We've had a few issues since moving to Burkburnett and Mike Graham has been extremely helpful each…read moretime. I've read the numerous bad reviews, but I haven't experienced any of them. I believe there is a new management team, but don't know for certain. Every time we've had something come up, Mike Graham's team has been very involved with getting the repairs done. They send a photo/text of your technician and the technician will usually call to tell you the approximate time they will be at your house. Some of our experiences since being here are A water heater that needed to be replaced. It was about 15 years old. Fast forward 1 year that same water heater malfunctioned and Mike Graham's team quickly came out and replaced it free of charge and with no service fee. Our HVAC system was about 20 years old and went out. Chris was extremely helpful and available even after normal hours. He provided me with several options that we could do to get the HVAC system back online. With each option, he gave me the pros and cons. I didn't feel any pressure from him. He let me and my family take our time with a repair that comes with a huge price tag. While we were making our decision, Chris had his team drop off 2 home AC units to keep the house cool. The AC units kept our kids and our bedroom cool. We had a water softener put in recently and we've noticed the water has been leaking over the top of the unit. They replaced the drainage system today so we will see how it does with the new improvements. Chuck was really involved and explained the whole process to me. They let me know they don't paint or texture the wall, but that's a minor inconvenience in the garage. Overall, I have been impressed with Mike Graham's service and I'll continue to call them for my plumbing needs.

During an extremely difficult period following my father's death, I was traveling from Houston to…read moreWichita Falls to deal with a home that had been left in serious disrepair after a family member remained in the property without authorization. I was physically and emotionally exhausted and needed to make urgent decisions regarding the home, including replacing the air conditioning system. I contacted Mike Graham and paid approximately $5,600 for an air conditioning unit. After the installation, I learned that two other companies would have charged substantially less for comparable work. When I raised concerns about the pricing, I requested either reimbursement for the apparent overcharge or removal of the unit with a full refund. The company agreed to remove the unit. However, after signing paperwork during that stressful time, I later realized that instead of receiving a full refund for the removed unit, I was refunded only the approximate difference between what I had paid and what other companies reportedly would have charged, resulting in an approximate loss of $4,000. This experience was financially upsetting and especially difficult given the circumstances under which I was making urgent decisions while grieving my father's death and managing a distressed property from another city.

Spartan Electric completed the electrical work in the kitchen. One issue identified was the…read moreelectrical outlet for the microwave was 120 volts, which is the standard for residential outlets. However, the microwave oven I purchased requires 220 volts which I did not know nor did I check the label on the box. Judd the electrician patiently rewired to the appropriate voltage. I highly recommend Spartan Electric without reservation.

Spartan was highly communicative, knowledgeable, and very direct about the issues. They fit our…read moreservice call in between a busy workload, and within 30 minutes, a week's worth of electrical headaches were solved by David. The issue was diagnosed, repaired, and up and running on the first visit, even though the underlying issue was something fairly unusual. Spartan was flexible on scheduling the payment and courteous throughout the whole process - all at a great value for his service. I highly recommend Spartan's services to anyone in Wichita Falls needing a full-service electrician who backs their work with knowledge and customer service.

Very helpful staff. Everyone I dealt with was courteous and friendly. Good value! My carpet arrived…read moreand their installation schedule was backed up 2+ weeks, and they squeezed me in on a Sunday!

Guys floors did the carpet in our rental house, and it looks amazing. We will be using them in the…read morenear future!

We were on our way into town for the weekend only to discover that the a/c wasn't cooling and it…read morewas 95 degrees inside! It was after hours, but when I called, I got an answer right away. The gentleman relayed our address and info to the tech, and he was waiting for us when we got there. He figured out the problem right away, replaced a motor and another part, and we were back in business. It wasn't cheap, but no one would be on a weekend. The service was great and so far, everything has held up fine. I'd use this company again.

Both of my heating units quit working in the middle of the night during 8 degree weather. I was…read moreable to leave a message with the 24 hr emergency line & the friendly receptionist, Josie, called me first thing this morning. She was able to get technicians to my house right away to have my heat restored. The technicians at Absolute Comfort were friendly, knowledgeable & I will definitely be using them in the future. A++++!

Our AC stopped working the day we went out of town, so while my mom was there, Philip stopped by to…read moretake a look. He called and directed me to another HVAC company that was better suited to work on my specific system. I appreciated his honesty so much!!

These gentlemen are great. They have reasonable pricing and very quick service. I thought my…read moreoutside unit had gone out, and thank goodness it was in the spring, but that weekend the weather was very cool for the month. I called and he came over within 30 minutes. Within 30 minutes they had found and fixed the problem. They even did some extra work and I was not charged. I will always contact this company for my HVAC needs.

I figured I'd update my review with these guys. Mr. G's plumbing service is top notch. Both times I…read morehave called these guys out to our home to fix a clogged drain and they knocked it out real quick. They're professional & very knowledgeable about everything. Something else I've noticed is that they are always quick with their responses. I called and within an hour, they were here. I highly recommend using these guys.

4.5 Called this company this week to tighten my commode. They came by about 3 hours after I called…read moreand tighten the toilet and was gone in like 35 minutes. It cost me $90 bucks and they were in and out. Lost .5 stars due to a bit of mess left behind afterwards.

We had a large cement porch re-surfaced about two years ago. It's beautiful and still looks like…read morenew. It's very hard to damage so I believe it will last for years.

Have been calling this company since 2022 about a HORRIBLE job around a pool. Was purchasing home…read moreand previous owner tried and tried to get them out for repairs before the sale transferred. Took over the home and calling the company for 4 years. Was finally told today that the warranty is garbage and doesn't transfer. We could have had this handled by the original owner of the warranty and product if this company would have responded. It's hard to say what is worse - their product or their service.

Recently our hot water recirculation pump started acting up. I contacted my home warranty company…read moreand they routed the work to Wilbourn & McCabe Plumbing Co. The woman (Bonnie I believe) that contacted me shortly after they received the request was quite pleasant and scheduled a technician to come out the same day. A couple hours later a gentleman showed up and accessed what needed to be done. Said they would get ahold of my home warranty company to get an authorization and that they should be able to get it done tomorrow. Great! This morning I contacted WMC Plumbing and they said they were awaiting authorization but that they should have it shortly. They called back and said they would be dispatching a tech and that he should be at my home within an hour or so. An hour or so later Kyle showed up. Super polite young man. My husband pointed him to where the pump was and we went about what we were doing. Awhile later he let my husband know that he was done and showed him what he had done. Kyle is a great plumber. He works very efficiently and clean. I am adding a photo of to show off his great work. In our humble opinion, that young man deserves a raise!! Having a home warranty saved us a ton of money but I'd pay market value for Kyle's work, it was that good. Anytime I need a plumber I will definitely be calling Wilbourn & McCabe Plumbing and will recommend them to all of our friends and anyone that is looking for a recommendation.

The state of Texas adult protection woman asked this company to do an estimate for our long time…read morebroken plumbing. The man was very late. Then he acted like he did not know how to get under this house. The home is in the historic district. It is well over 100 years old. We spent our stimulus money on a new metal roof. Grandkid lost their job, got evicted. Moved in house. Had domestic violence. House was trashed and not clean. Had been getting rid of old carpet. Need water to clean properly. He took a photo of the trash, told me he was not being judgemental but he was. How can a plumber not get dirty? They work with sewage. He refused to do the estimate. I hope to let whoever contracted this company know about his having contempt prior to investigation. Or maybe just a bad day. He certainly did not care about my family as customers. I am married to a wealthy man . He tells me what to do. He said write him a bad truthful review. Here it is.