Ordered some of their faceshields for PPE during covid. Super nice pre-purchase, but it's been 11 days, still no faceshields, no tracking numbers. They've gone dark. I need to dispute it with my credit card. Be careful! I'm wondering if the whole operation is a scam. read more

If you are first time inventor and want a working prototype. I do not recommend this company at all. Reasons are listed in bullet points. 1. PRG prototypes are made from a 3-D printer which is not good for durable use such a travel , mailing , touching , or presenting. Find a company that uses a CNC Machine , which use molding material and it's more durable. My experience with this company. The prototype was broken by the time I got it and it also does not work with the main objective I had it made for. The color , sizing , and material are all just bad. 2. The communication is terrible. Their main line is email, I expressed that I wanted to be involved more and it did not go any better. There were literally weeks where I did not get a response from them. I would send multiple emails within the same week.. no response until I threaten to not pay them and 20 minutes later I get a response. I was told I would a get a review/ time log on how everything was going. I received it once after writing an intense email of the customer service I was receiving. Again, if your looking to put blind trust in a company this is not the company. 3. My prototype is not want I want at all. The prototype is not feasible or working. Literally, just pieces sitting in a Kroger bag; I am starting over from scratch all over again and working the sketches I came up with and looking for another company. To answer your question I spent over $5,000 with this company and have nothing to show for it but a experience with a such poor quality and customer service oh and out of $5,400.00. I am sure if they were transparent with me from the beginning and told me they could not produce what I wanted I would have a different review today. I am literally giving PRG Prototyping one star because Google does not allow -5 stars. DO NOT USE THIS COMPANY if you are putting blind trust into them and want your product done right. read more

If there was a 0 star rating I would choose it. Don't waste your time or money with this company. They offer absolutely horrible customer service, non-existent project planning, no accountability, no expertise (for my project), and above all horrendous design ability. Don't let their flashy website fool you, like it did with me. Their perception of what is professionally acceptable does not match any kind of real world expectations. They claim a project will get done quickly, then after countless excuses your project is delayed by months and months and months and more! Then they are completely comfortable sending you a prototype that doesn't function at all. For my project, they were unable to recommend any improvements or changes and they were unable to simply execute documented design changes that I submitted to them. For my project they were simply horribly overpaid CAD workers. I have spend decades working with countless service providers, and PRG is one of the worse I have worked with. I don't usually post reviews when I receive poor service, however I am compelled to post this one. read more

I found PRG Prototyping via a Google Search and a few other prototyping companies. PRG was the first to contact me back and then I spoke on the phone with the owner, Tyler. He was super enthusiastic about my product and wanted to make sure that I had a background in what I was developing. He was able to quote some figures over the phone and I knew that I wanted to work with PRG. The beginning process went super smooth as I first spoke with their design team and we had a design within two weeks or so. Then it moved onto the engineering team. The design was spot on so the engineering team moved pretty quickly through the process. At this point it did take a little longer than I had hoped, but after looking back it wasn't really that long. I am just super excited about what I am working on and I am sure that anyone else would fall into the same mentality that their product should be top priority. I did stress my concerns with Tyler and his team quickly got back on the ball and up to this point have come through 110%! I just had the prototype built and it was shipped to me on Friday. Tyler, Hallie, Caitlyn, William, and the rest of the team have been super responsive. Even more so as we close in on the end of our work together. They have referred me over to the manufacturer now and am very excited to continue the process to get it out to market. A great company and I would recommend them to anyone that is very serious about taking a product to market. I am looking at the other reviews and can see where the people are coming from. I guess in my case and probably other entrepreneurs who know how to set their expectations and roll with punches... Come very prepared with what you have and know that no one can create out of thin air what you don't know yourself. Just know that working with PRG they will get you a working prototype that is in beta! Meaning there is still more work to do, but you will have a great start and great contacts to take you to the next stage. read more

