We have such mixed feelings on this hotel. We stayed for four nights…read more The hotel itself is very nice - clean, modern and beautifully appointed. The rooms are also very modern, well appointed, well maintained and spacious. Then, there is the location. It couldn't be more perfect, with great nightlife and the cruise ship harbor RIGHT THERE. And the views! The views of the harbor are spectacular! The staff at the hotel is so polite, anxious to please and cheerful. You like them instantly. The problem is that none of them communicate very well in English, (surprising, given that this is an English speaking country), and they are just not very good at their jobs. We had requested an early check-in and, when we arrived, they noted that, told us our room was ready and "just needed inspection" and to have a seat. They would text us when the room was ready. Great news! We had not really expected that they could accommodate our request. Well, we sat for over 4 hours. We checked in, several times, but tried not to be pests. In the end, it turned out our room WAS ready, but the desk forgot to text us . . . giggle, giggle. Then, there was the completely incompetent concierge. We asked about dinner spots nearby. We were a short walk from the major harbor nightlife area . . . as we found out later . . . and he never told us that! We'd just arrived. How were we supposed to know? We asked about a restaurant we had seen as we entered the wharf. He didn't know about it, but told us he would make a reservation for us and to please let him know what we thought about it. When we arrived that evening, they were closed for a private event and had no record of a reservation. He clearly never called. We often enjoyed cocktails or beverages in the beautiful hotel lobby. You had to point out what you wanted from a menu . . . and forget about extra requests like "a lime" . . . because the very pleasant cocktail staff did not understand what you were asking for and had no idea about normal cocktails. Having made these observations, I have to say that we had a wonderful stay and were pleased with our hotel choice. You just have to have the right expectations. And, the "Opera in the Lobby" was a really nice touch!

We loved our stay here. The location was perfect to walking to great restaurants and catching…read moreferries to other amazing places. Our room had a huge patio overlooking the harbor. The bed and pillows were very comfy. Cleaning service visited daily. Our room was clean and had ample space for our luggage. The shower was super hot. We loved the staff. I'm not sure I have the name right, but it might be Yoso, he was the main desk person - he was amazing. So welcoming. He gave great tips on local places. When we forgot our key, he quickly got us access to our room. Fantastic service. We ate breakfast each day in the Fish restaurant. Excellent food and service. Great stay.

Location and views alone are 5-stars. Booked my trip back in December. To gain more airline points,…read moreI booked the hotel through the airline portal. After reviewing the map of the Auckland central business district (CBD) and where the Sky Tower was, I knew I wanted to stay by the harbor, with a view and reasonably priced. That's when I came across M Social Viaduct Harbor. From Google Maps and looking at YouTube videos, the hotel was in the midst of it all. My first encounter with them was a few weeks earlier when I learned that M Socials last check-in time was midnight. Unfortunately, because my flight was schedule to land at 9:45 pm, having to get through customs and waiting for Uber, we'd be cutting it close. So I emailed M Social and they assured me that we could check-in after midnight, no rush since they knew how long customs could take. What a relief. When we got there, a little after 11 pm, I was told our room was upgraded to the 12th floor which is the highest floor. I was told "The harbor view is great up there." And it is!!! All the rooms face the harbor and all rooms have a view!!! The higher you are the better the view. And when we got to our room, we had a signed card from the employees along with Easter candy because I didn't realize it was Easter weekend when I booked our flights. The room was clean with modern and youthful aesthetic. And the price? I can't believe it is one of the least expensive hotels along the harbor. It was between $129 - $189/night. Of course, Weekends are higher price. And, laundry is free. We just had to pay for laundry detergent. No dryer sheets in Auckland, though. People in NZ said I had an American accent. But they're the ones with accents... lol. Auckland is also a melting pot. The front staff were mainly Filipino, Vietnamese, and Chinese. So they had their native accent along with the English accent. But everyone was so kind to us. And they have a restaurant that is open for breakfast, lunch, dinner, and late night socializing. Although we only had apps and drinks, the food was really good and non-alcoholic drinks were refreshing. As much as I want to gatekeep M Social, I also want to praise the staff members and hope everyone can enjoy your time staying at this wonderful establishment.

