Always a great experience!! Matt knows his shit…read more I have a fancy Scion xB 2005 with 256,000 That rarely needs service yet when it does Matt will diagnose and deliver repaired within hours. Seriously the only place in ptc I trust.

I just picked my truck up. I picked them because of their reputation. It did not disappoint. The…read morework looked like the accident never happened, and they worked with me on every detail that I had. I couldn't ask for a better place to rely on

Awesome service!! Charles and his crew are the only ones that will touch my vehicle. They really…read moreknow their stuff and do fast and great work. I've never been let down because of their service and would recommend them to everyone!!!

Sams Club tire shop, screwed up two lug nuts/wheel studs badly. another shop tried to get them off,…read moreno luck. literally had a wheel that i couldnt get off my car--not good if you get a flat.. Hills was referred to me by another shop, as someone with the ability to deal with this ( not a common issue, but, also not something a LOT of other tire shops can deal with ). I was both amazed at how fast it was, and how reasonable it was, to get this repaired. they let me know upfront there was a slight labor uptick, due to some extra effort/mechanical parts being involved, told me when it was ready, asked if i wanted to pick it up then, or leave it overnight ( was late in the afternoon ). I can say i am DONE with Sams Club tires.. you THINK u save money.. but.. no, not in the long run, which is when it counts and adds up. didnt mention the reason for the repair in the first place-- a nearly new tire i got from Sams, "came apart", on this rim. and when replaced, they screwed up the lugs, didnt mention it, and, i wasnt aware of it for months, until i tried to get the paid for tire rotation/balance done.. they couldnt get the wheel off.. so yea.. go with the PRO's.. and counter service/phone call/service people i spoke with-- all were more than courteous..

These guys are awesome!! They are efficient. Always getting me in and out in a timely manner. The…read morecustomer service and staff communication is excellent. I always feel so comfortable in their store and confident in their service.

First time customer at Craig's. Our leaking radiator was replaced quickly and correctly the first…read moretime with no issues. Price was exactly what I was expecting for this job, knowing there were several hours of labor involved. Final bill quoted is a cash price so there is an additional credit card fee if you use one. Just know that going in, and save a little at pickup. Very happy with the service we received and we will be a repeat customer, if needed, in the future.

A local "Corporate Chain" Tire Repair Shop recommended complete brake overhaul for my front and…read morerear brakes, plus two new tires. I had Craig Automotive look at my car, and I only needed front brake pads. Extremely honest and will do their best to get you in as soon as possible. They saved me $1100 on one visit...They are the only place I will take my vehicles

This is best auto repair shop I've ever experienced, they know you by name when you walk in. That's…read morethe best feeling ever... Danika is so personable, Chase is very knowledgeable and knows his job. Joey is a sweetheart and very friendly. Anything you need to know they are able to provide. My car was serviced and returned the same day.

Went in for Oil change/filters and check tire pressure on all 4 tires. Service was good…read moreprofessional and friendly HOWEVER the tire pressure in the tires was NOT completed. Overlooked. Oil change good. Front desk was very helpful and friendly. Great value for services rendered.

Very personable and helpful team. They did a thorough check on my BMW and I felt confident with…read moretheir work! Location is convenient and the lobby area is very clean. I'm definitely going to be a regular customer!!! Thank you for the quality service!!!

You guys know how stressful it can be when your vehicle breaks down, especially when you don't know…read morewhat to expect! I was recommended this place and it is now my new spot to get my car fixed! I drive a Lexus GS350 and this car can't go to just a regular shop! I'd been told one thing was wrong by a dealer and as it turns out, that wasn't the case! I spent $100 rather $1097 which was the quote from the dealer!! They are professional and thorough!! Check them out!!

Great Service if you need to have any work done go see Tommy Stark in service. I have a 2023 F-150…read moreand they have taken great care of it.

I was informed that I could bring my truck in for a recall repair without an appointment. Since I…read moreknew the service department opened at 7:30 a.m., I arrived shortly after 7:00 a.m. to ensure I was there early, as I have a very busy schedule caring for my mother, who has dementia. When I arrived, I was unsure where to go. I entered through the service entrance and went to the building marked "Service Here," with an arrow pointing toward the door. However, there were no signs indicating where customers should park or line up before opening. An older gentleman in a white truck, wearing a white shirt, parked next to me. I politely asked if he worked there. After asking twice, he replied yes. I then asked where the service department was, and while pointing toward the door, he responded in an aggravated tone, "The door that says service." When I asked where customers were supposed to line up, he told me to park under the covered awning in a manner that was not polite or welcoming. At the previous Griffin Ford service location before the fire, customers would pull up to the service bay and wait until opening time. Since this new location has different traffic flow and no clear signage, I do not believe my questions were unreasonable. Unfortunately, this employee made me feel like I was an inconvenience and treated me as though I should have already known what to do. When I finally went inside, Heath Stephens took my information. While he handled the process, he was not particularly welcoming, and by that point I simply wanted to have the recall completed and leave. Customer service is the backbone of any successful business. A simple explanation such as, "Yes, park under the awning and come inside at 7:30 a.m., and we'll take care of you," would have made a significant difference. Instead, I left feeling disrespected and unwelcome. I hope you will take this feedback into consideration and work to improve the customer experience for future visitors. I'm very disappointed. Jamie E

Absolutely TERRIBLE customer service. I was told I needed…read moreto schedule a time to have brake pads replaced and I generously agreed to wait 2 WEEKS to bring in the vehicle. I arrived before 8am and by 5pm they provided the excuse that they didn't have time to even look at it. Why in the world would you advise the customer to schedule the service, plead to give the shop 2 weeks to honor the commitment and then NOT honor it at all and provide no real reason out side of BAD MANAGEMENT. If you cannot honor a scheduled service then why would anyone allow you to work on their vehicle. Great opportunity to open another auto shop in Jackson, HUGE demand.

The owners employees are all very nice, very helpful and can usually almost always answer your…read morequestions, even if they can't do what you need themselves