Here is my nightmare.....I reserved a car on Expedia for Romania. Online price was approx. $500. Upon arrival I was taken by shuttle to pick up the car, while the rest of my party waited at the airport. The agent asked for passport, drivers license and credit card. He proceeded to run the papers without telling me the actual price, going over the extra charges (which I did not see until after he ran the card) or even telling me he was running the credit card. I am used to being charged when returning the car, like in the USA. I had no idea I was being charged nor how much. I was expecting the price that I booked online. When I returned to pick up my wife she looked at the receipt and was shocked that they had charged us $2800. We called them right away and told them we were returning the car. They responded that we signed a contract for 30 days and refused to refund our money. They were very rude and said we should have read the "fine print". Problem is we didn't get to see the fine print until after they ran the card. This started our vacation on a very sour note. Upon pick-up the gas was on empty with the yellow light on. What kind of rent-a-car company does that? They also charged extra for late pick-up and early return. The nightmare continues, someone scratched the car in a parking lot. We didn't notice until days later. When we returned the car they charged an extra $450. I asked why it wasn't covered by all the extra insurance that they required? They replied that the insurance wasn't for that... Also they require that you return the car washed and vacuumed or they charge you extra. Again what kind of rent-a-car company does that? This outfit is a bunch of crooks, avoid them at all costs. I have opened disputes with the credit card company, Expedia and Priceless car rental. read more

I WOULD RATE THIS COMPANY A ZERO, BUT I AM UNABLE TO PROCEEED IF I DON'T GIVE IT A RATING. PRICELESS CAR RENTAL 7652 NARCOOSSEE RD. ORLANDO, FL. This place is trash... I booked a compact suv via travelocity. Received a quote for $203 including insurace... they tack on another $130 and I did not receive the vehicle I reserved. I was told by the employee that he'd give me a 10% discount WHICH I NEVER RECEIVED!!!! Jumping forward. I returned their vehicle on June 25th before 1pm. One of their female employees took my yellow slip and told me I was all set. I confirmed with another employee (male). He stated I DO NOT have to go inside for anything, I am all set. A week later I receive a call from Marlene who is extremely rude an unprofessional, stating I never returned their vehicle. They are stating it take 72 hrs to conduct an investigation!!???Just to review the video from June 25th before 1pm. Last I checked it didn't take 72 hrs to check a video, call the customer and say HEY! WE CONFIRMED YOU DROPPED OFF THE VEHICLE! Everything else is not my problem. NEVER RENT FROM THIS COMPANY. read more

Most awful experience with this rental company. Been renting car for years but never had to prove my liability insurance when I informed them my insurance company will cover all collision and liability with the rental. In addition, I have purchased additional collision insurance via American Express. When they reviewed my home base auto insurance policy and clear of any issue, they then informed me I have to purchase loss of use insurance. What?? In case of accident and the car is out of commission, I have to pay for the loss of use. It is a total scam. It is part of doing a business. You don't charge a customer in a restaurant more because they are slow in eating and stay in your place longer. Be aware my car rental of $56 with an additional tax and fee of $85 and now an additional $149 for Loss of Use insurance = total $300. Clearly a scam to make up for the advertised low cost of daily rate. BE AWARE OF THE FRAUD INVOLVE WITH THIS RENTAL COMPANY. Hope more people will speak up and write to the state AG office to put this dishonest business in its proper place read more