It's located in a very convenient location to a bunch of shopping and the viaduct. No one was by…read morethe hotel door to help us with luggage and when we checked in, the staff members seemed distracted while checking us in. The room is clean and bright. The gym is quite small and had one broken treadmill that didn't have a sign so I'm not sure if staff are aware of it. Our rooms didn't include breakfast, but we were excited to try it. We ended up disappointed because the hostess gave us two menus and told us to sit anywhere. There's prices for a la carte and buffet and we opted for the buffet and just went up to get food. A staff member stopped us and asked if we were doing the buffet and then told us she'd bring us the bill so we could sign our room. It felt like maybe a staff member should have brought us to our seat and asked us what we wanted to prevent being stopped at the food counter and having guest and staff play a guessing game. The breakfast selection is mediocre. Another table was sat and the staff member who stopped us was quick to go to their table and explain the menu choices to them so I'm not sure if it's a lack of consistency or if they need more staff during the breakfast shift because it seemed like it was just her and the hostess working. Staff was also slow to clear tables.

Great location near good restaurants and Queen street shops. A short 15 minute walk to the harbour…read moreand nightlife. Efficient staff and garage parking are convenient. They do a great job of greeting past guests. Clean rooms and comfy bed, though on the soft side 24 hour gym is well equiped for cardio and weight training, along with a sauna. Breakfast buffet is a highlight with omelette bar and barista coffees included.

We left the airport and went straight to the hotel... They were so accommodating... no waiting …read more.. checked us right in... the staff member gave us suggestions and directions to see various places in Auckland... Room was great... the hotel is very busy but cool...

Very comfortable hotel in a good location with friendly and helpful staff. This hotel offers music…read morein the lobby. We saw two different people playing the harp. They had a character dressed in costume. Free cotton candy made for you. Their restaurant Eight is five stars for everything they offer on their buffet. Everything is super fresh. I don't normally like buffets but this one is superb. We ate breakfast and lunch there. I thoroughly enjoyed the heated swimming pool, hot tub and sauna. Unfortunately the steam room was closed for maintenance on the only day that I had to enjoy this so I couldn't try it. Overall a very comfortable premium 5 star hotel. Thank you!

Internet/ wi-fi - horrible, many areas of hotel have no signal…read more Breakfast - basic, I've definitely had better and if you want your coffee to go they charge $6 for takeaway. Room - definitely not luxury but decent enough. Location - about a 15 minute walk to city center but the hotel has a shuttle if you're not in the mood for walking. Spa - overall great service and you can enjoy the amenities with spa service. I enjoyed my facial and massage and loved the lounge area to relax afterwards. All in all, for the price the hotel is ok. I wouldn't go out of my way to stay here but if you get a good deal I wouldn't pass it up.

Decided to escape the summer heat in Hawaii for a beautiful winter wonderland in Auckland. We were…read moreonly visiting for a few days. Decided to stay at Grand Millennium because of the price and location. Everything was very easy to walk to and convenient. The staff here was very friendly. I loved how comfortable the bed was. My all-time favorite thing about this hotel was the bathroom. Because it was so cold outside, it felt amazing to come back and soak in a nice hot bath. I did have an issue at the end when checking out. The billing they provided me was incorrect. But after contacting the hotel the bill was corrected.

Getting off the Holland America cruise ship in Auckland I was sooo sick, not sea sick, multiple…read moreupper respiratory infection sick. I hailed a cab which wisked me and my luggage to this lovely location with the nicest front desk staff who worked diligently to get me to a room as quickly as possible. Let me add here I was at the hotel at 9:30 AM and the room availability was 3:00 PM. Yes, I actually planned to check in and leave my luggage to tour the city....best made plans, I didn't plan on getting ill. It did take a couple of hours but I ate a great breakfast, drank several cups of coffee, a liter of sparkling water and tried my best to remain in an upright position in the lounge. The concierge tracked me down and escorted me to my lovely room before noon. I was pleasantly surprised by the furnishings and quality of the hotel, don't get me wrong I don't do cheap by any stretch of the imagination, but I assumed the first available room wouldn't be the one I reserved. Great king bed, soft pillows, huge TV that I never used, desk, bar, refrigerator, hot water pot....bathroom with a huge soaker tub, separate shower, double sink...I was impressed. Then I started reading the room service menu....oh yeah I was thinking I could camp here and never leave. Since everything converted to NZD from USD the prices were cheap by Hawaii standards. The restaurants and room service were top shelf. The staff from concierge to bellman were fantastic. The check-in staff were awesome. This hotel is five star all the way.

