Where on earth do I start? Just going to state the facts because this is a very emotive subject at the moment which just upsets me every time I think about what we've been subjected to and that we paid a hell of a lot of money for it: 12 months to get to actual completion. No building regulations approval progressed until I found out 6 months after build and progressed myself. The Company lied about applying a visqueen product instead of dry-lining walls (change of contract never agreed with me) Window put in the wrong place Used my own bricks which do not match the house brick (without my consent) Finish is poor, plumbing needs re-doing Customer service is poor. Staff are rude and intimidating, their attitude is not customer focused. The only positive is the kitchen is finally finished (not to my original specifications though) but they then tried to charge me for putting everything right. If I knew then what I know now I would never have used this company. If any one wants a more detailed list of what went wrong feel free to contact me. All in all a very stressful, extremely expensive way to be treated like crap. Ok so Monday 3rd June 2013 I receive a voicemail from The company's MD who is disappointed that I didn't mention in this review there was over a thousand pounds worth of what he calls betterment work that was not on the original contract and that I am not being honest which will damage his company. So let me be honest here and let the facts speak for themselves. The extra work they agreed to do (without mentioning they would then try to charge me for it) was to make good the work completed by their contractors. At the time I was impressed that they were going out of their way to put right some of this work, but imagine my surprise when a few months later the MD turns up to my house with a bill for the remedial work!! And intimidates me into signing a bit of paper to say I would not take this matter further... Even after knowing I had just been released from hospital with a suspected compressed disk in my back. I have posted some pictures of the work so you can see for yourself and make up your own mind as to whether I've been complaining unnecessarily. http://s1334.photobucket.com/user/Rj221076/library/?sort=.. . [http://s1334.photobucket.com/user/Rj221076/library/?sort=3&evt=email_share&page=1 ] So it's now October 2015 and I've just spent the last 12 months taking this company through the small claims court to get the money to put right the things they didn't bother doing which they lied about. The company decided to get their solicitor involved. In a small claim!?? Isn't that the whole reason for the small claims process... It's supposed to keep solicitors and their extortionate costs out of the process. Anyway they decided to contact the local builder who I had prepare a quote for the remedial work that needed doing (put the window in the right place and dry line the walls) which was presented as part of my claim. The builder couldn't recall doing the quote (it was 8 months ago) and asked for my name and address. The MD and his solicitor proceed to tell the court that this guy doesn't know me and never did a quote for me. They were very convincing. But Apparently after contacting the builder, thats not what the builder said to them. He actually said he didn't recall the quote but would check. This was mysteriously left out of the solicitors version of events. I was asked by the solicitor if I had ever met this builder so I said yes. I was asked to think carefully before i answer because they knew the builder didn't know me. Now I'm questioning my own sanity! I change my answer to No and wonder why I said yes. It doesn't dawn on me until 2 days after the court hearing that yes I have met the builder - he came to the house and did a quote for some building work that I wanted. The case was dismissed because the judge did not believe that I would ever be intimated by someone and therefore because I signed a piece of paper (which was full of incorrect information) then I had no case. It makes no difference that I was treated like shit, lied to, intimidated and ripped off. Interestingly since the solicitor managed to intimidate me into changing my first answer about the builder which was true.. It Actually shows that I can be intimidated by someone given the right circumstances. Make up your own mind about this company. All I wanted was an apology and a small refund for the work they didn't bother doing. I would have settled for that in 2013. But the way I was treated and the intimidation I received along with other actions since, including lying in court, just continue to back up the whole ethos of this company. The customer is clearly not important. I spent £26k with this company, so yes I expected much more than I received. read more

"CREATING YOUR NIGHTMARE" should be Premier Kitchens motto. Our personal experience has been a nightmare the kitchen installation commenced on 16th May 2014 finally finished 10 weeks later on 25th July 2014 we was told installation would take no more than 5 days. We had so many issues with faulty products and too many individual items to list in this review which had to be remade or re ordered approx 15 in total an example was faulty worktops the one we now have is the fifth one Premier sourced and the 3rd one to be installed in our home. We have had 10 weeks of stress, frustration, disruption and upset, there have been other issues with Premier practices, however, I have chose not to state these at this time. This installation has caused us to delay other projects we wanted to achieve in our home. I have wrote this negative review today which is 5th Aug 11 days since completion I have given the company chance to maybe contact me to discuss our feelings now since installation finally complete but no contact !!!!!!!!!!!!!!! I have emails and letter communication prior to final completion and expressed my upset and frustration to Mr Forsythe a comment received back from him was that he hoped in time "the longevity of the installation would be forgotten" Unfortunately for us the expectation of the promised package we purchased and what we experienced was extremely poor and the £money we paid was a large part of our budget and now our personal feelings towards our kitchen are just negative and it is no longer the special project and Dream that we wanted. Premier Kitchens would not be a company that I would ever recommend to anyone. read more

