Great fast service ! Our tech did an amazing job. Walked us through everything and answered…read morequestions. Call JW for your fireplace needs.

20 year old gas fireplace sudenly would not turn on. Called JW Fireplace and not only did they…read morefigure out what was wrong they fully cleaned including, glass and painted the back area that had gotten white ash over the years. It looks brand new. Great value. I'm going to have them come out annually to inspect and clean up. Great Service! thank you Jack and John. Highly recommned this company.

Excellent service and flawless work! All businesses should take notes from Brighton stone…read more Hired them to do a fireplace fire glass installation and it turned out incredible! Plan on having them re-do my second fireplace next winter. A++

I hate to waste another moment of my precious time even thinking of this horrible experience, but I…read morefeel I should warn others. I'm so glad it's finally over. It was an absolute nightmare working with Joel. Firstly, read my review but really and sincerely, spend some time researching and read all of the other negative reviews here and elsewhere before you make the mistake of hiring this motley crew. You will see quite plainly that there is a pattern in the terrible way this company (mostly Joel - one of the kids of the owner who works behind the counter) treats the customers. Never taking responsibility or apologizing for his incompetence of organizing his crews with the proper work orders, not ordering the correct parts and insuring they are delivered on time, his rude, insulting, dismissive, disgusting, disrespectful, unprofessional behavior. Joel seems to be quite entitled and to have a superiority complex of some sort and thinks he's doing you a favor, forgetting that he works for you. He is defensive and retaliatory towards the customer, putting the blame on them or google reviews for allowing people to tell the truth. Usually by lying, or denying their horrible customer service and attitudes. He got so many things wrong with the work orders for his crews, and getting the job done in an organized, time efficient manner. Luckily we were at the home while the work was being done and we either caught mistakes ourselves or the workers brought them to our attention. But when we brought concerns of incorrect job orders or serious mistakes made to Joel's attention via text messaging, Joel was quick to attempt to dismiss me and insult me. Telling me not to micromanage the work and critique his guys. That to just not worry about anything until it was done and then we would address any of our concerns then. WTH?! Unbelievable! I had to explained that this was my home, not his, that he worked for us, that with the amount of money we were paying, we have the right to have things done correctly and to our liking. That this is a permanent stone and mortar structure that we will have to live with for years to come. Not carpeting that you can tear out and replace, not paint that can be painted over if we don't like it or it is done wrong! I believe Joel lied and said the insert face was back ordered, I'm sure he just ordered the wrong one, and reordered the right one but it didn't come for another week. His carpenters called me and said they were on their way to hang the OSB, but Joel halted that and said that he wasn't going to send his guys just to hang the OSB (just to do their job? Really?) So we had to wait another week in an un-air conditioned home in 90's degrees because we had plastic tented the room and covered the vents to keep all the dirt and dust out he said there would be. When the day came for them to come back, they didn't show up, the stone guys did and they had to hang the OSB for them (not their job) but they couldn't move forward with the stonework until it was hung. It was just a convoluted mess because of Joels inability to organize the work. most of the misery came from Joels rude, dismissive, unapologetic attitude and inept organizing skills. He does not have the ability to understand how to easily de-escalate situations with a simple apology and an offer of resolution when he screws up. If we had not been present during the process, the hearth would have been very unlevel, the TV would have been protruding too far out over the mantel because it was not supposed to be packed out, the mantel would have been too shallow because it was not being packed out when it should have been, ithe mantel was cut to the wrong size and not cut square. The mantel was almost installed with the top against the mortar. As an artist, I noticed that there was a whole side of the fireplace that the stones were a block of all the exact same color. When I mentioned that it bothered me that they weren't mixed, I was told don't worry, that I wouldn't notice it after the other stones were set around them, instead of fixing it. So I brought this concern to Joels attention before the mortar dried and that's when he told me not to micromanage and critique his guys, that I wasn't allowed to pick and chose every stone. Not what I was doing. He lied to them and said that I removed the stones they set from the fireplace! So they came back in a very bad mood the next morning thinking I did that. But they saw he lied and they did work with me the following day to get it right for me. Most of the crews were pretty good guys, I feel bad for them, as I can only imagine what a nightmare it is to work for Joel. It makes me sad to read so many similar reviews and know how so many people ended up so unhappy after spending so much money. So glad we were able to supervise the project and stop a train wreck caused by Joel's mismanagement of purchasing, time, work orders, lack of morals, empathy and interest in customer satisfaction.

