Posted this on Google and just copied and pasted it. This review is for their Gilbert location, but they don't list it here and I want everyone to know about this owner. Dang! Where do I start!? I'm a martial arts dad, but found it difficult to teach my son and daughter myself, so I found Premier Martial Arts Gilbert. The Sensei, John, is (was) AMAZING! He's definitely a person I would follow wherever he goes, even if it's to Tucson! Seriously. The dude is that good with people and kids! Everything was great at first, then a new manager came in (Jacob, I think). All I know is that things went downhill from there! They USED to have a wonderful program director named Jessie, but shortly after this Jacob guy got hired, she left. Okay...perhaps a coincidence. Then they implemented a "studio enhancement fee" that wasn't part of MY contracted payments (yes they will try to lock you into a three year contract...tell you you can leave any time, then bend you over when you do!). Okay...it's a brand new freaking school! What is there to "enhance" other than the owner's (who I've never even seen or met) bank account! Then they brought in a gal named Ashley to take Jessie's place (good luck filling THOSE shoes)! This little lass (and Jacob) have a feeling about them like a used car salesman! She will tell you anything she THINKS you want to hear in order to grab your money! She pretends to give a darn, but all the parents could see through it and I can't think of even ONE parent who liked or respected either of them. On TOP of it, she always smells of a certain substance that became legal in Arizona a little while ago (I'll say "allegedly", because she may not have been using at the school, but certainly beforehand to smell like that). NOT AROUND MY KIDS! One of the dads I became friendly with is a cop in Phoenix and he said he's around that all the time with his job and can TELL! Heck, he's TRAINED to notice these things! Their wonderful Sensei John JUST walked away without notice. Man...this guy is so even tempered and patient with the kids and parents, that I can't IMAGINE what they did to make a guy like that so mad he'd walk out! But I can put two and two together and it all points to management and owners. Told them we needed to leave and tried to get a refund, but guess what? All of a sudden, NOPE! You're under contract to stay (not on you life)! They had a sale a while back and we bought some items to support Sensei John, that was about 4 or 5 months ago! They were happy to take my money, but I didn't see one single item that I ordered. Poor Sensei John kept telling us that Ashley and Jacob ordered everything and they said it would be in the following week. NOPE! They lied to their own SENSEI! I just think it's weird and a little fishy that Sensei was going to bring some of these issues about the sale items not being ordered (probably amongst other things knowing him) then he leaves soon after! Hmm! WE left! Sounds like quite a few others did as well because I drove by and there was nobody in class. The place went from packed classes to NOTHING! Bottom line, LOL, sorry it's so long. DO NOT GO HERE! I heard another one of their top teachers is leaving as well. the smart ones are abandoning ship. So did I and I suggest you don't even BOARD! Sorry for the long review, but I'm a little mad. Tried to call to complain and THEY ARE GHOSTING US ALL! Buyer BEWARE! read more