This stay was a reminder that you don't need over-the-top luxury to get everything right…read more The location is spot-on, just off Queen Street, close enough to walk everywhere but far enough to escape the constant buzz. Sky Tower, great food, shopping, and transport are all within easy reach. The room was immaculate, modern, and incredibly comfortable. The bed deserves special mention, excellent sleep every night. The room was impressively quiet given the central location. Everything felt thoughtfully designed and well maintained. Service really stood out. Staff were consistently friendly, professional, and genuinely helpful, from check-in to checkout. It felt welcoming rather than transactional, which makes a big difference. This hotel excels at the fundamentals: comfort, cleanliness, location, and service. No gimmicks, just a well-run operation that delivers exactly what travelers want. A flawless city stay. Comfortable, calm, and perfectly located. I wouldn't hesitate to stay and again and would confidently recommend it to anyone!

Terrific experience - staff were in their game every single day - cheery, attentive, and helpful…read more The restaurant was well staffed and breakfast was delicious. An advantage of staying in a hotel with no pool - fewer children running loose, yay! The views from our room on the 19th floor were exceptional. An easy downhill walk to the ferries; many diverse food options nearby.

A very nice hotel with many amenities from restaurants to the pool area etc. nicely appointed with…read morethought.

Very nice clean hotel. Staff very friendly and helpful. Good central location to all restaurants…read moreand activities.

Stopped by for afternoon tea. The estate had quite the view of the rolling tropical hills and of…read moreAuckland at a distance. Tea and food was very nice- our bellies were full by the end. The hotel portion seems to be high end and even has a helipad for guests. Parking was free and the drive was about 30 min from downtown. If you need a bit of an escape, this would be a good option.

As the Maid of Honour, I organised high tea for my sister-in-law this past weekend. I changed the…read morebooking a number of times during the process (why are groups of ladies so difficult to organise??) but the staff at Waitakere Estate were always lovely and obliging. The location is lovely with breath-taking views and at $32 per person, their high tea is the best value in Auckland AND even available during winter! The food was great, I had my own vegetarian stand with lovely sandwiches (that focaccia though) and sweet treats. Their tea menu could be a bit more varied and intensive, but everything else was great. The girls and I had a wonderful time and even wandered through the lawn after our meal for some epic photos. I'd definitely return again!

This hotel is luxurious and has a relaxing calm atmosphere. it's in a business area so on the…read moreweekends it's a ghost town. service was great and my room was spacious. we ate at the restaurant for dinner and breakfast, food was delicious. I would recommend that they add chicken or lamb sausage to the menu for people at don't eat pork to have more options than smoked salmon. The hotel is located by the harbor so the views are excellent on a sunny day.

Three stars is definitely the most I can offer, but that rating suffers due to the one main problem…read moregoing on here. Very nice facility in a fantastic location, especially if, like me, you're going straight from here to a cruise ship. Kind and thoughtful reception staff. I had food at the restaurant and the cafe, the latter of which was particularly cute. Oh but I did love the Eggs Benedict in the restaurant. I was here in the summer (February 2025) and the air conditioning was out in the entire building. And not just "we'll have it up and running in a jiff". They had emailed me a month earlier to warn me about it. It seems like no-air-conditioning is part of their long-term expectations, and it is NOT comfortable. Way less swanky hotel chains would find it absolutely shameful to resign themselves to a fate like this. I would only consider staying here in cooler months.

Where to start! The room was perfection. We originally wanted to stay in the boatshed accommodation…read morebut they upgraded us free of charge to the bridge room-- which was absolutely incredible! The view was simply unreal. The accommodation itself was cozy and huge, with your own fireplace! From the bed and pillows to the lovely bathroom, it was also perfectly thought out, efficient, and just want you need on a quick two day holiday. The staff was incredible and amazing to chat with. We enjoyed speaking with every single employee who takes pride in what they do at the boatshed. The food was also perfect, the first night a lamb dinner was perfection, and the best thing we've eaten so far. Breakfast included was a cherry on top. The proximity to the beach is unbeatable and we enjoyed a swim early in the morning before we checked out-- a completely empty beach too! Plus it helps that the boatshed supplies you with the beach materials you may need as well. Lastly, I had a painful bike accident and when I got back to the boatshed, Barbara was quick to assist, giving me antiseptic and calling the local medical center for me. They truly care about their customers! I can't wait to come back again. Thank you Jonathon for a lovely stay!

Welcome home to paradise! From the instant you arrive, you are met with warmth, comfort,…read moreattention, a gorgeous view and delicious food. Rooms are beautifully appointed and probably the most comfortable bed EVER. The staff all go all out to make your experience the best. Be sure to also ask to be connected with Chris for driving, wine touring, etc and you'll have an experience you'll smile about for the rest of your life. Can't wait to come back!