AVOID AT ALL COSTS!!!! My husband and I booked a rental from Priceless Rental in Orlando, FL for our honeymoon. The price and car quoted were perfect. We had actually planned to rent a manual car because my new husband loves driving manual. We also purchased insurance from their website in addition to our current insurance policy. We were able to find the shuttle from the airport fine and were taken to the actual location for the rental. Here is where it went downhill and completely ruined our honeymoon from then on. First we had to wait about 45 mins to get waited on, he staff kept going into the back room and ending conversations with customers to literally stare at the TV.  We were told our debit card would be charged an additional $25 a day for insurance on top of the previously paid insurance due to using a debit card over credit. Now, we did arrive at the airport at 2am for our flight so were a bit tired and just wanted to get to the hotel. We paid this additional amount then were given a car which still had tape on the sides on the doors, looked like it was cleaned with a window sponge cleaner, and was not a manual (which we were the told they don't even offer). We got in the car and headed down the road off to finally enjoy our honeymoon. Once we were in the car for 5 minutes I realized I knew where the credit card was, we turned right back around to see if the additional $25 a day could be credited and we could use the credit card for the hold. The man working the counter rolled his eyes at me, highlighted a spot on the agreement and told me there was nothing he could do.  I asked for a manager who could possibly help and he told me, he was in charge and nothing could be done. I come from a position of overseeing customer service reps and would have gladly made this work out to make the customer happy. This was to be a very happy time for us and he seemed I completely annoyed him. Off we went to the hotel, it wasn't worth my time to argue over this when it was to celebrate. Now, for the return of the car. We had a flight to return home at 8:35 am. Arrived and had filled the gas tank, etc at 7am, allowing more than enough time for the return, check in and 5 minute ride to the airport. There were 2 people renting cars. We were told e had to go to another counter to return. The employees kept going back in the back room an number of times leaving the customers at their counters. Close to 30 minutes later we were finally able to have someone come to the "return" counter to check us out. The shuttle had been sitting waiting. Again the rep had to go into the back number of times, I still am not sure for what. Finally, we board the shuttle. The driver asks for our airline which we tell him. He drops us off and tells us the gate should be right there. Now we are pushing 7:45am almost. We walk in only to learn the gate we had told him was on the other side of the airport. Even after my husband and myself run through the airport they advise we are too late to check bags because we won't have time to get through security. Our only choice was to pay an additional fee, fly later, fly into another airport and then try to get transportation to the airport we flew out of to retrieve the car. I am so disgusted by how this company handled our situation as well a others in the lobby while we waited each time. To the point on customer wanted to return car she just rented due to low air light being on, she was told just drive it a little and it should go away. To the man who purchased insurance who was told he had to produce his individual documents in addition to their insurance. I would highly urge you to reconsider doing business with this company. Their reviews speak for their selves and I wish I had seen previously. I would never wish this experience on my worst enemy, or anyone else on their honeymoon. From the customer service reps to the shuttle dropping off at the wrong location this was one of the worst companies I have ever experienced. read more

This is the worst experience I have ever had renting a vehicle! I went on Expedia's website to make a reservation for a car. I should have gone into detail and read ALL the fine print because this is where they get you. I was told the total for 5days was going to be $91. Haha haha!!! So, I get to the rental place and was asked if I had my insurance card available. I said no, I opted out of getting the insurance from them. They then proceeded to tell me that I had no choice, but that's not what is made clear on your website. Also, if you do purchase the insurance they provide it's $10 a day according to they're website, but when I got there they told me it's $15 a day. So, after all said and done the total was going to be $132 and some change. At first I said no thank you and told them that I will go somewhere else, they then proceeded to tell me if I did that they would charge my card $25 a day for the 5 days I was going to rent the car for. So, they're going to charge me $125 if I didn't want to pay the $132 after they're website told me $91. so, as I proceed to go over this scenario w the guy across the counter another gentleman employee there proceeds to chat w another employee in Spanish using the words "fucking white boy" while looking over at me. So, I'm frustrated w the situation and the misleading fees this company tries to hide as well as being talked bad about by the other employees, so I just said charge it and let's get this over with. The employee then proceeds to tell me there will be a $350 deposit hold on my card and will be given back upon the return of the vehicle. I'm sorry, this is my debit card and I didn't have enough for the $350 and the $132 totaling $482. So, the best they could do for me was a $50 fee to wave the $350 deposit. My total bill after I was all said and done was $188 An extra $97 that I had no idea I was going to have to pay. I will never use this company again. I am going to let everyone I know how horrible my experience was and to spread the word. read more

1 star is 1 too many for this horrible place. PAY ATTENTION TO YOUR CREDIT CARD STATEMENTS!! Two months after we rented from them, we noticed a charge from Global Rental of Orlando (their parent company we came to find out) for about $140. Their billing department said it was for 5 toll violations. We knew we never ran any tolls so I asked them for proof. She said she would email the toll company (I didn't understand why since they must have received something from the toll company before charging us) and get back to me in 2 days. Never heard from them. I called Sunpass and gave them the dates of my rental only to find out our car was already returned before the violations occurred! When I called their billing department again, the lady told me that it wasn't from Sunpass but Epass. She gave me the number and when I called them, I was told I didn't have any violations at all! When I called Priceless back to let them know, I was told to be patient, yelled at and instructed not to call back again and hung up on by the MANAGER (Marlene)! Again, PAY ATTENTION TO YOUR CREDIT CARD STATEMENTS! They will try to get every dime they can; even if they have to fake toll violations charges to do it! read more

