Well.. Here is my experience with Uebelhor. In early 2016, we decided that we would trade our 2013 Nissan Z in on a more practical Rav 4. After test driving the Rav 4, we felt we had a fit. The salesman came back with an offer on our Z that was well below KBB trade-in value for a car in that condition. The reasons they gave us for the low offer is that the car needed rear tires (IMO they didn't) and that it was winter which is a bad time for them to sell a sports car. I conceded and left with a much higher car payment than I expected and a shiny new Rav 4.
Fast forward to Mother's Day of 2017. My son was home from college and we all decided that he needed a new, more reliable vehicle than the 1998 Honda Civic that he had been commuting with. Uebelhor had a very nice used Lexus IS 250 that we were interested in. The price was right and the vehicle had low miles and we were more than comfortable with the reputation of reliability and safety that comes with Lexus ownership. The plan was to take the Civic and a vintage 1985 Toyota MR-2 (that only had 79K miles on it) and trade it on the Lexus. The KBB on a trade for the Civic was around $1800 and the vintage MR-2 was around 2500-5000 based on condition. I figured it would be on the low end as there were some minor rust around the rear quarter panels. Well. They came back with a trade in allowance of $2000 for BOTH VEHICLES! We were stunned. It was getting late in the day (we had been there for hours) and with both vehicles there and my son going back to school the next morning, we reluctantly took their low-ball offer. That was a mistake on our part. We should have told them to go pound sand at that point but felt we had so much time invested (and my son loved the vehicle) that there was no way we weren't leaving there without that vehicle.
Most recently, we decided that we were not huge fans of the Rav-4 we purchased and thought that we would trade that vehicle as well as our 2011 Tundra in and get a new Tacoma. Well. That didn't go well at all. They offered us $5K less for the Rav-4 than the KBB trade-in value for a vehicle in fair (not good or excellent) condition. Their reason? A blemish in the back seat. The vehicle has very low miles. On the Tundra, they were a little more fair with their offer but were still on the very low spectrum for the KBB trad-in value for a Tundra. I believe that since they knew we had some much equity in the Tundra and our previous history of gullibility that we would accept it. I didn't. We left.
As far as service in the interval between purchases, I have found that even though we have always had appointments, they were always obviously overbooked and a simple oil change had us waiting in their comfortable service lobby for well over an hour and a half. You would think that the vehicle would come out clean (most dealerships will at least hose off the vehicle and run a vac thought it when you go for service) but they never took that extra step.
I am not one to review online but with the amount of time I have wasted coupled with the amount of money I have LOST due to their practices, I cannot in good conscience recommend this dealership. Those in the area should test the waters in a larger market such as Louisville or Bloomington before checking with Uebelhor. We have since found better a dealership in Bloomington that has a much better customer service game. Uebelhor has never done a single thing to warrant us doing business with them. In fact, they have made out like bandits at our expense.
Those are my 3 experiences with this dealership. We will not be back. Ever. read more