PRG is good with making the actual prototype. But creativity and brain storming from the Industrial Design service was a big sell point for the overall (apparent) low cost but it is highly overrated. I got absolutely furious when the creative concept came back. I was already in contract and paid a fair portion of the 10K with the no refund policy so I had to keep going. The prototype was eventually completed with my mechanical aspects enact but the "curve" appeal was not there. I also wrote a very angry letter to PRG about the quality of their written reports so called ready for presentation. My project dates were not suppose to take any where close to the May 2012 to Aug 2013. Everyone I came in contact with was absolutely polite and professional so I must credit that to PRG. They did work with me to get the prototypes complete but it cost me additional to get a creativity design with "curve" appeal just recently completed elsewhere that I had expected from PRG. PRG is very good with the prototype if you have the exact design sketched. Update Nov 2016 I have received 2 automated emails on how PRG Prototyping would like to make things right since due to my Yelp review. Out of curiosity, I called twice leaving messages without a response after the first email. This second time, I hope PRG will remove me from all of their list. I would like to put that learning curve behind me. read more

Tyler has a reputation for being a liar. They made two prototypes total! One was so bad because of the math that it was a joke. The other prototype broke because they have no idea how to do a pivot analysis. Again, they had a working prototype all they had to do was copy it! Understand they had my original prototype all they had to do is make it bigger and they screwed it up. If you want your project on time and on budget take it elsewhere this guy is a con man! read more

Do not use PRG Prototyping. I wish I would have read these reviews before I used them. After spending thousands and thousands of dollars with them, the prototype they produced was crap and didn't even work. I produced a better prototype in my garage that I am now using for manufacturing. They couldn't stick to their time line and their communication SUCKS. After speaking to Tyler about my concerns and disappointment, he swore that I needed he resources...and wanted me to send it back to be completed to my standard. There was no way in hell I was sending anything back to that crap company. Fool me once shame on you...fool me twice shame on me. Shouldn't it been done right the first time. This company is a joke. Don't fall for their cool 2D drawings because after that, PRG is MIA. Crap crap crap company read more

It has been about 3-4 years since I came across PRG Prototyping. The pay one fee (about 12k) for the design and development one stop shop is very appealing for a someone with an idea for a product who would like someone who knows how things go behind the scenes of product development. I bought in after talking to Tyler who I am sure is probably a good person, but also is a very good salesman. I bought in and literally borrowed money to pay for my idea to be developed and a prototype to be made (over 16k all said and done). I have literally NEVER seen in person any of the work they have done. There have been no deliverables. I have seen pictures of there apparent failed attempts at creating the product. But that was only after the work being consistently very late. I was quoted as having a prototype in as little as 3 months from my sign up date, and it was not until almost 2 years later that they told me they can't make my idea work. If they were working on it that whole time I would be much more interested in writing a better review, but the amount of times I was dismissed and my project obviously put on a back burner suggests otherwise. I do have a spreadsheet of people i have never met or heard of who apparently worked on my project x hours, but that is the only deliverable. I don't know what happened, I have had many conversations with Tyler after bugging him to get a hold of me, and then there would be some small (and I mean small) move forward in the project that would take another month or 2 or 3. Bottom line, there was limited contact and no follow through, and all the money was paid up front by me. So end of the day I am out all my cash, and have nothing to show for it. A really bad feeling. My experience with PRG was hands down the most regretful and frustrating and disappointing experience of my professional life. I have held off doing this review because it feels like complaining, but I wish there was more reviews to look at when I signed up and seeing others have had similar experiences makes me want to make sure others out there do not have to go through what I did. There is nothing I can do as I am in Oregon and the contract says I have be in their state to sue them, yadda yadda. Legal action is not my style, I would prefer people just show up and do what they say they will do. read more

Customer service is definitely lacking here. We had a prototype developed with PRG and got a full bait and switch with our customer service rep. We raised issues along the way and excuses were rampant--even so far as computer problems that left our rep without email for four days. Problems definitely start at the top here as company owner, Tyler, is certainly not in the customer service business. He is straight-up rude, in your face and uncompromising. Apparently, he thinks everything is a battle in court as opposed to being fair. Prototypes with PRG aren't cheap--but don't expect to be treated as though your project is important. You will have to follow-up with your rep as opposed to the other way around. Sad to spend so much time and energy on a project you care about and have the company owner be such an ass. read more

