I was there for over 3 weeks. The best care. The best therapist. I highly recommend itread more

A great place for inpatient rehabilitation. The staff is very professional and very experienced…read more The facility is impeccable. Would recommend to anyone needing rehabilitation treatment and therapy.

Incompetent nursing staff; not compassionate or caring of patient unless they have personal…read moreconnection or no work is involved. Totally ignored my mother who was their on respite after having a stroke; admitted her on a Friday and I had her discharged home on Sunday. I will forever live with guilt for having exposed my mother to this place from hell. Can't give any rating because it would be in the negative.

My Mom was is this facility for rehab after her stroke. The rehab is excellent! (thanks Lydia) The…read morerehab nurses are extremely tentative and super friendly. Mom received intense therapy 5 days a week, for multiple times a day. This was the best therapy after a stroke. Even in the mist of this major pandemic, she continued to receive excellent care. We are proud to say, she graduated from rehab today. We can't thank the staff enough for making her stronger to leave the facility. The administration here is awesome! The director of nursing (don) addressed everyone of my concerns (And I had a lot) and always let us know how much she cared for us and our happiness. Jo is the mother of the place, she surrounds you with comfort and ensures your happiness. Robin welcomes us while we were in the hospital and continued to make sure we were happy. Jamie made sure I got my nanny cam hooked up so I could check in Mom every day (multiple times a day). The RN nurses take calls and answer questions. The CNAs are HARD WORKERS and should receive medals for all they do. Don't get me wrong, there are some better than others. But for the most part, they do there best. A couple of the CNAs formed a special relationship With Mom, especially Renee. The facility is clean, the maintenance guy (thanks Mike) fixed anything that went wrong, the kitchen handled mom's special diet and always made sure she had OJ. They handled all her Landry needs, showered three times a week) this place sure took care of my Mom and we will be forever thankful. If someone asks if I'd recommend this place, hands down I would definitely say YES. If you go, meet with administrator, get a nanny cam, and visit a lot (once things open back up). Thank you Colonial Oaks!

Visited my Uncle these past couple of days and was amazed by the kindness and caring spirit of all…read morethe staff--and I mean that all the staff. From the housekeepers, to the nurses, to the providers everyone was amazing! I wish that we did not have to meet these amazing people under these circumstances, but I am so glad that they took great care of my uncle and family!

Extremely Disappointing…read more After being a customer here for more than three years, I'm done. The customer service has become rude, disrespectful, and completely unprofessional. Especially Brandi jewell Instead of listening and helping, certain staff members speak to customers as though they are giving orders and act as if basic concerns are an inconvenience. The pricing and billing practices are also frustrating and poorly explained. Customers should not have to fight unexpected charges or struggle to get clear answers about what they are being billed for. Other reviews describe similar billing problems, which makes this seem like an ongoing issue rather than an isolated mistake. I also had serious concerns about the cleanliness and safety of the facility. When people are paying for a health and fitness facility, they should expect a clean, properly maintained, and safe environment--not excuses. Management needs to stop dismissing complaints and start holding employees accountable. Based on my experience, I no longer feel comfortable returning. I would not recommend this place unless major improvements are made to its customer service, billing transparency, cleanliness, and management.

Love this place. Everyone here is caring and kind. Private rooms and baths with beautiful views…read morein each room. All the staff makes you feel welcome and important, with care and understanding. Building is new and amazing. Not the rehabilitation or nursing homes of old. Couldn't recommend it more highly.

What started off as good, has settled into rude employees, lack of care, and poor management. I…read moredon't care that its clean and pretty. It's how our loved ones are treated that counts.

This is in Response to Kristen P. Let's be very clear about something. I love my residents and I…read morehave never been told I was a horrible Social Worker and have no empathy or care for their needs when thats all I do. Wow just wow! The person that wrote that comment barely worked and when she did she was late. I tried to train her and every time we would make progress she would call out. But yet she was still welcomed. Im just disgusted at that comment. Kristen P. wrote that comment as an excuse for her insubordinate behavior as the assistant social worker. To try an destroy our character at the Heritage Manor Stratmore is an absolute disgrace and below the belt. Shame on you.

My mom has been at Stratmore for almost 4 yrs. I wasn't sure that this was the place for her when…read moremy sister admitted her but I have since had a change of thought about it. Mom has dementia, and on quite a few occasions I've had to go to the staff for help in reaching mom by phone. The staff has been there for me every time. Never once was I made to feel like I was bothering them or asking for more than I should. They love my mom, and even gave her a very sweet nickname. When I go to visit, it seems like ALL the staff know mom by name and nickname Of course momma wants to go "home" but she is happy there when she's not lonely for her family. I have had one issue with management in almost 4 years and I think that's pretty good . I would recommend you check into Heritage-Stratmore to see if it would be a good fit for your loved one!

Great customer care! Clean facilities and excellent physical therapist. A great place to get…read morebetter. Everyone was friendly and seemed happy to be there.

The day you are admitted you receive no therapy. The second afternoon you are evaluated but no PT…read more The third day nothing. You receive no PT on weekends. Some days you do not get but one PT session. You don't not get PT on your last day. Most people are limited to two weeks at facility by insurance due to cost. So in the 10 working days you are there, you are only active 6 of those days and if the skip 1 of the 1/2 days (or more) you're down to 5 or 6 days. Bright side.... Beautiful facility and the majority of staff are great with exception to one old crotchety nurse. Oh, I forgot, the food is atrocious.

I have used NRG for all of my physical rehabilitation needs for over 10 years and they have never…read morefailed to be anything other than professional and have always taken care of my needs. The staff and therapist are always friendly and knowledgeable. I have been very impressed that they never stop researching new ways to provide services and obtain additional certifications to meet the growing needs of their patients. I have always recommended them and will continue to do so!

From the owner: We offer aquatic physical therapy along with traditional land base therapy. We do sports medicine,…read morepre-post surgical rehabilitation, joint pain & muscle rehabilitation, CranioSacral Therapy, Graston Technique, work related injury, Functional Dry Needling and back program for those suffering debilitating back pain.

My father briefly stayed here as he recovered. They offer private rooms and good service. The smell…read morecould be better I hate the strong urine odor throughout the facility. The night time CNA are very unprofessional and unwilling to do there jobs without being instructed.

This facility is a well-oiled machine and manned with highly qualified, motivated staff, and…read morequality equipment !! Every PT session was specifically tailored to obtain the best possible outcome and successful recovery from surgery and/or injury. Office staff are fantastic and know the insurance system very well. Scheduling, billing and co-pays were a breeze !! Overall score of 10+

From the owner: Being a family-owned business has its perks. We have the ability to provide extended hours,…read moreflexible payment plans, and many other accommodations to meet patients' needs. We treat each patient as if they're our own family. We prioritize building a relationship with our patients to ensure their therapy experience is not only effective but also enjoyable.

They do not offer massage at Benton Physical Therapy- called as it came up saying massage therapy &…read moreit was close by