Great first consult visit, great bulk of the work. Jamming a practical wood-burning insert into a…read morestylish-but-impractical mid-century modern fireplace is a serious undertaking, and Chelsea Hearth cruised through the hard bits, getting the wood stove itself installed and operational, and prepping the surrounding area to be covered with non-flammable tile. Then... radio silence. Nothing for a week; called the office, nothing for another week; called again and texted, and finally got ahold of "Install Manager" Ron. Ron apologized that the final parts of the job had been "kicked down the road", and we finally got them scheduled. Our $8k-estimated-job came in $1400 over budget. The pessimist in me had expected this... but I still wasn't thrilled. The other shop I'd talked to didn't give the impression they could actually do the work, and Chelsea Hearth & Fireplaces did. The end result looks and works great. But... this was not an ideal communication experience.

Used Hearth & Fireplaces to service a preexisting gas insert. They were awesome. Helped to fix an…read moreerror from the original installers that caused it to be unstable. Looked beautiful and brand new when they were finished. Will 100% use them again each year for a cleaning, and when we decide to replace the wood burning insert in our second fireplace with gas. Very fairly priced for cleaning, service, and repairs.

I've known the management of this company for many many years and not only was I their customer who…read morehas always been happy since day one, but I have referred many would-be customers to them and to their various offices in metro Detroit and everyone that became their customer like myself and my family has been serviced to their satisfaction and been happy with the end results. Their products are top notch and the quality is second to non. The final outcome and looks are just like a show room model and a great conversation starter. It sells itself. Thank you and we are enjoying the conversion of our natural firewood fireplace to a more modern natural gas one. Soon we will contact you to get a second one converted as well.

Do not do business with this company. Brighton Fireside replaced 2 existing natural fireplaces…read morewith gas inserts and both caused leaks inside the chimney chases. My wife and I can hear the water drips when it rains or there is major snow melt. I now have drywall damage in my basement (attached photo). This company has one (and only one) installer who refuses to respond to my phone calls. Find a different company to work with or risk shoddy work with zero post sale support.

I got a estimate from another chimney service. I got a 2nd quote from Smokestack Sweep. Zach came…read moreto my house to look at things. He came back with a quote and it was A LOT cheaper and letting me know that I didn't need to get the other items listed on the original quote from the other company. Zach and his team came in and finished up in 3 hours! Zach showed me the picture before and after. Explained what they did and why. VERY professional, personable and courteous. Didn't get the creeps or feel that they were doing things half a$$ed. These are the types of guys I would trust with my mom - meaning they wouldn't scam her or do anything shady. DEFINITELY go with with team vs the other big company. This is a family run business so the wait is a bit longer (smaller crew) but viewing the quality of work and the honesty makes up for it. I'm seeing the other reviews about pricing ... Go to the larger company (that's well known in this area) and see how much the difference is..... It was HUGE for me. If I could give them more than 5 stars then I would!!!

BEWARE! (The only reason that I am giving SMOKESTACK a 1 is…read morethat I am not allowed to give a zero.) Over a year ago they quoted my wife a price to clean out the little pipe/flue that goes from our fake fireplace to the outside: $135 The guy that came to fix it did precious little of value. He took the fireplace logs apart and could not get them back together AND our fireplace didn't work anymore. He said that Zach would come out to put them back together and he charged my wife $250(ish). When my wife asked why so much he said that the difference was for Zach to come back and put the logs together (THAT HE HAD TAKEN APART!) (They really played my wife!) When Zach came over, he seemed in a big hurry, like he had better things to do. He tried to put the logs back together. (Part of it fell off the next day.) He tried to fix the fact that it wouldn't even start after his worker broke it when Zach was done it worked for 3 and a half minutes, just long enough for Zach to get out of our driveway. I called him a day or two later and he acted like it wasn't his concern anymore. I haven't heard from them since. I've never given a negative review before, but I would feel rotten staying silent. while this company rips people off like they do.

Just incredible. Bourlier's is your one stop shop for all things BBQ and Fireplace related. The…read morestaff are incredibly friendly and helpful. Where they really win is inventory. Everything from high end lump charcoal (hard to find in the area), great wood CHUNKS for smoking meat, grill accessories, and tables. The meat rub/spices collection is top notch. The Big Green Egg accessory inventory is probably best in Michigan. If you are a BBQ hobbyist or Big Green Egg owner, Bourlier's should be your only stop in South East Michigan. The staff clearly love what they do and are always sharing grilling tips. When I come in, they remember what my previous purchase was, ask how it went, and are continuously sharing other customer input/tips/tricks.