I will never rent a car through Priceless Rentals again. First, I had to call 3 times to confirm my rental after extending the return date by a day. The people who answered the phone promised to send an updated reservation. Never happened. Secondly , I was told that I wasn't getting a Nissan Versa because my reservation clearly stated oversize. What did I get once I went to pick up my rental? A Versa? I showed them my reservation which says oversize on it as the vehicle type and told them what I was told by one of their reps. They sold me another car type and stated there was nothing they can do. If i wasn't traveling with children I would not have paid. Just rude. I wanted to cancel my reservation and they said no refunds. Thirdly, the car rental place isn't located at the airport unlike what is says online. It's off site. A shuttle picks you up at the airport. I'll never do business with then again. Never. Inconvenient, rude customer service, and prices are far above competitors. Save yourself a headache. read more

Beware! This is a really bad company. It is so unnecessary for companies to operate in this manner. There are so many out there that just do what they say honestly! Pick them for 10 dollars more. The Orlando office is filthy, the cars are scratched and dirty and the people are, well, I dont know what to say. Its a trashy, scammy, gross company! I was going to a funeral the first time, and the second occasion I was there for a fast visit and didn't have time to make a change. Went back thinking the first incident was an error, as I was told. Given a big apology and promised reimbursement. They did not follow through.... just lied right out and waited for me to go away. The counter people are RUDE RUDE RUDE, and they are an organized scam with the sun pass and insurance. Be careful. They get you in with a car 10 dollars cheaper on travel sites, then have you off site from the airport and abuse you. read more

On May 10, 2018 I rented a car at Priceless Car Rental at the Orlando Airport. I booked the reservation through Travelocity at $9 a day, great deal...so I thought. After waiting at the airport for them to pick us up for 45 minutes I had to wait an additional 20 minutes once I arrived at their facility (it is off airport property about 10 minutes, but I knew this ahead of time). I was told that I needed the declaration page of my insurance to get that price...luckily I had it on my phone through the Allstate App. I have been renting cars for 25 years and have never had to produce the declaration page. They (Customer Service were rude until I found it and it shut them up. I was then given a highly scratched car with high mileage (high for a rental...almost 25,000 miles). I was worried my whole trip at what to expect when I returned the car. When I returned the young ladies at the counter were good. No matter the rate, I will never rent from them again. read more

This is my first review in yelp. DO NOT RENT A CAR HERE!!! We reserved the car on ORBITZ for 9:30am and arrived there at 12:30pm to pick up the car. They said they cancelled our reservation because we are more than 2 hours late for pick up. I read through the email from orbitz and did not see anything about that this 2 hours policy. Upon mentioning it to them they said I received an email with their terms and conditions and I accepted this to make their reservation, I never received such an email. They said I can get another car for 10$ more per day which I agreed to to get out of there and they said they need proof of insurance otherwise it will be another 15$ more per day. Searched for proof of insurance and showed it to them. Finally the total price for the reservation went up from $58 to $100. They said it is due to some taxes. The place is very shady and lot of people there are going through the same thing. Everyone who came to rent were very stressed, they are finding other transportation options and leaving without renting the car. Customer service people were extremely rude, they said we can take it or leave and they have a lot of customers who arrived on time that they need to attend to. We decided to do UBER instead of rental at that point and left! So glad we made that decision when we read all the bad reviews afterwards. Do yourself a favor and AVOID THIS PLACE!! read more