We recently had a redesign of our downstairs living space with our dining room and kitchen knocked into one. After approaching a number of kitchen companies we were surprised how many were not that interested to help or advise as we were looking at some structural work to extend our new kitchen. Following a recommendation from some friends we came across Premier and I must say they were a joy to work with from start to finish. The staff were full of ideas as to how our new open plan living space could look through to minimising the impact of having no kitchen on our family during the build and finally to ensuring we were happy with everything - and I mean everything - I am a stickler for detail - before signing off the job. They provided the total solution by managing all of the project - builders, plumbers, tilers, electricians, gas engineers and finally kitchen fitters which really took the hassle out of the project - we had one point of contact who would answer any of our questions. A few weeks after the kitchen was installed we had a fault with the hob not working correctly - a call to Premier and they happily liaised with the supplier and a fitter came round to fix it within a couple of days. I have replaced kitchens in our homes three times over the last 20 years using a number of different firms - I would recommend Premier as the best by far. read more

Unfortunately, i'm yet another unhappy customer. What I was told by the salesman in no way matches what i was told by the surveyor or what has actually happened. I was initially told it would be done in a week (just a small kitchen and some plastering), the surveyor ummed and aahed and said they never give completion dates and in the end it took weeks and weeks of stress and us continually ringing and emailing to get it anywhere near completion. The work is poor quality and nobody takes responsibility for anything actually getting hold of someone on the phone takes a minor miracle and even then you can't get a straight answer. I've been asked to pay extra for basic items i thought were included, I've taken days of work for nothing, my complaints have been ignored and i've given up all hope that i will ever be able to enjoy what is supposed to be my dream kitchen. I wish i hadn't bothered, this wasn't the cheap option and I feel completely ripped off. Reading through some of the comments on here, i have to say i have even less hope -in my opinion the MD needs to have a long hard think about who employed the staff he is now basically blaming for everything and who allowed their poor performance to leave customers like me so disillusioned. As i said, no one takes responsibility and in my experience that attitude usually comes from the top down read more

We picked Premier for our new kitchen entirely by chance - we happened to be passing their Cambridge showroom. We hadn't read the damning reviews before we ordered, and I admit we would probably have thought twice if we had. However, I have to say that we have absolutely no regrets about choosing Premier, They were efficient and professional, and they did what they promised, when they promised it. The staff were all friendly and happy to give us their mobile phone numbers. Kenny and his son Duncan did the fitting diligently. Nigel the gas fitter turned up exactly when needed. The worktop fitted perfectly, despite having some tricky angles. The result, whilst perhaps not the cheapest, is of uniformly high quality. We organised our own tiler (we have someone we trust), and Premier dovetailed in well with him. Special mention should be given to John Redman, who did the onsite planning without any errors, in a kitchen full of people, with a laptop that decided to do a major upgrade while he was here. In summary, though it's clear some people have had a different experience, for our part, we are very pleased with the result, and will have no hesitation in recommending Premier to our friends. read more

My shaker kitchen in beautiful partridge grey & my sensational on-trend bathroom were both installed by PK&B in November 2017 by a great team of highly skilled craftsmen. Nothing was ever too much trouble to or for them. They showed great respect for the fact that I was still living in my house during the "remodelling!" Importantly, of course, the work was completed to timescale and to the agreed budget. I particularly liked the fact that PK&B project-managed the entire contract from start to finish and provided ALL the specialist tradesmen who were all accountable to the Project Manager, via myself. The kitchen & bathroom both still look as good as the day they were completed. I have been delighted with both ever since and every visitor to my house, without exception, passes highly favourable comment about the transformational nature of both installations. I have recommended PK&B to my girlfriend who is presently looking to put in a huge kitchen and several bathrooms into her house in Harpenden. I am that confident about the quality of their product and workmanship! read more

