I am a lifelong renter with a strong rental history, so this experience was extremely disappointing and frustrating. I submitted an application for a home with this company on Friday. At the time of application, I provided my 2024 and 2025 tax returns, as their website indicated those documents were acceptable for income verification. On Monday morning, I was asked to provide additional paystubs. I promptly communicated that my husband had pre-scheduled meetings that morning, but that I would submit the requested documents as soon as possible--likely later that afternoon. I also explained that I had just had surgery but I too have income (pay stubs) I would get to him. Before I was even given a reasonable opportunity to provide those documents, my application was denied. The stated reasons for denial were credit rating and insufficient income. This does not make sense, as our household income exceeds the required 3x monthly rent. Additionally, their website clearly states a minimum credit score of 600 and indicates that co-signers are accepted if needed. When I asked about utilizing a co-signer, I was told "no," which directly contradicts their own published criteria. What is most concerning is that the application process was not fully completed before the denial was issued. My current landlord was contacted to provide a rental reference at 10:18 AM, but by the time she began completing the request later that afternoon, I had already been denied. One of the denial reasons cited was "lack of sufficient relevant real estate account information," yet they did not allow adequate time for that information to even be submitted. I have rented consistently since I was 20 years old and have never defaulted on a lease. To be denied for lack of rental history without giving my landlord the opportunity to respond--is both inaccurate and unacceptable. I understand that not all applications are approved. However, if an application fee is required, there is an expectation that a fair, complete, and transparent review process will be conducted. In this case, that did not happen. The decision appears to have been made prematurely, without reviewing all submitted or pending information. When I attempted to seek clarification, the representative I spoke with (John) was unhelpful and unable to address these inconsistencies. At this point, approval is no longer my concern. I would not feel comfortable renting from a company that does not follow its own stated policies or allow applicants a fair opportunity to complete the process. I would strongly encourage this company to review its application procedures for consistency, transparency, and fairness. I would also appreciate being directed to someone in a supervisory or management role who can properly address these concerns. read more

This place also has town homes. it was impossible to get a call OR email back. Needs to be updated. People before us cleaned carpet prior to moving in. Lived there 5 years and they had us clean carpet instead of pulling. SO gross. Cheap!!! Unprofessional! Poor lawn care. Bushes would cut legs as walking through walkway. In the fall leaves would pile up to shins. Neighbors and I took matters into our own hands. read more

Worse property management be warned they completely disregard the safety of their tenants, I had black mold growing in my ceiling from it leaking and flooding my house several times, I was with out heat in below freezing conditions for over 3 days, I had no stove from October -January. please find Another home for you and your family this one will be a nightmare read more

HORRIBLE!!!! I was a renter with a different company and Premier is now the new management company. I was with them for a yr and half. I called repeatedly about the air conditioner, the pests under the home, and each time I received a text saying " its the weather there is nothing we need to do" and closed out the request. When we moved into this location: the floors were NOT cleaned, the fridge and stove had rust all over them, the bathroom tub was SO gross, it looks like no one had cleaned it in years. There was trash in the back by the shed, and back door. But yet when I give my notice I am told to make sure everything is pristine. I had the floors professionally cleaned, I moved out in the middle of the month and took the additional time to make sure EVERYTHING was cleaned. Then...after calling SEVERAL times to get an update on the deposit. I am told that there was a pet odor..." i had a pet, i paid the deposit" and yet they get to keep my deposit??? WTH...How can they keep a deposit on carpet since I paid the deposit??? If anyone reading this could fill me in that would be great. Not only did I pay First, Last, Pet, and an additional deposit for Dual Citizenship...I don't get any of it back??? read more

Of all the places I've rented from in the past, this is definitely not my favorite. The property I lived in was originally one big house that was split into two apartments. My upstairs apartment was not designed well whatsoever. Crooked floors, broken sink and shower handles, leaking pipes, windows that were SEALED SHUT, no ventilation in the kitchen/above the stove, and poor service maintenance to the air conditioner. During this past summer my AC broke and was out for a total of 3 MONTHS. After numerous calls to the office, which NO ONE ANSWERS EVER, I had to buy and install my own window unit, AFTER I had to cut the windows open with a knife because every single window in my home was completely sealed closed. I called and reported every major and minor issue with the home multiple times to management, and my calls were never acknowledged. I even left messages for the president of operations voicemail. It's been a frustrating environment, and I couldn't be happier to be moved out. read more