I would give this place 0 stars if I could.Ridiculous, we were quoted 150 for a week for a car we booked through Expedia. First we are waiting at the airport for 40 minutes for the shuttle to come ( they said 10 minutes) then they drive you 30 minutes away. When you go to pick up your car they tell you you need the sunpass which is an extra 8 dollars a day they say if you don't get it they will charge you 50 dollars for going through without it and that there are no cash spots which all of that is un true. Also they make you get their insurance which the basic is 20+ dollars a day, even if you have your own insurance they will make you get theirs. A car that was 150 was now going to cost us 450-500 for a week. On top of that they were going to hold 400 until we returned the car that is almost 800 for the week which is crazy to expect people to do. These people were rude, and were like well we can hold 370 instead as if that helped. Then they didn't accept certain cards. This place was a mess and I WOULD NOT RECOMMEND RENTING FROM THEM. They are miss leading and don't include this in anything online so don't fall for their online prices. It is a scam and I am very disappointed. We had them bring us back to the air port to go rent another car. NEVER AGAIN, read the reviews before booking with them read more

I wouldn't recommend this car rental absolutely the worst. I rented a car from them. Car was park someone side swipe the car a little dent but noticeable. I didn't take insurance out. The person that hit the Vehicle left there insurance info. These crooked instead of the hold for the $250, they never had on hold charge my card with no intention paying the refund but kept telling me it would be refunded knowing they charge they fee that could support to the insurance company, so they charge me for the side fee.although the insurance paid there 100% there amount these crook was charging others fees, their on to make money. Then have nerve to try and take out another $60. Thank god it was decline. Talking about partial payment. Insurance paid the $1,734.47 and still these greedy mf knowing it wasn't my fault on vacation and I was park and someone damage the car. I closed my bank card account ya crook won't get no more dime from my account and never get my business . I would rate a zero but wouldn't be able to post a review. From the manger Diane that never return none of my phone calls to the customer service that sucks. People rent from well known car rental. People never rent from priceless!!!! read more

I used this company through a third-party source for a package deal to go on vacation for the first time in over a decade. I checked everything to make sure I was all set as far as my insurance needs on both sides; I was told I was all set from multiple sources. SO, I show up to this garbage can that was spray-painted to look like a car rental company and they tell me that whatever I was told was wrong and I NEED to get their insurance since mine is invalid(like I said, I called my insurance as well as this company to make sure I was all set about a week earlier). Long story short - the original price that I paid through a third party was great, however, this company is overall shady and preying on vacationers to get as much money as they can. BURN THIS COMPANIES REPUTATION TO THE G R O U N D and don't let them get away with anything else. I'm still paying off my CC bill from them a year later. read more

Never again! Its not any where near the airport, it took the shuttle 45 min to pick us up, then we had to wait it in line for another 45 minutes ( at 12am). When we finally made it to the top of the list the person who was helping us, stopped 3 times to help other people coming in the door to pick up keys for parking. Once my reservation was finally pulled up, they didn't have the type of car we reserved . We ended up having to spend more money on gas driving around a big o mini van with BALD rear tires! Some how there was about 20 extra charges that where not listed online when I made the reservation or included in the price when I made my reservation. I was told when we picked up the car it had to be back my midnight the last day I made my reservation for, then they tried to tell me that my car was over do because it was due midnight the day before...I made my reservation through the 20th at 12pm why would i turn it in one midnight of the 19th? And they tried to charge me extra for that as well. If I could give it zero stars I would. read more

If I could give a 0 star rating, I would. They lied to us multiple times. First off, they offered to sell us a full tank of gas at $2.15/gallon (or return car with full tank), and the man claimed that gas was $2.50. We expected to use most of a tank, so paid for one, only to find out that everywhere except the gas station two blocks from Priceless gas was under $2.30/gallon. Second, they offered to rent us a Sunpass for $8.99/day. The lady checking out next to us was told that, since she prepaid for gas, they wound rent her the Sunpass at $5.99/day. However, when we asked for the same deal (different clerk), both our clerk and the clerk who offered the deal less than three minutes before denied it ever happening. If that weren't enough, the checkout clerk claimed that the tolls for our trip (Orlando to Clearwater) would be about $15 each way, and he warned us that unpaid tolls would results in a $50 charge PER TOLL from the company. After we arrived in Clearwater, I used the Sunpass toll calculator site (https://www.sunpass.com/tollcalculator) and found that the total cash toll for our round trip would have been only $2.25 each way. Finally, after returning the car, they charged us an additional $100, which we are still in the process of disputing with our credit card issuer. Out total cost to rent went from a quoted $101.45 to over $300 for a four day rental of their smallest car! They may give the cheapest quote initially, but do not rent from them!!! read more