As a first time entrepreneur, I chose PRG Prototyping through a Google search combined with educated research. I understand that prototyping is a hit-or-miss area and selecting a prototyping firm involves considerable risk; in my case it was a miss. In my opinion, PRG Prototyping took on a project and realized half-way that they were unable to carry-through with their obligation. Essentially, I am out $5000 and left hanging to dry with a few table crumbs as their deliverables. This is extremely unfortunate for PRG Prototyping; had they been successful with me, several referrals would have been in store. The professional action to take is to keep the money for labor cost and materials and return the rest. I have since found several other firms who are far more knowledgeable and easier to work with, so I'm taking this incident to be a blessing in disguise. I have made peace with the fact that my $5000 is unrecoverable and therefore the cost of that blessing. I could take stronger legal action with my long list of contacts, but I'm educated well enough to know that it is not worth my friends' effort or money. I find it interesting that $5000 seems to be common in other posts, which has me wondering whether this is a "sweet-spot" where clients hesitate to press legal action due to the relatively small amount which adds up for PRG Prototyping. Nonetheless, I'm sure PRG Prototyping worked successfully for several people, but there are that many more for whom it didn't. My recommendation would be to go with them only if you have $5000 to gamble and relevant language in the contract to protect you. Tyler, Brad and Hallie are all very polite people and I have nothing personal against them. I take responsibility for the decision to choose them in good faith. I lost, I learned and I'm not giving them another chance. read more

My project was said to take 3 months, but the contract did say "up to 6 months.' It took 11 months and that was only with me begging for updates almost weekly. They seemed very excited, until they got my money. I think it sat on the shelf until they got tired of hearing from me .Then it was a constant headache trying to get them to work on it. The device is a hand-held device, with a multi-speed switch. Once I finally got it, the switch was garbage, it barely worked at all, and wouldn't stay attached to the device because of weak, shallow threads. If you choose to use PRG, expect a pattern of promised updates followed by no responses and plenty of excuses. Keep checking up on them! It could be that they didn't think my project had potential, but at $10,000, I think that should have only been my concern. read more

******DO NOT USE PRG*******THEY DESERVE ZERO STARS. We were charged $5,000 to build a fairly simple prototype. Tyler Harrell (Owner) promised us complete support along the way of the process. He was MIA after he received the 5K. PRG failed to meet the timeline for delivery of our prototype. The worst part of it all.......Our prototype LOOKS TERRIBLE. It looks like a high school science project gone bad. Most of the components on it have already fallen off and it is embarassing to show to anybody out there. When addressing the above issues to Tyler, he had nothing but deflections and blamed everything on us. We did nothing wrong, aside from sending this crooked company 5K. He did not want to take responsibility for his companies failures. There are countless prototyping companies out there. Please do your diligence, call references and READ reviews before hiring one. Reviews generally don't lie. read more

I couldn't have brought my product to life without PRG's help. I approached them with no physical mockup and a 3D model that I'd learned was useless for manufacturing. PRG offered me 3D services to design my product and through the process I found it really easy to communicate and more importantly, iterate, my way to a final polished design. The engineer, William, I worked with went above and beyond to make sure we had something as high quality as possible. That meant he communicated clearly the trade offs between 3D feasibility and material characteristics so that I could make the best informed decisions on design. Overall, very satisfied. Thanks again! read more

About four years I was starting a new company and needed someone to assist in creating a prototype. I had no idea how or what to do. I found PRG online, and sent them a product I needed completely scanned so that my manufactures oversees could produce various items for me. Since this original project I have contacted PRG a few times over the years for follow up. I have always received prompt and efficient communication and greatly appreciate them continuing to treat me right, even though my project officially ended with them years ago. I like building relationships with the vendors I use and enjoy knowing that I can contact PRG going forward and know they will be there for me. Mark Rosenberg President PeterMade Inc. read more

I paid $7500 for a prototype and about a year later (should have been 3-6 months) I received a device (after I paid $80 to ship) that didn't work and was not close to what I asked for. Now, three years later, I still do not have a device and they are refusing to refund my money and state that I owe them money. Look at the other reviews. Very similar stories! read more

Do not trust them trust my word. This company in one word snake. They give you false advertisement they advertise that they can turn your idea into a working prototype in just 12 weeks I think not. They totally screwed me over after I paid them 2200.00. The first 4 weeks was good they were communicating and actually doing the job. The last 4 weeks was horrible, unprofessional and a total rip off. Get this I was given a engineer to work on my project only after I hounded them to start my prototype. The day my engineer was to begin work he was fired my project was shelved and get this the CEO in all his douchebagness dropped my project because he couldn't make that 12 week deadline they promise in their contract they sent to me. Please trust me when I say this company is a waste of time and money don't do it. Tyler might try and follow up this review with some positive spin but don't buy it they are a joke I'm not bitter I'm being honest. read more

