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Preferred Counseling

5.0 (1 review)
Closed • 8:00 am - 5:00 pm

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Anchored Hope Counseling - Kids play counseling services

Anchored Hope Counseling

4.2(5 reviews)
1.5 mi

Mr. Aaron has worked through so many of my troubled areas and he's been excellent in helping me…read morestand on my own two feet. Through each session, I learn more about myself and what I have to offer to the world. I learn that I can face my worst problems and fears head on. Mr. Aaron has inspired me to push myself harder than I ever thought to push my mental boundaries. We have worked through some difficult times, but he met each moment with grace. Always putting my faith first and foremost, he thrives on teaching me new ways to heal and to lean on tried and true strategies that have proven beneficial in the past. The atmosphere at Anchored Hope is extremely laid back and comforting. A quiet hum of K-Love while you wait is ever-inspiring to those with a weary heart. Complimentary water is available while you wait. The staff is especially helpful with setting up appointments so you can be a healthier, better you.

2 years ago, I would have given the Fort Smith staff a glowing 5 star review - but the office staff…read morehas changed entirely, and now I can't give anything but ONE star. Sadly this impacts the superb counseling staff. I had been a patient for years, and got well - meaning I didn't need to see a counselor anymore. isn't this the goal? I had something new come up that should take a couple of sessions with my former therapist. I do get there are legal requirements for paperwork, but I was told I had to sign off on TEN new forms, most not required my first time. One was a form that was meant for minors, and a questionnaire about abuse, fondling and the like. u wasn't supposed to be sent this form - but the fact they sent it, they were not apologetic when I brought to their attention (and worst: it was the first form I opened with NO advance warning it was a very graphic set of questions)! So after calming down, I called to have someone go through the forms - I was met with actual defensive hostility, and they twisted my words badly. I was accusing no one of anything ill willed - but they needed to know they should monitor firms better sent to existing clients. Instead it ended i could not talk to the manager because they were so defensive (why would they be)? I never raised my voice. Bur I decided if this small thing they can not say "yes, we can go thru the forms and make sure we get this right" - but instead maje accusations and get defensive, this is no longer the place for me. I know as a manager I would have taken ownership to not let this happen again. be it staff training (the phone appt person said "these are the forms I was told to give you" is not the right answer). I'm obviously 50 yrs past being a minor (who the questionnaires were for) and a former multiple year patient. They do not take this into account. the appt person said they do this if you haven't had a session in over a year, while the manager said "6 months". Reallt? 6 months? I know of NO office who does it less than. a year, and tries to have common sense. For whatever reason, these things elude the staff who doesn't apply basic understanding - and sensitivity. i cant stress enough this is a reflection of the office staff, and not counselors, but sadly you do have to have a good staff to make a practice really effective. I do not want to battle an untrained, insensitive staff. And certainly one who can not take ownership to work with former clients. my understanding is I should have the right to refuse to take questionnaires. some things are FAR too personal to put on paper. I'd have been happy to sign waivers or refusal documents. But to be asked on the first form, with NO advance warning of the graphic questions, if I had "been fondled before age 18", and told this was a required form... yikes... I'm seriously considering filing a formal staff complaint because who else is getting this, and should not be? This could cause some mental harm! I can no longer recommend this counseling group unto they take ownership of mismanaging these inside forms, and using better practices for prior clients.

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Anchored Hope Counseling - Front Desk- Anchored Hope

Front Desk- Anchored Hope

Anchored Hope Counseling - Faith base

Faith base

Anchored Hope Counseling - Office

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Valley Behavioral Health System

Valley Behavioral Health System

2.3(3 reviews)
4.3 mi

This place was extremely horrid. DO NOT SEND YOUR CHILDREN HERE!!!…read more #1. These people sent my son to bed in wet clothes after he took a shower in them. #2. Allowed him to ingest 5 tubes of toothpaste after he had already made an attempt and had SI. RESULTING IN HIM HAVING TO BE TRANSFERRED TO THE EMERGENCY ROOM!!!!!!! #3. I ask for a transfer to Fayetteville to Vantage Point because I did not feel he was being properly taken care of. The woman told me that they sent the transfer over and I called day after day and they DID NOT! #4. They denied me and my son his rights of care by lying to me and telling me that they would transfer him. #5. Every single day they were calling me telling me something else was going on. At one point when he was being restrained, he was kicked in the face when protocol is for them to clear the area when restraining a child or person. #6. After I got on them and told them I would be taking legal action against them, my son was MIRACULOUSLY better the next day. So many other things happened that it is LITERALLY too much to even add. He was only in there for 9 days!!! DO NOT SEND YOUR CHILDREN HERE!! Take the extra time and send your children somewhere better PLEASE!

Do not take your child to this place. They lie and do not do what's in the child's best interest…read more No actual family therapy was offered. The therapist was very insensitive and at times flat out cruel. They also place other children in danger. Worst place and experience I've ever had. Stay clear of this institution.

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Valley Behavioral Health System
Valley Behavioral Health System
Valley Behavioral Health System

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Preferred Counseling - c_and_mh - Updated May 2026

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