vehicle went in for a recall fix in August and two months later I got concerned because they still had our vehicle and weren't helping us with any sort of ride or anything yet we're still making payments and going without a car and so I started doing some investigating and I came across a documented odometer rollback on our vehicle that they clearly attempted and I can only say this for certain because they publicly posted the vehicle we purchased for sale on their car lot September 9th of 2023 The documented odometer roll back was performed September 18th of 2023 full-blown proof they had it in their possession when the odometer roll back was documented. So we tried to return the vehicle and they have stonewalled us every single chance they get. It is now been a year and a half We have now got authorities involved the attorney general involved it has been a mess I am warning everyone stay far far away from this business. On top of all this they continue calling us telling us we have positive equity in our vehicle and that we need to bring it in for a trade-in but then when we ask them if they take trade-ins with documented odometer rollbacks on the car history report they tell us no. Which is absurd because they sold us the vehicle in the first place and they are refusing to help us return it. Who really would want to buy a vehicle with a documented odometer roll back on it nobody not a single person and especially not anybody who puts $20,000 down on a vehicle. You know how long it took us to save that money? We tried to give them a chance to make things right. They chose to lie, deflect, and deny responsibility. This place is not honest, not helpful, and absolutely not worth the risk. Don't learn the hard way like we did. They sent the attorney general fraudulent invoices with mismatching dates the receipt we received when we picked up our car after the recall was performed States what recall who did it All the information it needs to have and the invoice they provided to the attorney general shows that they did that same exact stuff and the same exact recall on a different date you can't do the same exact recall on a different date you just can't. It's fraudulent they are producing fraudulent paperwork to authorities on our case It's absurd don't buy from them

From the owner: At Vass Auto Group, was founded by 3 friends who wanted to make changes to how the auto industry is…read morepreceived. we are committed to creating an environment where our employees’ creativity and enthusiasm thrive, empowering them to deliver First-Class Service with integrity and professionalism. We believe trust is the foundation of every great relationship—both with our team and our customers. Through honesty, transparency, and open communication, we build lasting connections that go beyond transactions. Our values of balance, harmony, and passion inspire us to provide exceptional experiences, while our dedication to clarity and accountability ensures confidence in every interaction. At Vass Auto Group, we don’t just serve customers—we create relationships built on trust and excellence.” David Vatland, Suzanne Rashidian, Amber Beehn

Great honest service department!!! I'm from out of town, my car was making a huge noise...I…read morestopped in and the took care of me right away. It was something simple and they were honest and fix it completely!!! Thank you

From the owner: We here at Bill Dobson Ford are a locally and family owned business that is devoted to all of our…read morecustomers new or current. The Dobson name has been in the car business for many years. Bill Dobson's Father Jim Dobson has a New Ford Dealership in Northern Indiana. In 1988 Bill Dobson moved to Southern Indiana and opened Bill Dobson Ford in Shoals Indiana, from there Bill has consolidated to our current location, Washington Indiana. Here at Bill Dobson Ford we sell and service all makes and models along with All New Ford Models. Our service department is fully certified the Ford Motor Company. Also, our parts manager is Master Certified and has been managing Ford parts for many years. You can check out all of our inventory 24/7 at billdobson.com or call us Monday - Friday 8 a.m. to 7 p.m. or Saturday 8 a.m. to 4 p.m. Please come in and check us out whether you are needing a vehicle, service, or just come in and chat our doors are always open!

Big Thanks goes out to Austin Wiggins for getting me the car I desperately needed. He even had it…read morebrought up from Jasper Facility just for me. He communicated everything simply and efficiently and when the day came to drive it-He even had it warmed up for me. I have had the car 10 days now and no problems at all. This man is very professional and concerned with his clients needs. Thank You Again Austin!!

I worked with Austin Wiggins on a purchase and shipment. It was flawless , it was definitely a…read morepleasure working with him.

I had my 69 Camaro restored at Hoosier Hot Rods & Classics 4 years ago. I received nothing but the…read moreutmost respect and superb treatment in regards to communication and how far they were willing to go to help me. My car was completed in seven months and has won nearly every award I have registered for. In addition, I would like to mention that I have come to know Ryan Smith on a personal level. I have read another review on this site calling Ryan a bigot or racist and I can assure you that he is neither of those.

Man's hand shake and word means nothing. First time I been to this place and last time! I picked a…read morecar out and was to be contacted when it was ready, car got sold right out from under me. Salesman ignored all my calls and refused to call me back. Him telling me sorry would have been a start. I will never buy from this place after the way I was treated. Plus I had to find my own Salesman. Complete disappointment and I had cash in hand and I told Salesman that .

I have purchased a few vehicles from them and I wouldn't go anywhere else! The service and…read moretreatment they provide all the way from the front desk to the service department is phenomenal!