Working with Tyler and his team has been a great learning experience! His teams ability to take my vision, drawings, patent and goal into their hands and provide me with a prototype that is in the process of being sent into manufacturing has been a great decision on my part to hire his team! Highly recommend working with them and getting them help you get to your goal! read more

-Competent Design and Engineering Personnel -Nice Folks -Terrible schedule management and client communication. My project is going into production, and I'm satisfied with the final product of PRG's work. However, it took some frustration to get to this point. My project took a total of 18 weeks but my contract had an 8-12 week timeline which Tyler promised to "fast-track" in order to get my business. There was very little back-and-forth in the design process, and I was immediate in all my responses. Were I to hire them again, I would double the timeline to account for Tyler's over-optimism in the moment and to give me a date I could actually plan around. I would also require PRG to have weekly design calls and a structured project management system. I did a lot of waiting and wondering. It's done though, and at the end of the day the work is satisfactory. read more

This company is the worst company to ever choose. 1. They make sure you sign a 58 page contract basically saying you allow them to take your money no matter what they do even with no results and fully covers them. I would never risk doing that again and would have them sign my own contract. 2. They US 3d printing which when I was with them I supplied them all the step CAD files from my previous completed prototype and they kept having computer problems for over a month which I was charged for. 3. They truly have a very non standard billing method you have to prepay $2200 a month regardless of what they do or don't do and at the end of the month I guarantee you u get an email saying all your time has been used with out any solid proof of work. (They charged me for two months which they said would be the maximum time for making small detail modifications to my prototype. End of two months and $4000 they hadn't sent me anything no pictures no proof of anything and no new prototype) 4. They have terrible staff poorly educated and don't no how to communicate. 5. If you like giving away money please send it to me instead. 6. Basically you are bound to what ever the staff desire to pursue not what you want because they have limits with the 3d printer they use which will truly limit the cope of what they actually can do for you for a reasonable price. For example at another company I had the entire prototype original and with modifications a second time completed for only $2500. FINALLY BEWARE YOUR CREDIT CARD COMPANY MAY DENY YOUR REFUSAL FOR NO DELIVERED GOODS. UNLESS YOU HAVE AMEX OR ANOTHER 100 PERCENT GUARTEED SATISFACTION CREDIT CARD BACKING COMPANY. read more

The projected timeline for my project was 8-12 weeks, and ended up taking 16 months. Tyler the owner will sound enthusiastic about your project, but once they receive payment could not care less about the project. Hallie Stacy their 'product manager' (even after a YEAR of having worked on my product) had no idea what it entailed. Once my product was finally sent to me it looks like something I could've easily made out of my garage, and they're supposed to be using engineers. It would've certainly not cost me $5,000! They're a scam, a complete joke. I would be ashamed to deliver a product of this quality to one of my customers. Lesson learned. DO NOT USE THIS COMPANY. Customer service is absolutely non- existent. The only time I got any feedback is after I called all week, and felt like I had to 'corner' them in to get an answer on the simplest of questions. They don't respond to emails or voicemails. $5,000 paid up front and my product is a joke. It was entirely wasted on this place. read more

I would like to give PRG a rating of minus 1000. They took my money and gave me absolutely nothing. The very thing I told PRG I did not want is what they created. After reviewing my emails with PRG. I noticed an interesting email. One rep is talking to another rep and saying they could work with my design they sold one today. These people are corrupt and will sell you product out the backdoor. They cannot be trusted. I have a NDA with them. It didn't stop them from stealing my device. I also have full patent pending status. I have a word of advice to any entrepreneur. Do not work with PRG and do not trust the BBB. I looked on the BBB and all complaints were satisfied. I wish I had found Yelp before working with them. If I did I would have never worked with PRG Prototyping. read more

I'm sure you have no plans of returning our money but you guys are the epitome of HORRIBLE businessmen! We've have not received a single working prototype. You sent complete CRAP to our home with ZERO packing material so either the piece of crap was broken before we got it or it broke en route to our house. Either way, plexiglass and a hot glue gun does NOT cost what we paid for. I will never, ever, EVER recommend you--your better business rating is a LIE but I will be writing them just as soon as I am done leaving this review. I will be leaving another on Google and still another on Facebook and Twitter if you have it. EVERY SOCIAL MEDIA PLATFORM will be WELL INFORMED about you CONMEN! Sincerely, Christopher A. read more