The design of the kitchen was excellent. The tradesmen were outstanding, especially the fitter Steve who went above and beyond the call of duty to solve numerous problems that occurred throughout the fit and even created a bespoke Extractor Fan housing from scratch. His craftsmanship, professionalism and sense of humour was outstanding! The surveyor caused us a lot of headaches due to his lack of professionalism that resulted in a 2 week project over running into 5 weeks. This was very stressful, especially as the fit was in school holidays. However, the management of Premier was 'fairly' punctual in looking into the various problems and did get back to me on numerous occasions when I rang up to chase certain issues. Overall, the quality is superb, the fitter (Steve) was incredibly talented (stock up on tea bags!) as were the builders, electricians and heating engineer. My only gripe was the attention to detail on the surveyors drawings causing fundamental issues and timescale to over run drastically that resulted in disappointing feelings towards Premier Kitchens. read more

We have over the last few months been looking for a replacement kitchen and shortly before ordering I came across this website and was dissappointed as I we had made the decision to place our order with premier later that week as I had known them to be an award winning company from coverage in our local newspaper I followed the advise and contacted the managing director he explained the company has over 21 years history and they install of over 900 kitchens and bedrooms each year and confirmed thesre were isolated cases of poor delivery his passion for the family business. Which both his son and wife work in was clear to see so we continued with our order we don't actually pay for the kitchen until 2104 but it was finished this week and we are both delighted although there was a damaged door this has now been replaced. Mr Forsythe did say that people who are happy don't tend to comment so I decided I would on this occasion but must admit I never have done before. Many thanks to all at premier. read more

Following the fitting of a bedroom recently by PKB which I am very pleased with. I just wanted to share my personal experience of PKB. From the recention team, to sales, team, fitters, managers, CEO, customer care team. The company is outstanding, I have informed at every stage of how the process is going. Now as in life things go wrong, that's normal in any business or trade. What's important is how the problem or issue is handled and managed. In the case of PKB you can be assured that they will effectively professionally deal with your concerns. Now I have had 3 kitchens, 2 x bedrooms, and a large office space fitted by PKB. I think that speaks for its self. I am very satisfied with the workmanship skill and communication at all levels of the business. The quality is high and in my opinion value for money. I would not hesitate to recommend them to my family or friends because I know first hand that PKBs will deliver a first class job. I am planning on a bathroom fit next from PKB. read more

We were told that installation would take 5 days, but in fact it took over 28 . This was partly due to the fitter experiencing illness. We were left with no cooker, no washing machine for over a week with the house in disruption - rubbish left outside etc etc. However when another fitter arrived he fitted the basic kitchen units in three and a half days. There were one or two small annoyances but apart from one electirical item we are still waiting for, we are just about completed. On the good side, we are pleased with the overall quality of the units, and the fact that an excellent fitter turned up who was not afraid of putting matters right, even though they were not included in his job list. He was very obliging, well mannered and smart, and a credit to the company. The customer care, after a £50 M & S VOUCHER and a bouquet of flowers, were very sympathetic to our gripes, for which we were grateful. read more

Good Quality base and cupboard Units but several manufacturing / order problems, wrong size units etc. but Customer Service and surveyor have so far been very responsive in getting all the problems resolved in a reasonable time frame! Not sure of the longevity of the Butler / belfast Sink Cabinet, my fitter strengthened it as not sure it would hold the weight including water without long term issues. Just be a bit wary of what the Sales Team try and sell you that fits in to actually what the Surveyor says you can have or will work, a slight discrepancy there, but again resolved to our satisfaction and actually cheaper. Nice bespoke wine rack and cupboard design around my american fridge as well, looks great! Used my own fitters except for the Granite Worktop so unable to comment on fitting quality of the Units by Premier fitters, but the Granite Company (not Premier) were very good, no issues. read more

I follow you on twitter so clicked the link to read the message and I'm really shocked to see these bad reviews and feel its only fair to write about my experience as it was a really positive one! My partner and I had our kitchen and two bedrooms fitted by Premier last year and have been so thrilled with the service, the product and ease of it all! We had a tricky wall to remove which was all taken care of for us as part of the service which was fantastic not having to sort different builders for the job. Everyone we dealt with was professional and friendly and helped me make choices that I was so unsure of! The process was smooth sailing and considering the amount of work we had done was kept very organised and tidy! My parents have a kitchen from Premier, they are also really happy and they are about to have a bedroom done. I will make sure they write a review aswell! read more

