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Primo Remodeling

2.0 (2 reviews)
Open • Open 24 hours

Services - Primo Remodeling

Countertop installation

Plumbing inspection

Primo Remodeling Photos

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Palm Beach Countertops - Stove side

Palm Beach Countertops

(16 reviews)

I had to share what a great experience I had at Palm Beach Countertops...From the moment we…read morearrived, to the time we left, every step was enjoyable. When we arrived Amber greeted us and treated us with the utmost attention. She took us out and showed us rows and rows of all the beautiful granite. After that she took us and showed us all the different choices of quartz they have to offer (she takes you around on a golf cart WONDERFUL). What I loved the most was her patience and love for her job. She made sure that we understood the difference between the materials, what is involved, and what we have to look forward to. It was so nice how patient she was with all of my questions and with me going back and forth, in my decision making process. I would strongly recommend Palm Beach Countertops, especially if you were looking to go somewhere with pleasant and patient people!

Beware!!!!-- Completely Unprofessional & Unreliable…read more I hired Palm Beach Countertops thinking I found a great company with competitive pricing. They scheduled me quickly for installation the following week -- and that's where the problems began. On the day of my scheduled install, no one showed up. I called and texted the office multiple times and got no response. Hours later, I finally received a text telling me to "check my email." The email -- sent the night before at almost midnight -- claimed they couldn't come because "some guys had family issues." No phone call, no proper notice, and no courtesy to notify my contractor who was already at my home waiting. They rescheduled for the next day. Again -- no show. No calls, no texts answered, nothing. Then I received photos of a "work truck accident" as an explanation for the delay. After looking into it, the picture they sent me was from February 2024 -- not from that day. They passed off an old photo in an attempt to excuse another no-show. Completely dishonest and unacceptable. They rescheduled yet again for 8:30 AM the following morning. And guess what? No show -- a THIRD TIME. I had already paid 75% upfront, so at this point I honestly thought they were scamming me. They only communicate by text, and every response took forever -- extremely unprofessional for a business handling thousands of dollars in customer projects. After requesting to speak with Amber the manager (who never called me back), a technician suddenly called me (only phone ever received from that company) that he was "on the way." He arrived over two hours late. The countertop itself came out decent, but the chaos surrounding this install cost me $300 in contractor standby fees due to their repeated no-shows and lack of communication. I had additional projects I planned to do with them, but they will never get my business again. This company is: * Disorganized * Unprofessional * Poor at communication * Unreliable with scheduling * Dishonest when they make mistakes Save yourself the headache. Go somewhere else.

Primo Remodeling - contractors - Updated October 2026

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