Amazing deals on vented fireplace log kits. We really like this system. It's simple and really…read morecompliments the space

Found Heat'n Sweep via a recommendation from a friend. Had priced out running a gas line to my…read morefireplace 5 years prior (with a plumber) and backed out due to the high cost. The staff at Heat'n Sweep were great. They asked us all the right questions to lead us to the proper log set and helped us quickly set up an install date for the gas line. Oh, and as my friend had suggested, they were very reasonable. Their installers showed up on time and later that day when we had concerns that there may be a gas leak, I shut off the gas and called their store. Alex there, walked me through the issue and explained that it was almost certainly the smell from the initial burn that was concerning me. Although I felt safe after our chat, Alex drove all the way to my house that evening to assure my family was safe and happy with the service- And my house isn't close. Once at the house, Alex walked me through everything and made us 100% comfortable. He was kind enough to give me a lesson on fireplaces and I picked his brain on a chimney issue I was having at a rental home. I ended up hiring his company for that job the next day and saved money there as well- As the previous contractor appeared to be taking advantage of me with his proposal. My tenant was super happy with the results. It's been several months since our install and no one is happier with it than my wife, who sits by the fire almost every evening during the winter to relax. Oh, except maybe for our neighbors across the way who we recommended they also use Heat'n Sweep! I was reminded to write this review as I sit here by our fireplace on a freezing winter morning with my pup, enjoying some peace and quiet before the craziness starts. Something I now do almost daily. I'm very appreciative of their work and happy to support a great Michigan family-owned business in these difficult times.

Corey repaired our very old and discontinued gas fireplace after another company came out and said…read morethey could not. Nancy did the homework to identify an alternative pilot assembly replacement for the discontinued one. Corey (clearly an experienced and skilled technician) came out to do the repair, worked around some problem issues, communicated well, and fixed it--all for a fair price. He was meticulous about cleanup leaving the fireplace and immediate surroundings cleaner than before. While their service backlog was a month, the knowledgeable, efficient service was well worth the wait.

Technition Keith was amazing. He was extremely professional, kind and helpful. My husband and I…read morewould recommend Keith for any further future projects.

We had an older fireplace gas log system, with problems well beyond me, a semi-talented DIY guy…read more Mr. Foster stayed with it until he figured out what was wrong and what had caused the problem ( improper initial hook up). My thanks to Keith, whom we highly recommend

Four years ago I decided to buy a hot tub. I did my research on the internet and then went to the…read moreSuburban Showplace for the Tub and Spa show. I talked to probably every vendor there. I chose Glenn because he answered every question that I had. He was a local vendor and available for any follow up service that I may need. He sent the electrician to my house for the electrical work. The next day Glenn delivered my hot tub and the electrician came back to do the final hook up. Two years ago I decided I wanted the cover turned so that it opens in another direction. I called Glenn and in a couple days he was there to fix it the way I wanted it. I've had a couple minor things happen and when I called Glenn he walked me thru the problem over the phone, no service call needed and no charge. April 2020 my hot tub has been cold for about a month. I think the heat pump went out. We are in the middle of the Covid 19 pandemic and the store is not open but I called anyway and left a message. Glenn called me back within an hour. I just wanted to know how much a heat pump costs. He asked me what it said on the display and when I told him SL he said there's nothing wrong with my pump that I had put the hot tub in sleep mode (you can stop laughing now). So he told me how to get it out of sleep mode and it's working fine again. I can't say enough about the excellent customer service I have received from him which is probably the most important part of the whole purchase. So if you are looking to buy a hot tub do yourself a favor and go see Glenn. You won't be disappointed.

We had another company come out to fix a leak. They "fixed" it and within a day it was still…read moreleaking. They didn't seem to want to come back. So we called Glenn's and they came out within a week. Ken was very knowledgeable and found the source of the leak right away! I wish we had called them first! Also, their prices were very fair.

I have nothing but praise for this company. I'm moving this week and my fireplace stopped working,…read morethe buyer for my condo required it to be in working condition so I set about trying to find a place to call. A neighbor recommended this place, I called today and they were able to fit me in today as well. Mike showed up and was able to diagnose the problem, clean the fireplace and fix the problem, and was in and out of my house within an hour. The cost was $400, when I called on the phone they said costs usually started at $200, but this was fine by me because I believe he had to replace a part and do a bit more work to get the fireplace to work. They do take credit cards and there are no fees to use one, also. Based on this experience I would absolutely use Ace Fireplace again if I was having fireplace issues.

Happy with service. It was quick and they got to the bottom of the issue quickly. Would recommendread more