This company has no passion about producing a quality prototype for you. The main goal is to try and con you out of as much money as possible. It will take almost a year for anything to get done with your product. It's a complete wast of time and money. read more

I, like all other negative reviews on here, found PRG to be a very bad choice. The customer service is terrible, the "engineers" were more focused on telling me how my design won't work and what color it should be rather than figuring out how to make it work. I did receive a refund after wasting several months of my time, although they charged me a hefty credit card fee. And then- get this, Tyler called me and left a msg saying he would make it worth my while if I call him about removing my bad Yelp review which he had previously threatened to sue me over. If you'd like to hear it, I have it saved. It's not a scam, they're not crooks, they'll refund your money (most of it anyway), they're just incompetent, arrogant and inexperienced. Trust me, go elsewhere. read more

Contacted and sent technical drawings of patent pending innovations, had a detailed conversation with owner Tyler Harrell. Was told I would be contacted the following week. I didn't hear back from the company so a week later I called back, Harrell was on vacation and his assistant wasn't aware of the owner's intentions. I e mailed Harrell on the return date given, no response again. I am now concerned that a company with prototyping capabilities has my artwork and the ability to disclose and extrapolate from my innovations. Incredibly unprofessional. I will be keeping an eye on the marketplace in anticipation of infringement. Nice website, they talk a good game, but do not even adhere to their own posted policies. I regret contacting the PRG operation, and will not recommend them to anyone in my field. read more

PRG PROTOTYPING is a scam company. Whatever they show in the websites looks so good and professional looking. I paid them $8,000.00 to make me a prototype of my idea and they did not deliver. What I got is a flash drive of the 3D CAD of my idea because I refuse to pay them another $1500. to make me another prototype or model. The 1st prototype they sent me was not functional and in their website, they promise to make revision up to 5 times, until the prototype is functional. Tyler, is a real scam artist. I dealt with Brad, the money man, Hallie, the Client Manager and Chris the Engineer. I don't know where he got his degree but, he certainly doesn't know about ergonomic and functional products. I have not spoken to Tyler, the boss until he heard from Hallie that I was looking for some company that can help me marketi my idea. He called me out of the blue and offered his services as middle man (boasting that he is connected with lots of manufacturers in China.) and asked me for $1700.00 for his services. This guy must be scamming a lot of clients like me and I am warning prospective victims to be careful dealing with this sweet talking guy, and promising you the moon. If I have to do it again, PRG should not get the full amount until a functional prototype is finished. The prototype PRG made for me is so pathetic and it is similar to my model which is made of wood, instead of plastic. I wish I could sue PRG but I don't have the money to pursue and get some of my money. Whatever they gave me is not even worth $1,000.00 BEWARE!!!! There are lots of scam artist out there. read more

He will up charge you, take your money, make you promises and not keep ANY. They are unreliable, and do not believe when the owner claims it will take 6-8 weeks for a prototype. So make sure you barter, if you want to work with unprofessionals. Tyler will gladly take your money and make promises. He started off by charging me $7,000, I talking my way to $5,000 having textile knowledge. Today, he claims he does this work for $4,500, but charged me $5,000, taking $3,000 upfront. Do not work with PRG. Swindled, as the others. read more

It was a waste of funds and time. The work I had done proved to be useless and costly. They seemed not to care about project after receiving payment. Beware!! read more

Overall satisfaction for me from Tyler and his crew. Me being the little guy trying to make a product, it is very difficult to get the full service from a prototype company. They took my invention form point A to point Z. From concept on paper to actuality. I worked with another company before and they just put it on paper and said have a nice day good luck. As the little guy, you need all the help you can get without having to go through multiple companies. PRG put it on paper, made the actual alluminum prototype, I tested it, and for free, made the final revisions for me. They want to bring your product to life. It shows in the way they did things for free and at discount rates for me in the very end to finish it up. I do agree with some of the other people in the length of time but perfection and greatness takes time and I did have to be patient with them. I am very satisfied with the experience and they put me in place that I expected to be in when we were done. Perfect product on paper, tested and all, and a list of manufacturers for the next step in my process. read more