Showroom sales staff, surveyor and the bedroom fitters were be brilliant, however, the new bedroom experience was spoilt by poor planning, the agreed start date was delayed twice by 11 days. In addition on the start day had to ring up at10:30am to find out what was happening to be told delivery was to be between 2:00 and 3:00pm. Delivery of furniture was made at 2:45pm giving the fitter just enough time to check the inventory and arrange order of installation. Another day lost! The fitters, Tim and Vicki were very efficient and did an excellent job, very pleased with the installation and would highly recommend them as a team. Bar the planning episode it would of been 5* unfortunately it spoilt the experience. We were fortunate that we were flexible in accommodate the delays. Some customers may nor be so fortunate. read more

What a piece of good fortune we did not get put off of using Premier Kitchens by all the negatative reviews published on this website. Our experience was totally positive and completly opposite to most of the reviews we had read. From start to finish we were supported by the team at Premier and the end result is the stunning kitchen that we evisaged. Everybody we dealt with at Premier from initial contact to final installation were totally focused on providing first class customer service and satisfaction, nothing was too much trouble and minor problems were sorted out quickly and efficiently. We will have no hestiation in recommending Premier to any one who wants a top quality kitchen. Many thanks to Ian and all his team at Premier, definitely worthy of a five star rating!! Pete & Jayne Waller, Kempston read more

Do not take out the finance package as you have no fall back when it does, and it will, go wrong; do not take advice of any sales consultant who advises on iostone work tops, they are completely rubbish and scratch immediately unfortunately we did listen to the sales consultan, had iostone installed and then ended up paying £1000's more to have a 2nd work surfaced re-I stalled. As Premier Kitchens had been paid by the finance company nobody wanted to assist in putting the numerous issues right, and that was on top of 2 burst pipes created by drilling through them, delayed installation, contractors blocking up the drains by pouring plaster down the sinks, a hole being drilled through a kitchen wall into the adjoining room, and general delays in installation. read more

Great designer who helped us to produce the kitchen with everything in we wanted. Particular details paid to position of equipment and overall look of the design. Kitchen fitters were superb...nothing too much trouble. They checked and rechecked the position of fixtures and fittings and made sure that everything looked neat. A lot of care was taken over awkward things such as hiding pipes and vents to give neat clean lines. As opposed to other companies we looked into, Premier undertook the whole project which included an extension and removal of an interior wall meaning that the overall cost was kept down. The whole job was project managed it all well and we felt that Premier gave us excellent value for money. Would definitely recommend this company. read more

If you meet the owner, Iain Forsythe, stay clear! He is the owner and works from the Peterborough branch. He will spin you all their sales crap about how awesome they are. Unfortunately they never deliver on whatever you get told. The communication at the beginning is very good, but once you sign it takes a significant turn for the worse. Communication is seriously poor, people not turning up the job, all kinds of problems and they don't seem to feel it is important to keep you upto date on what is happening. Their teams clearly don't communicate which just adds to alot of confusion. I complained several times on the email addresses given to us, no-one seems to bother reading them as I haven't heard from anyone. Disgusting service, they just don't care. read more

the kitchen fitter , Steve Donald was excellent & very conscientious & did a brilliant job. W were led to believe that it would take 14 days from start date 16th feb, whereas it has taken 4 weeks. We went away for the fortnight thinking it would all be completed for when we returned. On returning we had no washing machine , no cooker & no flooring. The gas for the cooker was turned on Weds 2nd Feb only for it to disappear on the following Mon the 5th, & it has finally been sorted out today. We are really pleased with the overall quality of everything, but the customer service leaves a lot to be desired. I was fed up leaving messages not being able to speak to anybody. I have yet to receive an apology from the firm regarding the above. read more

Although I've ended up with an amazing kitchen, there were troubles on the way. Due to the lack of communication from Premiers office staff I found I was the one telling the fitters what to do, and I had to constantly chase them for updates as to what was going on when. If it wasn't for their main fitter Ian Turner then I'd be marking them lower. Ian is a perfectionist and is very customer focused. His skills to get by any unforeseen problem and deliver a quality outcome were excellent. If the office staff could take some of the customer focus and communication skills Ian possesses then they would be a pleasure to do business with. Overall, I got what I wanted, but it should not have been the customer doing all the chasing. read more