Are you kidding me... 1.5 stars max????? My PCP sent a…read morereferral to Hartford healthcare . Received a call from a "Susan", no last name. Called back numerous times only to get through to the answering service after waiting for 10 minutes. Always, always do your research on these healthcare providers Never saw one and a half star overall review on a medical service . 90% of the reviews are one star reviews . Please don't waste your time and get over burdened with stress .

i can only recommend you go elsewhere. i found a significant lack of professionalism, no…read moreempathy, no compassion, no expertise and an inability to adjust to rapid changing situations. In general i find the lack of quality care in Torrington CT pervasive. Go elsewhere

Nice, newer modern outpatient surgical center across the street from St Francis Medical Center. Our…read more experience was very good for hip replacement surgery with Dr. Keggi. The facility is spotless and staff friendly and helpful. They were on time and attentive from the moment we stepped inside. I got texts and calls regularly from the moment I dropped her off, until I picked her up. Everything was smooth including patient pickup which happens around back of the building. There's a free convenient lot for patients right there. Kudos and thanks to all!

From the minute I walked through the door the care was incredible. They are very efficient and…read moreseems streamlined well. The nurses were extremely comforting and kept you updated with progress.

"I have respiratory issues and saw a new doctor once. Without my consent, he made himself my…read moreprimary doctor and canceled all my prescriptions. I've spent the past year fighting to get my meds back, and the office won't even return calls to the medication companies. They dont care about your life they care about money

I was scheduled to see my doctor but I hit traffic and I was 5 to 7 minutes late . I called the…read moreoffice twice and I got the voicemail the first time I didn't leave a message in the second time I did . I called the third time and the office answer . The person on the phone was rude and dismissive . She didn't even try to work with me at all . I told her that my doctor was seeing me as a follow-up for my blood pressure it's well as some injuries that received due to a car accident . I asked to speak to a supervisor and she put me on hold and never came back . This is the office of Steven sales in New Britain . Steven sales is an amazing provider ! He is thoughtful and thorough and courteous . Unfortunately I cannot say that about his office and I hope that he hears this so that he can make some changes . The only reason why I didn't change providers is because of Steven sales himself but I was ready to . I understand that I was the one who was late but considering the fact that I did have injuries and I was only 5 to 7 minutes late and I typically sent in the waiting room for 10 or 15 minutes I feel there should have been something that she could have done to help me .

I have been with them for over 10 years - Dr. Rodriguez, Dr. Vanessa, and Dr. Sullivan are amazing…read moredoctors! The location is easy to find/to get to, and there's ample parking available. There's also a Quest in the same building, which makes it very convenient for when you have lab work to get done, following a doctor's appointment. The staff is very courteous and professional - I haven't had any major issues with billing, insurance coverage, setting up convenient appointment, etc. I've seen the same friendly faces throughout the past years; that goes to show you how they all get along so well and turnover is very low at that location - They all seem to really love what they do.

I have been here several times with my parents who are in their 90's for various health issues…read more I have never had any problems with the care they received from their doctors, nurses, aides, PT, or dietary. Of course they are not thrilled with the food because they are always given food without any salt on it per doctor's orders. The hospital is always clean too. As an RN with years of experience working in hospitals, I'm very impressed and grateful for the excellent care my parents have received here.

Saint Francis Emergency unit was almost comically evil, I threw up like 8 times on the floor and…read morewas ignored, it was only after my mother visited did the nurses (who were taunting other patients along with the security "Tyler from Texas Shut the fuck up", as one of the guards was going through his wallet.) gave me an old-school IV after far too long, I was moved to like room 1, facing some sort of alarm, clock thing on the wall that would chime. I Kept asking for ativan and the nurses joked to each other about me asking for it saying "They needed ativan". Anyways, as I was saying, the chime on the wall was accompined by a call asking for an ambulance in code. It took her asking like 20 times when I was on the verge of passing out for them to transfer me to a place that was like 5 minutes away, Mount Sinai. The EMT girl on the way hit my arm and left a bruise, when I told her I was nauseous she ripped open an alcohol swab and stuck it in my face, acting like I was a know-it-all saying, "Oh I thought you knew this" she then said she was gonna "sit This was an absolute nightmare, my mrn number was 1835555, and when I was admitted I was in crisis. A police officer from the floor underneath the room they locked me in due to covid said he wanted to "Shoot me in the head 5 times" and all the staff heard. The staff then assured me he "got a call" Quality of care was very neglectful, save for one male nurse. The type of care: They Straight up told me they were doing a "rapid taper detox" Off my benzos I had been taking for 5 years. When I told them I know tapering too fast off benzos can cause brain damage and that I knew depression was mostly situational they didn't care. This was April 5th of 2024, There were a few good nurses but they were mainly a male nurse and Julia, everyone from the front desk workers to nurses act like nothing is their job. There needs to be 1000% more accountability in these work settings, other countries aren't like this. Shout-out Matt and Julia. 1 star, I basically did everything myself at one of my weakest times of my life.

was skeptical about Passport because I had not read any reviews and was afraid Id be in for a…read morehardsell on all sorts of things I didn\'t want, because it was for-profit clinic. But I was impressed with the very knowledgable, and thorough appointment consultation. My nurse had prepared my booklet and printed out all the information for my destination. She completely outlined the risks and exposure likelihoods of the various diseases or viruses I could encounter and then let me make my own decisions once I had seen all the information. I never felt pressured. She was very professional but also personable and made the whole experiences quite positive.

I reserve negative reviews to about one per year and Passport Health clinic in Hartford CT is most…read morecertainly worthy of a negative review. My experience with Passport Health in Hartford Connecticut was negative. I found the office person I dealt with to be rude, insulting, combative disorganized and incompetent. Honest communication mistakes are understandable, but rudeness, failure to listen to patient concerns and misrepresentations are not. I believe this to be particularly true in the field of medicine. I recommend finding another facility.

Went to ccmc after renovations last week for my sons appt for sedation to get some lab work done…read more I love the new entrance and parking garage for ccmc. Everything is new, clean, and wow compared to it previously. We finally got to the floor we needed to be on and the front desk lady remembered my son from when he use to go to nutrition on 100 retreat. I can't believe we've crossed paths again after 3-4 years. She saw my son when he was a baby-1 years old and now he's 5 years old!! The nurses and the doctors for sedation were a 10/10 and explained everything to us and took their time. They also have life support who came. To help navigate the process and helped suggested some ideas of what might calm him down. They were able to get the job done professionally in a. Timely matter. I appreciate them and this process when sometimes a lab draw isn't as easy for me as it is do others.

Terrible billing department to deal with! very unhelpful regardless of the specific payment…read moretechnological issue. They do not care!

The care that I have received in this place is excellent !! And I am very grateful that I have…read morefound this place, thanks to my friend Phyllis who first recommended this place of business for me!! And the office experience is always great !!

Primary care provided to me has been excellent . The my charts plus system to follow your care is…read moregreat to both get in touch with someone regarding your care and to follow up on lab tests and notes and prescriptions. Someone always gets back to you in a timely manner. Also very good to check if there is a co-pay or invoice . You can track lab results over time to check for changes. When you arrive for your appointment and are checked in, you are seen promptly. The locations and access are well positioned throughout the state. Very well thought out healthcare system.